Ratings and reviews of Higher Leaf - Kirkland
(108 reviews)
4.1
Quality
4.1
Service
4.1
Atmosphere
July 11, 2024
Been going here since 2020. Never had a problem. Every question answered. And every recommendation perfect! Today Jane answered 4 tough ones today! Thank you.
December 11, 2022
I was going here for a long time. I go on Sundays for the 15% off 5+ grams. I went in there today and the person wouldn't honor the deal. They lost my business for good because of that...
October 19, 2022
Excellent service for all and quality products and a great price And very friendly staff. Thank you
June 10, 2022
Placed an order and received a text message saying my order was ready for pickup. when I got to the store they told me that they don’t have what I ordered but they have something completely different that they tried hard to sell me on. I drove 45 minutes to pick up something specific and then they did not even have the courtesy to call me to say they didn’t have it. Long story short, this place is run by a bunch of con artists. God-knows if they even sell the strain with the right labels. I would avoid this place at all cost.
May 4, 2020
I wanna love this place so bad, it’s cute and by my house - but every time I go they’re out of the cartridge I order online and don’t say anything, they just ring up an alternative. I’ve gone home with ones I hate on accident a few times now, thinking they’d atleast mention a substitution but nope :( it’s a bummer
Dispensary response:
Hi there,
Thank you for the feedback. Item replacement is not something that should be happening more than once in a blue moon I'm sorry to hear this. If you could reach out to me at marketing@higherleaf.com I'd like to make this up to.
Thanks,
Josh
May 4, 2020
December 6, 2019
I love everything about Higher Leaf (Kirkland - I haven’t been to their Bellevue location). I’ll go out of my way to come here, even if I pass 7 dispensaries along the way. Budtenders are knowledgeable (I’ve gotten some amazing recommendations for pain management!) and always friendly. I usually order ahead online to pickup and skip the line, but even if I don’t order ahead and there is a line, it moves quickly. This has been my favorite spot for years, I highly recommend Higher Leaf!
July 16, 2020
Great location, selection, and prices. They also routinely run promotions to help save some $$.
Also they are taking COVID seriously and I feel comfortable going inside to get my herb! :)
December 10, 2018
I really don't entirely understand the negative reviews, so I felt the need to counteract them objectively.
I have had nothing but positive experiences with Higher Leaf. Having gone in the other day with a multitude of questions (I have zero experience with concentrates, I was given plenty of time to review my symptoms, what I needed, and a series of strains to choose from.
I was also explained the effects of all the strains I was shown and what they believed would benefit my illnesses the most.
Overall, the atmosphere is wonderful, the bud-tenders are knowledgeable and friendly, and I have never received bunk product.
Would recommend this location!
September 13, 2018
I wrote a previous review just hours ago for this place. I’m not the kind of person that complains, but this place deserves another complaint. After writing a review complaining about several things with this dispensary, I decided to place a preorder with these guys. I’m not sure what I was thinking! I placed an order for 1g of shatter being sold on their menu as 85% THC. Great! I’ll have my wife pick it up for me. However when the shatter arrives home the package reads 64.82% THC and the 502 total is 64.82%...the total cannanbinoids aren’t even 85%. Really? Isn’t this false advertising? I can barely walk and I require others to pickup my medicine. It would be nice to know what I’m ordering. Anyway, hope this helps others who need this medicine to function and were considering this dispensary. Just be aware you may or may not get what you thought you ordered.
December 13, 2019
Clean. They know their sh*t. Friendly.
May 27, 2019
WoW! Super nice and so understanding about my ID having a crease in it and being from out of state, !!!THANK YOU SO MUCH!!!
Dog lovers as well HUGE plus!
September 3, 2019
Expensive!
June 13, 2019
Quick, knowledgeable, can be busy.
December 7, 2017
Not a friendly place at all. I went in late, on a Wednesday. The guy at the door was really cool, but then I approached the counters. Two people were working -- a guy and a girl -- and both acted like I didn't exist. I was the only one there, and I had to ask for help. The girl agreed, but she acted like I was a plague victim. Bottom line... there are plenty of places to buy smoke, and there's no reason to waste your time at a place that doesn't like customers.
