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Logo for Lume Cannabis Co. - Walled Lake
DISPENSARY
MEDICAL & RECREATIONAL

Lume Cannabis Co. - Walled Lake

Walled Lake, MI
4.6(73)
180.0 miles away
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This profile either has not been claimed by the business owner or is not currently active on Leafly. All contents and information (including business hours, operating status, and licensing information) are provided for informational purposes only and are not guaranteed to be up-to-date or complete. Claim your store.
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Ratings and reviews of Lume Cannabis Co. - Walled Lake

4.6
(73 reviews)
4.6
Quality
4.5
Service
4.6
Atmosphere
write a review
Reviews 1-24 of 73
February 9, 2025
K........o

Always a great time and staff is always friendly and helpful. Blood is one of the best hands down

February 14, 2025
j........4

Five star ⭐ service Thanks KOLBE ALWAYS A ⭐. CHEERS

February 23, 2025
g........6

Great team! Cheerful!

January 11, 2025
e........e

Ashley always helps me with all my needs. She is very knowledgeable about weed.

November 1, 2024
r........9

Jake helped me decide what to order, very helpful and informative. Then Ashley checked me out at the counter, very kind and nice to talk to. Overall one of my favorite spots to get bud from

November 11, 2024
j........9

Always a good visit. DJ was awesome. He made sure I received my freebies! Also he signed me up for Senior(shhhhh) discount. Very helpful

November 22, 2023
t........9

Lume is one of two great dispensaries in Michigan. There are great.

2 people found this helpful
June 3, 2024
s........6

Malik is the magnificent master of delivery at Lume Walled Lake. He is efficient and proficient, a man who knows his business. Malik is a pleasure to do business. Great team; great store.

June 14, 2023
i........s

amazing deals and great flower choices!!

1 person found this helpful
October 20, 2023
d........9

DJ was very informative and helped me get high, Thanks DJ

April 25, 2023
l........2

Lume is a great dispensary High quality products Strongly recommend going here

1 person found this helpful
July 13, 2022
G........s

I have never have as much problems at other dispensary like I do with lume. Went there today to pick up my order and received a text stating curbside closed due to weather. I’m sorry it wasn’t even raining I asked if my husband can come in cause I am unable to walk just came back from seeing orthopedic and they said yes but when he came in they told him I need to come in. First the online apts don’t work for medical I had stated that before and was told by employee that a lot of people complain about it but according to the employee the company doesn’t care that’s not there first priority but yet they give me a hard time when I order from recreational and they have to do the discount so I get an attitude every time. The products r good but all the problems it’s like going thru hoops they need to stop hiring young kids.

1 person found this helpful
March 29, 2023
R........9

DJ was amazing! Knowledgeable, kind and patient. Was my first time there. He made sure I got great deal and was comfortable with all the products. Highly recommend!

January 15, 2023
j........y

We have been shopping with Lume for a couple years now. I have never been disappointed, and this is coming from a fellow Michigander. I go to Walled Lake and come home happy. Their delivery is great with impeccable customer service. Alex was very helpful and efficient in our ordering process today. Thank you Lume!

May 29, 2022
m........8

Lume is a great dispensary the customer service is lovely and the edibles are a personal favorite. However I don’t see myself going back. The pre rolls I recently purchased burned very poorly and barely pulled enough to even experience any type of high. I also experienced many complications with curbside because the establishment allows for customers who are inside to park in the designated curbside assistance parking. I was told by an employee to park in a spot I could not be served in which resulted in me having to get out the car and wait in line, which I found very frustrating and inconvenient considering my order was for curbside. Once again, this is a nice establishment but I will be taking my business else where.

1 person found this helpful
November 12, 2022
s........0

this is the best dispo in walled lake hands down. the fact that they treat medical patients so well is a huge plus and i will keep returning! amazing weed and the staff is awesome, shout out to DJ, Hunter and Ani for being extremely helpful and kind !!! cant say enough great things

August 13, 2022
c........q

I love Lume. Any time I'm home visiting family in Michigan I come here. Their staff is always super welcoming and helpful; quality customer service for sure. I love their prerolls and their 1:1 CBD/THC cart. Their CBD pet tincture is great for my lab mixes with their hip dysplasia. I also recommend the 2.5mg mints if they have them. They're great for headaches.

March 2, 2022
J........2

I'm sorry to anyone who has had difficulty with Lume. Best Dispo I've been to hands down. Been to MANY others. Simply get the flower home and 62% RH Terpene Boveda packs will be your best friend's. Perfect.

