Loves it here everyone is Amazing!! Especially DELIVERY!!!! Good Quality, Good Service!!
Thank you so much for leaving us and AMAZING review! We are pleased to know that you love Lume and we can't wait to see you in the future 😁
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i have visited the store,have had many deliveries and ordered online for fedex delivery .Everytime it was 5star service.They are always soooo nice (even standing out in the rain) to me.The store has handicapped parking (I cant get in the other walled lk dispensary) and it is convenient.All the employees are quick to open doors (even my jeep),carry stuff and very patient with my shaky hands trying to use my debit card ( yes they accept debit cards) !! They have great products too!! Big thank you to Ani( who mentioned leafly reviews after her excellent customer service),,William,Malik,Raina,Josh and all the great lume people .I am the old lady with the purple cane !
Thank you for leaving us such a glowing review!! We are so proud and happy to hear that our Walled Lake team always takes such great care of you. Your loyalty is greatly appreciated and we will be looking forward to seeing you next time you stop in 😁
A friend of mine had referred me here as she shops at Lume. I ordered delivery an hour ago and the hours say that they aren’t closed. I got a confirmation email, but on the website there is no way to track my delivery. I live 2 miles away so it shouldn’t take nearly this long to bag up my products and bring them to me. Ive called them numerous times and the phone just rings, nobody comes to the phone and I’m very frustrated. To have to spend at least $125 to even qualify for delivery, and then nobody picks up the phone or let’s me know if my order is on the way tells me a lot about the customer service. I will never come in to shop and I will never order delivery from here again. From now on, the Greenhouse will be getting my money.
Thank you for reaching out to us today. We greatly apologize for any confusion with your delivery order. Normally, our delivery drivers will take out a batch of orders during a delivery window, so that may account for the gap in time you experienced after placing your delivery order to when it was delivered. The Walled Lake location is also one of our busiest, and sometimes it may be difficult for them to get to the phone. If you need immediate assistance in the future, you can always reach out to our text helpline at 248-595-9844. We do hope that you can find it in your heart to give Lume another chance in the future!
The moment my girlfriend and I entered your walled lake location it was very clear that customer service is not a top priority. My girlfriend walked up to the front desk to ask what she was suppose to do since every dispensary is different, the women behind the desk SNAPPED at her about social distancing. No one should ever speak to medical patients the way the lady at the desk talked to her. Once we were told to stand in line we did just that. I now adjusted my mask and the larger bearded gentleman behind the desk YELLED at me about my mask while HIS mask was not covering his whole face. Once again customer service isn’t a priority. So we finally get into the showroom and we were so lucky to have Trevor as our bud tender and he was absolutely AMAZING! Only descent person at that location. So while my girlfriend was being helped by Trevor, I went over to look at the flower. While I was looking at the different types of flower I found the Cinderella X and fell in love so while I was looking at it one of the other bud tenders snapped at me and everyone looked at me suddenly. I would have not touched anything if the sign that says that wasn’t the size of a business card. At that point I said Fuck it and didn’t want to give them a single dime so I walked out while I girlfriend finished up and purchased over $120 worth of products. While I was sitting in the car Trevor came to the car and apologized again about everything that transpired inside. We will never come back to walled lake LUME or any of its other locations. I will go to the other dispensary down the street called green house. I wish I could be writing a good review but I can’t. Only thing I can say is that Trevor was a delight to work with.
We are very apologetic for your experience. Please send a detailed email to firstname.lastname@example.org so this matter can be address further.
Absolutely the best service I've ever received. I texted to ask about delivery and actually got a timely response. Not only are they professional but treated me like a valuable human being. The delivery itself was quick and painless and the people delivering were nice and normal people. I wish all business operated the same. Yes, the herb was very enjoyable and exactly what we hoped for.
We are so happy that you had the absolute BEST experience at Lume 😁 We hope to keep earning your loyalty with our fast, friendly, and professional service!
Absolutely terrible service. They would not accept my medical card from the state registry website because I did not have the physical card and tried to tell me it’s the law in Michigan that you have to have a physical card. (Which this is not the law in any state) I gave my ID to them 4 times and they scanned it once however the female receptionist insisted that they did not scan my card. She refused to allow me to enter without giving her my ID again. I asked for the support number and they gave me a text line. How unprofessional first off and secondly you lost my business that you never even had to begin with. I left and went down the road and purchased my medicine with my medical card from the registrar website and paid less.
Hello, I have been a customer of Greenhouse and have been curious to try Lume in Walled Lake. My purpose of posting this was twofold. First, I noticed a couple reviews on Google that questioned your quality especially on the vape carts and would like to hear an honest opinion of these carts and secondly, do you carry the live resin carts? I'm a huge fan of the Element live resin carts. Thank you!
Thank you for reaching out! Our Lume Effects cartridges are top notch distillate carts made with the purest of ingredients 🤩 We do carry Big Gas live resin cartridges as well. We hope you take the leap and give us a shot 😉 Looking forward to your visit!!
Now that recreational cannabis is a thing....Lume in Walled Lake has become my go to - one stop shop for all of my recreational needs. From extracts to flower to pre-roll to edibles...Lume has it all at an affordable price!! The quality is top notch! Their packaging is amazing and the atmosphere is super chill! And to add the icing on the cake.....they offer online ordering and curbside pick up during this national crisis were all going through. You cant beat it! Forget the other guys!! Come shop with Lume!!
Thank you for the kind words. We certainly don't take our position as an essential business lightly. Enjoy those products and we'll see you back, soon :)