I have been coming here since they first opened and up until just recently I have been a loyal customer with nothing but good things to say. Unfortunately I will not be going back at this point after I received some of the worst service yesterday. When one of the guys who is familiar with me and what I'm typically looking for treated me like it was an inconvenience to answer the questions I had about the cartridges. When I chose a new brand of cartridge they are carrying he then told me it took a specific battery but didnt even try to sell it. So I then chose another cartridge based on THC and flavor. When I got home and opened the bag I see he gave me the wrong one, no smoke for me last night. I then sent my boyfriend back in today to get the correct one and they gave him a low THC cartridge of the one I originally wanted. I typically purchase indica's above 75% and they know this plus the fact that they messed up the day before you'd think they would be sure to take care of their regulars but instead they gave him something that is 68% and to top it off they said I wanted/asked for the one he gave me which is flavorless. I believe customer service is #1 and when you have loyal, repeat customers you treat them right and that is not what I walked away feeling. Everyone has bad days but two days in a row with no regard I am done, I'll drive into Eugene if I have to
Dispensary said:Hello, sorry I'm just getting to responding to this. First of all, we're very sorry you felt this way and for any confusion that may have occurred. We are always happy to answer questions to help you find the right products and strive to make sure you go home satisfied. Sometimes Shango Cartridges of the same strain can vary in THC from batch to batch or if they're .5g or 1g, and the Raw cartridges (flavorless) are generally more potent so maybe a misunderstanding arose from that. We always want people to be satisfied and we are sincerely sorry we didn't come through for you this time. If you choose to give us another chance I promise we will do our utmost to make up for the misunderstanding. Have a wonderful day and here's to better experiences ahead!