August 23, 2020
x........x

The moment my girlfriend and I entered your walled lake location it was very clear that customer service is not a top priority. My girlfriend walked up to the front desk to ask what she was suppose to do since every dispensary is different, the women behind the desk SNAPPED at her about social distancing. No one should ever speak to medical patients the way the lady at the desk talked to her. Once we were told to stand in line we did just that. I now adjusted my mask and the larger bearded gentleman behind the desk YELLED at me about my mask while HIS mask was not covering his whole face. Once again customer service isn’t a priority. So we finally get into the showroom and we were so lucky to have Trevor as our bud tender and he was absolutely AMAZING! Only descent person at that location. So while my girlfriend was being helped by Trevor, I went over to look at the flower. While I was looking at the different types of flower I found the Cinderella X and fell in love so while I was looking at it one of the other bud tenders snapped at me and everyone looked at me suddenly. I would have not touched anything if the sign that says that wasn’t the size of a business card. At that point I said Fuck it and didn’t want to give them a single dime so I walked out while I girlfriend finished up and purchased over $120 worth of products. While I was sitting in the car Trevor came to the car and apologized again about everything that transpired inside. We will never come back to walled lake LUME or any of its other locations. I will go to the other dispensary down the street called green house. I wish I could be writing a good review but I can’t. Only thing I can say is that Trevor was a delight to work with.

2 people found this helpful
Dispensary response:
We are very apologetic for your experience. Please send a detailed email to contact@lume.com so this matter can be address further.
August 27, 2020
September 11, 2021
m........7

Placed online order for delivery. Three hours later, no contact, no calls. I placed a call to customer service asking for status. Received call back from the store, their drivers have gone home for the day. I was then told I would need to place the order before 3 PM to get delivery. No where on their website does it say that. 1st and last time I will use their service. Go to the Green House instead.

1 person found this helpful
Dispensary response:
Thank you for taking the time to leave us your feedback, Matt, and we are sincerely apologetic for your less than desirable experience. This does not sound like the friendly and efficient service our guests have come to expect here at Lume and our customer experience team would love the chance to address your concerns further. Please reach out to us by text at 248.595.9844 or by email at contact@lume.com. Hope to hear from you soon!
September 14, 2021
September 20, 2021
d........4

I Love Lume.I depend on their Delivery service and am always happy with themThe employees are all nice and helpful.They are always adding new strains to the menu.I am very thankful for Lume .

Dispensary response:
Wow, dianneab1014, thank you for the kind feedback🙏 We are thrilled to hear our delivery service and team are providing you with stellar service! Lume strives to keep our menu selection fresh as well as having our house favorites that our guests have come to love. We are thankful to have you a part of the Lume family 💚 We look forward to seeing you soon!
September 20, 2021
October 1, 2020
H........7

A friend of mine had referred me here as she shops at Lume. I ordered delivery an hour ago and the hours say that they aren’t closed. I got a confirmation email, but on the website there is no way to track my delivery. I live 2 miles away so it shouldn’t take nearly this long to bag up my products and bring them to me. Ive called them numerous times and the phone just rings, nobody comes to the phone and I’m very frustrated. To have to spend at least $125 to even qualify for delivery, and then nobody picks up the phone or let’s me know if my order is on the way tells me a lot about the customer service. I will never come in to shop and I will never order delivery from here again. From now on, the Greenhouse will be getting my money.

2 people found this helpful
Dispensary response:
Thank you for reaching out to us today. We greatly apologize for any confusion with your delivery order. Normally, our delivery drivers will take out a batch of orders during a delivery window, so that may account for the gap in time you experienced after placing your delivery order to when it was delivered. The Walled Lake location is also one of our busiest, and sometimes it may be difficult for them to get to the phone. If you need immediate assistance in the future, you can always reach out to our text helpline at 248-595-9844. We do hope that you can find it in your heart to give Lume another chance in the future!
October 1, 2020
August 14, 2021
J........D

Didn't like the parking. It was very unorganized. The flower looked good, smell good but wasn't good. They mainly carry their store "brand" and was pushed (recommended) to buy the Lume Brand. Very limited selected of name brand flower.

1 person found this helpful
Dispensary response:
Hey there, thank you so much for your review and honest feedback. We would love the opportunity to hear your feedback on our product and how we can ensure your next visit is a five star one 😊 Please contact us via email at contact@lume.com, or by text at 248-595-9844. We hope to hear from you soon, and thanks again!
August 21, 2021
May 5, 2021
n........8

Last time ever shopping here at Luma. I have my medical license and was unable to purchase a specific strain. Unless I purchase for recreational, which left me totally confused. Should it be on the opposite end, you should not be able to purchase a specific strain without medical license? Which to say, my last time "Every", going back to Luma. For recreational smokers, this is the spot to be!

Dispensary response:
Nardo7428, we are greatly apologetic for any confusion here. If there is not a strain available on the medical menu we offer a 15% discount on the recreational menu for our med card holders. Our goal is to have every customer experience to be an exceptional one. Please feel free to reach out to our customer service department via email at Contact@lume.com, via phone call at (248)239-1960, or via text at (248)595-9844, we would love to hear from you.
May 6, 2021
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