Greenhand - Spokane

service: 5/5 (big up isaiah) management: 3/5 from previous reviews, i called to check if my online order was in stock, and what the prices were since the website didn't reflect the current deals. one farm i wanted had 30% off, and that wasn't listed anywhere on the site that i could see (i ended up buying an extra eighth because of the deal, so go ahead greenhand and show me the 30% banner and i can budget around that). upon calling, isaiah took care of filling me in on the various deals while ensuring they had everything i ordered in stock. when i got to the shop, isaiah was open and took care of everything during the transaction. one of the eighths was kinda light, and he promptly brought me two extra jars to choose from. it's a small thing for a buyer to have that choice, but i'm usually happier with the transaction when i'm able to grab a jar that looks visually fuller/denser. overall, this impeccable budtender made acquiring the goods a 10/10 experience. the cons: the general laziness or intentionally turbulent business practice of not having an updated website that properly reflects pricing and stock. cause then that makes me waste more of my and the budtenders time while i call and verify details that could've been listed on the website. one of the eighths was harvested on 2/05/2024 (11 months prior to time of review), and as you'd expect it's dried out completely and lacks any freshness. i realize now this is why the brand was on a 30% clearance, but it would've been nice for them to point out some of the eighths they're selling is crumbly old herb. perhaps the smallest issue, the parking situation leaves a lot to be desired.

I came into this dispensary around 6:45 PM on Wednesday and had a very concerning experience. The budtender (light brown hair, green flannel) offered to swap my $8 preroll for a $15 one. My original order with the $8 preroll was $43, but with her change the total jumped to over $60. When I questioned the math, she snapped back and pointed at the receipt, insisting it was correct. After I showed her my online receipt on my phone, she started messing with the computer and said she had to “remove things” — then added, “not that they were really on there, it was just jumbled, a lot of things crossed off.” That explanation doesn’t make sense — if those items weren’t really on there, they couldn’t have raised the total to $60+. This isn’t the first time I’ve had problems here. On more than one occasion, I’ve gotten home and found prerolls missing even though they were listed on the receipt. I’ve also overheard another customer come in asking if a joint was left behind because the same thing happened to them. At this point, it feels like customers are being overcharged or shorted on product, and it’s hard not to see a pattern. People deserve honesty and accuracy with their purchases, and right now that doesn’t seem to be happening here.

Great customer service. Great staff.

It was my first time coming in and they were so welcoming. I asked for chocolate edibles and they knew exactly what I’d like even though there were other options. I will 100% be coming back. Thank you 😊

Ordered for the first time, used their promo code GH420 for 15 percent off first order. Went in to store and they did not honor their own promo. Said it was leafy that messed up the price. That’s a lie and they would have happily conducted the business of screwing over a customer if I had allowed it. Lost a customer for being dishonest. Hope y’all go under soon!

This used to be in my top 3 fave dispensaries. Now they've hired a bunch of little girls who are extremely rude to customers, and I avoid this store if I can. I shopped here a couple days ago tho on a sale day and it was like pulling teeth trying to get her to give me the wax Wednesday discount. After telling her twice, she side eyed me, threw a fit and reluctantly put the discount in the register. I shouldn't have to ask you to apply a normal daily sale to my total, it should be automatic. Sounds like someone was trying to get a $5 tip. I'll be spending my money at other dispensaries whenever possible.

I bought an eighth of what was labeled As cookies Medellin on the website. It was actually an eighth of lemonnade, Medellin. It was honestly terrible weed. Very dry. Lot of shake. Tasted like pure ass. I'm sorry but it's true. Never again. The store itself was great. That particular product sucked for the price.

I believe my joints in a box were switched out for they are suppose to be in plastic wrapping in the box and one pack didn't have the wrapping and both same brand. I buy this brand at other stores and they were out, that's why I went to Greenhand for that brand. Very concerning

Leaf was extremely dry nothing but trim would not recommend horrible dispensary

Dude behind counter on point. Out of what I ordered had me hooked up in a snap!!!!! Everyone there been super Cool only dispensary I hit up. You Guys are Great!!! Been a client almost a year. Thank you all.

Truly a great experience, thank you for your service, which was genuinely helpful!

I'll never go back. There are plenty of Weed stores. Too many times what is advertised isn't even in the store.

I just started going to this dispensary about 2 weeks ago. I love this store, and not just b/c it’s down the road from me, I felt comfortable as soon as I walked in. The couple of people with whom I have dealt with have been very friendly, knowledgeable and not afraid to recommend products. Even though I have my regular dispensary that I deal with, this is DEFINITELY the store that I choose when I’m not working. Thanx guys, you are awesome!!

I walk there, because to me it's worth the effort.

Rude as shit… can’t believe how rude service was. Grandmother asked if you had a restroom while I’m there to purchase from you. Could have just politely said sorry no public restroom instead of carding a 70+ and making her feel unwanted like trash off the street -.-‘. Then you get my order wrong and talk to me like I’m ignorant making me feel like shit. Customer service is crap, wish you had manners and didn’t talk to people like the way you do. Hurtful and unnecessary.

Greenhand is a nice shop with a good selection and a friendly and knowledgeable staff.

I love this small pot shop, just the right size and nothing flashy. Pretty close to where I live as well, more people should give it a try!

Placed an order on Wednesday. Took them eight hours to get a text saying they were working on my order. Didn't hear anything until this morning when they canceled it. Very bad employee.

Placed an online order today on what I thought was a good deal at Greenhand, Spokane. My order was not confirmed online, so I tried calling Greenhand for an hour to check on product availability. The phones line were busy. I arrived at Greenhand to hear exucuses about not being able to check on online orders, as well as the product seen in stock online not available in store. A handful of dispensaries in Spokane use tactics of luring patrons in store for products seen online but not in stock, only to disappoint customers with attemps of upselling unwanted product. Confirm all orders by phone with Greenhand, or risk wasting a trip.

Great weed and great prices

I love the order for pickup option. It saves time and always has me in and out on the go. I ordered a few things online but was talked into adding additional prerolls to my order once in the shop. They always have nice deals for you to check out new products. That day it happened to be 40% off on one particular brand since the grow company themselves matched the discount in house!! Now that I'm in the neighborhood, I'll probably stop by again.

Friendly budtenders along with a great selection and even better prices!

Great service! First time coming into the store and was very pleased by customer service and weed selection!

I love shopping at Greenhand and ordering what I want on Leafly is brilliant. I don’t need to worry if the store is going to be packed with other shoppers because I can walk right in and pick up my order. The staff are extremely helpful and give amazing recommendations.