Kannabis Works

An unacceptable and unprofessional experience in a specialty store I have been a weekly customer at this store for over a year and have always received excellent service from the staff, who know my preferences and have never made a mistake with my orders. However, today, I had the misfortune of being served by the “so-called” store manager, and what happened was absolutely unacceptable for an establishment that claims to be specialized. Knowing exactly what I wanted, I clearly told the manager the brands I prefer and that the product had to be INDICA, regardless of the flavor. He promptly wrote down the order, told me the price, and I paid in cash. After leaving the store and getting into my car, in less than 50 seconds, I opened the package and realized that the order was wrong. I immediately went back to the store, where I had left less than a minute earlier, and that’s when the complete absurdity began. In an extremely confusing manner, the staff started passing the responsibility from one to the other, all of them clearly knowing what was going on. Even with the obvious evidence that it was their mistake, they refused to exchange the product, claiming I “should have checked it before leaving,” as if a customer should be obligated to double-check every detail in the store. It’s unbelievable that, because of an employee’s mistake, I was subjected to an embarrassing and humiliating situation. The so-called manager, who handled the order incorrectly, didn’t even have the decency to come and speak to me directly! Instead, I was treated as if I were attempting some kind of fraud, humiliated in front of other customers and employees, and, to make things worse, thrown out of the store by the security guard – who, ironically, was the only person who showed any responsibility or professionalism in this entire situation. After 16 minutes of pure stress, exposure, and embarrassment, the manager finally appeared to resolve something that could have been handled in seconds. The exchange was made, but the damage had already been done. It’s truly unbelievable that a loyal customer, who made no mistake, should have to go through this, being thrown out of a place where I had just spent my money over something so simple to resolve. The question that remains is: was all this hassle really necessary? A minimum of preparation and attention would have resolved the problem professionally, without exposing or humiliating me in front of other customers. A regrettable situation that completely destroyed my trust in this establishment. Shameful

First visit. Staff friendly.

Tyler and Ashley were very helpful and accomodating, the concentrate selection was fantastic and they had lots of the best brands like Bear Labs, Raw Garden, and Apex

Amazing staff! First time here, visiting from AZ. I have my AZ medical card, so I was interested to see how the products might vary as CA is recreational legal. I was so impressed with the friendly, knowledgeable staff! Some new finds were fun to see and learn about. :)

This place is good. The prices great. Weed is awesome!!

I went here for the first time today, and the prices were amazing. I would get the same exact cartridge from another dispensary, and the one from here was about $10 or $20 cheaper. The people who helped me were very nice, and they did everything they could to ensure that everyone was social distancing and staying healthy.

I loved my first few visits here, all of the tenders were super friendly and knew exactly what they were talking about. one of the best places here in OC!

great and friendly customer service !

What an awesomely amazing place! Front when you drive up to the reception area to the sales floor, this place is awesome! Great prices as well! Thanks again Kanibusworks

It has a comfortable feel to it but also shows plenty of products in display cases. When I visited the staff was friendly and projected friendly customer service.

Interesting location, have to park around back, which seemed sketchy, but the entrance is very nice. I met Wes and he showed me around and talked about what he had (on my request}. He was very helpful in explaining a few new terms and helped me pick it several items for me (more uplifting, fun products) and my wife (sciatica issues and relaxing products). Will definitely go back!

Calm and quiet with really polite bud tenders.

Flat out never coming here again. The poor customer service was accompanied by overpriced 8ths of greenhouse/outdoor and an abysmal selection of flower.

Forsure this will be the only legal dispensary I'lll be going to. whenever I'm able to $$.

I love you guys. Honestly. I’ll never go anywhere else!

This place is so great. All of their employees are super friendly and knowledgable, their inventory is accurate and they carry a ton of different lines. It’s so nice to finally have a place like this in town!

the best service I've had at a shop in a long time. They took their time to find out my needs.

Great

Great service, great quality, and very happy with products!!!

I specifically came here because they have raw garden products. Store is beautiful. Very quick and easy experience. Im sure with this store being brand new it will only get better. Will be back again.

The woman that helped was so nice and super cool !!