Ponderosa Dispensary - Flagstaff

Even though this business has gone through a lot of changes over time their customer service has remained very friendly and positive. There's always a good deal if you're on a budget and lots of selection. Everyone working here has been extremely nice. I've been very loyal to this dispensary because I can trust that their products are always high quality and the experience is always so positive. If you order ahead there's virtually no wait. I've only had an issue with my order once, with a confusion about the points system, and they resolved it in my favor which was more than what I was expecting. They're always happy to answer questions. They also have a recycling bin for packaging, and you can re-use the zipper bags your products come in. Another good sign this is a good business is that their employees seem really happy, like 100% of the time, as do the other customers.

I've been coming here for 2 years when it used to be high mountain health. Quality and service have taken a nosedive since they changed to Ponderosa. Also, notice that some of the long-time budtenders are no longer here. This is what happens when the local company sells out and makes the consumer suffer. This used to be the best dispensary but how the mighty have fallen. I ONLY come here since they have the cheapest flower. You're better off going to Phoenix or Payson and buying in bulk unless you're desperate or low on funds. Also, beware when placing online orders. Sometimes, you get skipped ( it happened 3 times to me), and they are slow to catch it and won't even apologize and like to waste everyone's time.

I wish I knew his name..but he is always so nice and cheerful!! The receptionist deserves a shoutout too!!

It is always a pleasant experience shopping at Ponderosa. A relaxed atmosphere and a very helpful professional staff. Always have great products and a good variety. I like doing business where the employees have genuine smiles. Thank you