Good Afternoon, First, we apologize for any bad customer service you received while at our dispensary. We pride ourselves on excellent customer service and would like to invite you back in to discuss what issues you may of had specifically. We would like to know who served you, what flower you received and how we can make it right. Please reach out to us as soon as possible as we would like to change the experience to had previously. Thank you and we hope to hear from you soon .