This is deeply troubling to read as our practices are 100% FOR the customer and this post is blatantly incorrect. Our product NEVER receives an excess mark up (Or PREMIUM as you put it)so you were at most paying the FAIR PRICE MSRP. It is rare for us to deviate from MSRP, At times undercutting the MSRP by a few dollars where needed to remain the most competitive we can. Concentrates are the only thing we see severe undercutting happening on and there is one particular shop in town who will remain un named however they SPECIFICALLY undercut the MSRP so low that they can cause this effect. It is very sad that we have to either discontinue carrying GREAT products that they choose to use as tools for bullying other shops or suffer potential customer backlash when we see their customers. We do care about the locals, really, so we won't let our image be twisted by another facilities practices. I'm happy to open a dialogue and discuss your poor experience or where you think we could improve, was there a specific brand you would like to see more affordable in our store?
We apologize for the inconvenience and are seeking to switch Sales software to avoid this in the future. We don't hold your information in any database unless we have a signed permission form from you to do so(Otherwise it's there until purchase, the information is then /deleted/, not saved or in any way bonded to the sale) This is due to Oregon state law which prohibits the storing of your personal info without permission. If you don't want any info placed into the system we are happy to simply enter a birthdate.
Hi there, and thank you for taking the time to give us your feedback. The interaction you had is regrettable to hear, and only apologizing feels like a half measure, instead we will apply your criticism as part of our next group meetings focus. We have a goal of Knowledgeable, Fast, Quality service and clearly marks were missed. I'd like to address a couple points briefly, to lend context / understanding to the events and correct misunderstandings about the business that you hopefully will appreciate. We invite you back with us to experience a proper reflection of our dedicated effort in providing the best service and best bud at competitive values. Easiest to list the points out for the rest; (a.)Our new team member was doing his first evening on as the Sales Budtender, so Even though we all seek to already be the best, Application with practice are the compass and map to every ones journey into greatness. (a.a)It is my understanding that a pre-roll was added at some point to the purchase, possibly due to confusion, but the object didn't get taken off the Sale system, leading to the discrepancy in price total. (a.b)The accompanying budtender was able to catch the error and correct it for the sale when brought into question. (a.c)I believe the combination of things leading up here caused anxiety which impairs mental and motor function making a simple task like counting back money incredibly difficult, especially if pressured. (b.) Our support locally is certainly active, We are 100% local Oregon based in all parts but Brand. We are owned by an Oregonian as of earlier this year, Our staff has always been 100% Astoria region based. (b.a) Our new owner Wayne had the lack of charitable donations to local groups from the previous owner among his chief concerns and sought to correct this immediately, having strong belief in local charity and it's impact on the community. (b.b) We have a Charity donation day EVERY month and are seeking more ways to support locals. This month will be our local foodbank to help provide food for locals struggling through the holidays. (b.c) Past support we have given includes; donations to fire reliefs, & hurricane reliefs this year. We were a double supporter of our Local film festival this year. Our owner pursues placing ads in the local papers. We also were one of the first dispensary to join with the local chamber of commerce. (b.d) We are part of the 'Hi casual' brand, That is simply the title. (c.) Our dedication to not ripping off customers can be seen best to customers with exit bags. Hi Casual was the first and is still one of the few that doesn't charge you for your exit bag. We just politely hand you a new one and let you know bringing it back saves us a buck.