142 Reviews of Mercy Wellness of Cotati
4.7
Quality
4.7
Service
4.6
Atmosphere
March 28, 2023
I love mercy wellness. Every staff member that I spoke with has been very polite and friendly and knowledgeable. The quality is amazing and reasonable prices. I am on a tight budget but cannabis products help me so much. I have trouble affording the cannabis products that make me feel better. I saw they provided medical patients high-quality free products. I was very surprised that they are so kind and genocide as to help me afford my medicine . Thank you so much for compassionate releaf
July 23, 2022
Mercy is the only dispo I go to in the bay. The staff are so friendly and very helpful when it comes to promos and recommendations. Thanks mercy!
Dispensary response:
Thank you so much, it means a lot to us. We appreciate your kind words, see you next time!
July 23, 2022
March 24, 2020
Mercy Wellness Center is not just a dispensary. The staff, customers, and all their business partners are like family. There is so much Mercy Love! They provide such a great service to the community, they cater to seniors, veterans, and the recreational patient alike. The shop itself is everything that cannabis retail should be. Their budtenders are so knowledgeable and they really care about the customers experience in the shop and with their products at home! I am an account Manager with Mammoth Distribution and I so I have had the pleasure to work with Mercy as a business partner and a customer. They are always on top of what they need to do and are so organized, working with them is as easy as shopping there! I love mercy, they’re truly a staple of Sonoma County.
August 12, 2019
I don’t even know where to begin...this place is absolutely AMAZING! I work as a brand ambassador for Rad Vapes in the Sacramento area but was able to help take on this account for demos and I’m so glad I did! I met some of the staff at an event a few months ago and feel in love with them then. This shop has a pretty consistent flow of patients and for a good reason. The staff is fantastic, the have a huge selection of product, and their shop is massive and looks amazing! As soon as you walk into the lobby you get such a wonderful vibe and it radiates all the way through the shop. Check them out if you haven’t before, because you’re missing out! I can’t wait to come back for future demos.
Dispensary response:
Thank you!
September 4, 2019
September 6, 2019
Not as slick feeling as places I’ve seen in SF, my wife commented it felt like a garage in a Fast and Furious movie, lol.
But the online ordering went smoothly, and when I picked it up I only waited 5-10 minutes in the “online pickup” line. The sales girl noticed an error in the prepared order; they had put a .5 gr vape cart, when I had ordered a 1gr cart. She went and gave me the correct cart, and I went on my merry Jane way!
I don’t know why they’re not listed on WMs, though.
If you’re a first-time visitor to the north bay, and use only the WM app, you’d be clueless as to it’s existence 🤷🏽♂️
Dispensary response:
Thank you for the nice review!
October 7, 2019
January 3, 2020
Popped in while visiting family to get some stocking stuffers. (For them AND me, tbqh - the holidays are better high.)
Not the biggest selection but solid options available AND there’s a sale section. Oh and they have a loyalty program - I’m not local so probs won’t use a lot but seems like a sweet deal.
August 20, 2020
We have gone here several times now, the people are friendly and we like the variety. They are very welcoming to new comers as well.
January 5, 2017
One of the nicest looking dispensaries I have been to. Feels like a quality medical facility for pot which is funny.
When I first entered the lobby I knew I was in for a treat as they have weed magazines for you to read as you wait. The dispensary is a little small and pricey for "donations". The employees are friendly and treat everyone with respect, even the guards. I would go to mercy more often if the prices were a little lower! If you're in the area it's definitely worth checking out.
January 24, 2019
Customer service was wonderful and appreciated. The only thing I had a problem with was the menthol taste of the vape cartridge I bought. I guess I wasn't listening close enough, lol. I'm from Oregon, but, I'll be back when I'm next in the area.
January 9, 2018
I can't say enough how poorly this operation is run. DO NOT BELIEVE THE 5 STAR REVIEWS, THEY TAKE DOWN ALL OTHER ONES. The employees have little to no hold on the business and seem to change their line system every time I go here. Sat 40 min in the waiting room (Have a med card) while new first time old people get taken in right away. On top of this, their online ordering system DOES NOT WORK. Tried to sort this out so I could avoid lines, and the employees could give a shit about if its working or not. Can not say enough, STAY AWAY, I know its the closest dispensary in the area, but look ELSEWHERE!
Dispensary response:
Hello,
Hello, It has been very busy we understand and are sorry, we are trying to solve this influx of customers until we are able to expand our store.
April 4, 2018
December 3, 2018
They leave strains that they no longer sell on the website to lure people into the store. The people who work there have a totally PHONY, insincere and condescending attitude. Karma takes this place down soon....
Dispensary response:
If you are having trouble viewing our current menu items, please visit www.mercyexpress.org, this is our main menu and is updated in real time with our inventory, no phoney gimmicks.
