“After arriving on Monday night on 11/27 (only came because it was 8:40 p.m. and the other shops were closed) there was no one at the desk, the budroom door was closed and I waited for 15 min., until finally I opened the door and said, "hey...? I'm here..." I entered and was greeted with some great choices. The bud tender had no idea what the tax was on $12.00. The tax is not part of the price. I paid with a $20 and he gave me back some pennies and a nickel. Wrong change. He then refused to admit that $8.00 is steep tax. Finally he gives me back $4.00 and I had to show him how to count money. If you want ripped off. Come here. Support local anyway. These guys are a chain, not local. I'll smoke their weed, but I won't purchase it here again.”
Hi there, and thank you for taking the time to give us your feedback. The interaction you had is regrettable to hear, and only apologizing feels like a half measure, instead we will apply your criticism as part of our next group meetings focus. We have a goal of Knowledgeable, Fast, Quality service and clearly marks were missed. I'd like to address a couple points briefly, to lend context / understanding to the events and correct misunderstandings about the business that you hopefully will appreciate. We invite you back with us to experience a proper reflection of our dedicated effort in providing the best service and best bud at competitive values.
Easiest to list the points out for the rest;
(a.)Our new team member was doing his first evening on as the Sales Budtender, so Even though we all seek to already be the best, Application with practice are the compass and map to every ones journey into greatness.
(a.a)It is my understanding that a pre-roll was added at some point to the purchase, possibly due to confusion, but the object didn't get taken off the Sale system, leading to the discrepancy in price total.
(a.b)The accompanying budtender was able to catch the error and correct it for the sale when brought into question.
(a.c)I believe the combination of things leading up here caused anxiety which impairs mental and motor function making a simple task like counting back money incredibly difficult, especially if pressured.
(b.) Our support locally is certainly active, We are 100% local Oregon based in all parts but Brand. We are owned by an Oregonian as of earlier this year, Our staff has always been 100% Astoria region based.
(b.a) Our new owner Wayne had the lack of charitable donations to local groups from the previous owner among his chief concerns and sought to correct this immediately, having strong belief in local charity and it's impact on the community.
(b.b) We have a Charity donation day EVERY month and are seeking more ways to support locals. This month will be our local foodbank to help provide food for locals struggling through the holidays.
(b.c) Past support we have given includes; donations to fire reliefs, & hurricane reliefs this year. We were a double supporter of our Local film festival this year. Our owner pursues placing ads in the local papers.
We also were one of the first dispensary to join with the local chamber of commerce.
(b.d) We are part of the 'Hi casual' brand, That is simply the title.
(c.) Our dedication to not ripping off customers can be seen best to customers with exit bags. Hi Casual was the first and is still one of the few that doesn't charge you for your exit bag. We just politely hand you a new one and let you know bringing it back saves us a buck.
“Astoria has a surprising amount of cannabis competition for a town of 10,000, but Hi definitely stands out. Great products, very friendly and helpful staff, best atmosphere in town (much of the others still feel like clinics), and they take cards!! Not to mention their 10% discount for first time patrons. Probably the lowest prices in town as well. Their selection isn't massive, but what they have is great. ”