Mercy Wellness Center is not just a dispensary. The staff, customers, and all their business partners are like family. There is so much Mercy Love! They provide such a great service to the community, they cater to seniors, veterans, and the recreational patient alike. The shop itself is everything that cannabis retail should be. Their budtenders are so knowledgeable and they really care about the customers experience in the shop and with their products at home! I am an account Manager with Mammoth Distribution and I so I have had the pleasure to work with Mercy as a business partner and a customer. They are always on top of what they need to do and are so organized, working with them is as easy as shopping there! I love mercy, they’re truly a staple of Sonoma County.
Popped in while visiting family to get some stocking stuffers. (For them AND me, tbqh - the holidays are better high.) Not the biggest selection but solid options available AND there’s a sale section. Oh and they have a loyalty program - I’m not local so probs won’t use a lot but seems like a sweet deal.
Not as slick feeling as places I’ve seen in SF, my wife commented it felt like a garage in a Fast and Furious movie, lol. But the online ordering went smoothly, and when I picked it up I only waited 5-10 minutes in the “online pickup” line. The sales girl noticed an error in the prepared order; they had put a .5 gr vape cart, when I had ordered a 1gr cart. She went and gave me the correct cart, and I went on my merry Jane way! I don’t know why they’re not listed on WMs, though. If you’re a first-time visitor to the north bay, and use only the WM app, you’d be clueless as to it’s existence 🤷🏽♂️
Thank you for the nice review!
I don’t even know where to begin...this place is absolutely AMAZING! I work as a brand ambassador for Rad Vapes in the Sacramento area but was able to help take on this account for demos and I’m so glad I did! I met some of the staff at an event a few months ago and feel in love with them then. This shop has a pretty consistent flow of patients and for a good reason. The staff is fantastic, the have a huge selection of product, and their shop is massive and looks amazing! As soon as you walk into the lobby you get such a wonderful vibe and it radiates all the way through the shop. Check them out if you haven’t before, because you’re missing out! I can’t wait to come back for future demos.
Customer service was wonderful and appreciated. The only thing I had a problem with was the menthol taste of the vape cartridge I bought. I guess I wasn't listening close enough, lol. I'm from Oregon, but, I'll be back when I'm next in the area.
Absolutely no benefits and no programs for medical patients who gave these dispensaries all their business. I would rather waste my time and gas driving all of the way to Purple Star downtown for real service, real deals and medical patient discounts. It really makes me sick that the owners take advantage of the people that gave them the opportunity to own this business.
Sorry to hear that, We have been a medical dispensary for 8 years and strive to accommodate our patients and provide safe access to products with knowledge in what they are consuming. We used to have new patients deals and a compassion program, but unfortunately with the legalization of cannabis we are highly restricted by the State of California and the city of Cotati. We can no longer give anything away for free and are very limited to discounts with the new laws in place. We understand this is frustrating, we are working our best to adjust to our new restrictions and find ways to provide freebies and great deals to our customers. We do hold vendor demo days a couple times a week where they have some great deals on their products, & we have worked with the city to bring back our Senior & Veteran discounts. The city of Cotati also has a 3% tax cut for medical patients, and you can always apply for a State Medical Card to exempt yourself from sales tax (not CA excise 15% tax). Hope this helps!
excellent selection and pricing. they even have high-potency RSO for medical patients!
They leave strains that they no longer sell on the website to lure people into the store. The people who work there have a totally PHONY, insincere and condescending attitude. Karma takes this place down soon....
If you are having trouble viewing our current menu items, please visit www.mercyexpress.org, this is our main menu and is updated in real time with our inventory, no phoney gimmicks.
great shop. highly recommend this for out of towners. Ayla was great to work with. my favorite dispensary yet. kudos Ayla. I'll be back because of your service and customer experience. hands down the best.