December 28, 2018
August 21, 2017
I went there a few years back and was not impressed all that much. But, recently my brother was talking about how great mercy wellness was and I should give it's a second chance. And glad I did cause I was blown away show far it had come since the last time I was in there. Not only that the I believe they have some of the best quality stuff in the north bay. And it has a lot to do with how the herb is packaged . It's canned and the freshness is great. Bottom line mercy wellness is awesome and my favorite place to go get my medicine!
December 21, 2018
Absolutely no benefits and no programs for medical patients who gave these dispensaries all their business. I would rather waste my time and gas driving all of the way to Purple Star downtown for real service, real deals and medical patient discounts. It really makes me sick that the owners take advantage of the people that gave them the opportunity to own this business.
Dispensary response:
Sorry to hear that, We have been a medical dispensary for 8 years and strive to accommodate our patients and provide safe access to products with knowledge in what they are consuming. We used to have new patients deals and a compassion program, but unfortunately with the legalization of cannabis we are highly restricted by the State of California and the city of Cotati. We can no longer give anything away for free and are very limited to discounts with the new laws in place. We understand this is frustrating, we are working our best to adjust to our new restrictions and find ways to provide freebies and great deals to our customers. We do hold vendor demo days a couple times a week where they have some great deals on their products, & we have worked with the city to bring back our Senior & Veteran discounts. The city of Cotati also has a 3% tax cut for medical patients, and you can always apply for a State Medical Card to exempt yourself from sales tax (not CA excise 15% tax). Hope this helps!
December 28, 2018
January 23, 2018
Mercy used to be the very best, but after January 1, they lost my business. After six years, sad to go but happy to be done with the madhouse it’s become. I used the Mercy Express ordering system, which was awesome, but since adult use became legal that’s all they seem to care about. After three miserable Express orders, where each time it took over 20 minutes just to get someone’s attention and even still no one came to ring up our orders, AND my orders were incorrect twice, filled with far inferior product. When I mentioned it, I received a free child proof bag. Thanks. Bye. Loved this place, I hope they get organized someday.
Dispensary response:
Hello, I'm sorry things seemed very hectic it has slowed down a lot, but we do get very busy! We are working on expanding, but I understand long waits can be frustrating. We now have a whole team running our online ordering and this should eliminate any problems with incorrect orders.
June 27, 2018
August 6, 2017
This was my first time at a dispensary and was recommended by a reliable source. I arrived with low expectations and was very impressed by the advice I received. I wasn't rushed and left with the product I came in to purchase along with several other options to treat my chronic conditions day and night. All were reasonably priced and I not only received first-time member gifts and discounts but also senior discounts that I will continue to receive. This is a very professional and compassionate dispensary, and I heartily recommend!
June 28, 2017
This dispensary does it right. we're here for medicine, and Mercy wellness feels like a wellness center spa. other dispensaries feel militant and cold to the patient. mercy has excellent employees who will help you get exactly what you need. they offer a ride selection of products at great prices. I seriously can't emphasize how great this place is. thank you Mercy for being the best dispensary I've ever been to.
January 4, 2017
Id say they have the best concentrates and best prices for concentrates of that quality that ive seen. Its a nice and neat establishment they have a good selection of edibles, meds merchadise, and a friendly knowledgable staff always willing to help you find what you need. Defenently a dispensary to check out if your in the north bay.
March 15, 2017
I love this dispensary. The staff are super cool and understanding. They always have great quality products. Also the staff is super helpful helping me find certain strains for my medical conditions. Highly recommend this place
December 14, 2018
excellent selection and pricing. they even have high-potency RSO for medical patients!
March 24, 2018
It's conveniently located not far off the highway. It is very busy, so expect about a 10 to 20 minute wait. Product selection is great, but the sales staff definitely will try to upsell you to buy more. Caveat emptor, they sold me a small childproof zip-lock bag that I thought they had given me till I rechecked my sales receipt hours later. They should be giving those bags away as they're plastered with their logo all over it.
Dispensary response:
Hello! I'm sorry the bag can be an inconvenience, Starting July 1st bags will no longer be required because all products will be child-proofed on arrival =).
June 27, 2018
November 20, 2017
My favorite Sonoma county dispensary! I live in northern Marin and the quality and service of Mercy Wellness is far superior to the limited delivery services currently available in Marin. This is the only dispensary I go to for my medical cannabis, and I recommend it to everyone! The staff is so nice and helpful!
December 10, 2016
Mercy's helpful tenders always collaborate with me to find the best medicines for my needs while providing a safe and fun atmosphere. Clean, modern, professional, and welcoming, Mercy Cotati always treats me with integrity and provides a great experience.
January 4, 2019
Great location
July 28, 2018
great shop. highly recommend this for out of towners. Ayla was great to work with. my favorite dispensary yet. kudos Ayla. I'll be back because of your service and customer experience. hands down the best.