Dispensary response:
We're really sorry that your experience wasn't enjoyable. Our goal at Higher Leaf is to make everyone feel happy and welcome. If you could reach out to management at info@higherleaf.com, we would love to get more details about your visit and hopefully find a resolution for you. All of our customers are important to us.
December 10, 2017
March 22, 2019
Friendly staff, great selection. Fun loyalty program.
January 24, 2019
Nothing too great best strain they have is girl scout cookies and it's not that good either
February 11, 2019
A knowledgable staff with a clean, professional atmosphere.
March 17, 2018
I was a loyal customer of both the Kirkland and Bellevue locations of Higher Leaf until they refused to honor the loyalty discount I had earned. Without the discount, their flower prices are higher than most other stores in the area, and definitely more expensive than Bothell area stores. Will find a new dispensary, and will encourage others to do so as well.
December 21, 2018
You’ll encounter a few bad apples behind the counter after queuing like cattle to save a buck on ditch.
June 29, 2018
Been a loyal customer since they had the small shop next door. Been pretty dissatisfied with the lack of top shelf options in kirkland. The menu has been flooded with bargain bud. The Bellevue location has the better selection and service. Not sure why they decided to that to the Kirkland location. The "top shelf" products are cheaper at the other local options. I won't be back.
January 19, 2018
The Bud tenders @ this location are very knowledgeable in the products they carry.They are friendly and helpful.
Dispensary response:
Thank you for the shoutout! We aim to be as helpful as possible, and to make sure our customers are satisfied. Thanks again stanlove67 :)
January 21, 2018
September 15, 2016
We bought 1 gram of F*ing Incredible here. Inside the package were two chunks, one bigger than the other. The small one was great but when we fired up a pipe with some of the remainder it was immediately clear that something was wrong. The weed smelled different from the first chunk and tasted like bug spray. It was simply awful and obviously there was no smoking it. We understand you can't take it back but when we asked about policy we were basically told to contact the grower (which is ridiculous) and "tough luck." "Too bad, pal," isn't much of a store policy. If I bought bad cheese at TJs they would give a store credit without thinking about it, probably because they assume their customers aren't thieves trying to con them. I wouldn't have minded so much but the clerk waiting on us was so obviously contemptuous of us of us older folks that he didn't even bother to hide it. His tone, his attitude, everything was like we were wasting his time--and this is while we were also buying something at the same time. At the end, we asked if there was anything like a Senior discount. He looked down his nose at us and said, "Yes, but you have to ask for it." Well, Champ, you have to know a policy is in place before you can ask for it. He couldn't even be bothered to say thank you when we left with our purchase. If it had been me behind the counter I would have said, "Look, I can't take bad weed back and we don't give store credit but I can give you a 20% discount today, including a Senior discount, and stamp your punch card twice." Keeping customers happy doesn't seem to factor into what Higher Leaf is doing. If you can't take care of your customers at least give your employees enough training to keep them from being rude to your customers. As for me, I'm not going back to Higher Leaf.
Dispensary response:
Ackerman- Thank you for coming into the store to discuss your recent issue. Our Budtender was happy to give you 20% off of that day's purchase as well as a 20% off card for your next visit. Unfortunately we cannot offer more than 20% off a purchase, which means the 10% Senior Discount wouldn't apply in this case. We don't have an age limit for our Senior Discount and are happy to offer it to anyone who asks. We'll be sure to promote the Senior Discount so our customers are more aware of it. Please don't hesitate to reach out to us at info@higherleaf.com if you'd like to go over your visit in more detail.
September 20, 2016
March 4, 2018
It’s a friendly and clean store. Prices are reasonable and there’s a loyalty program. This location is busy, so expect courteous and efficient service to complete your purchase.
June 7, 2017
Living on the EASTeastside of Seattle, stores close earlier, but HigherLeaf will stay for ya. Love the wider store!!!!!!
Close by great staff!!! See ya all soon.
Peace Out, for now. "Live Long & Vape On!"
Hippie Juice Man.