Editing my review for their gross violation of the pandemic health order for COVID. They are asking patrons to touch their faces and remove their face masks fully in order to “verify identification.” They don’t ask every customer to do so either which is blatantly unfair. First off, the health department has specifically stated it is not requiring places of business to ask patrons to remove masks for identification purposes during times of crisis, like this pandemic. Other dispensaries and even liquor stores aren’t currently requiring the removal of masks. Why is this place asking its customers to risk their health? Never shopping here again. GROSS!
Hello, This is Lisa Gee and I'm the Director of Marketing for Lightshade. We are always grateful for reviews, whether they are positive, or in your case, not so much. First of all, I want to apologize to you personally that our policy put you in a place of discomfort. This is such a difficult time for everyone and through all of this, our sole focus and aim is to do our best to provide an environment that is safe for our customers AND our staff. To that end, 'safety' also means safe from people who may take advantage of this situation to commit an actual crime. This is not unprecedented and we have to constantly weigh how best to protect everyone who walks through our doors. The specific policy regarding quickly removing face coverings at the front desk to verify age and identification comes by way of the Denver Department of Public Health and Environment (Rule 4-405). We have a policy of strict enforcement of any rules and regulations set before us by either the state MED, by the Governor, or the Colorado Department of Health. In this case, we adhere to DDPHE Rule 4-405 for purposes of verifying the age and identification of a customer, wherein a Medical or Retail Marijuana Store Employee Licensee may ask a patient or consumer to momentarily remove their face mask or protective face covering. In order to ameliorate the potential negative side effects of this order, we have hand sanitizer, as well as gloves, at the front desk so that customers can feel more comfortable while touching their face covering to verify their identity. Again, we appreciate the seriousness of your complaint and look forward to the day when we can all get back to normal, whatever that may look like.