Great place
Ratings and reviews of MÜV - Tampa - Dale Mabry
(69 reviews)
4.6
Quality
4.5
Service
4.8
Atmosphere
Reviews 1-24 of 69
Go to trulieve where they dont skimp out of your unsealed flower jars! Trulieve n growhealrhy seal theirs!! The Lakeland dispo has a buncha teenage mean girls working n stealing ppls money n then banning them so they cant raise awareness. So sad for the seniors n vets :(
First of all, the initial contact I made was with a SUPER kind young man named Malik, via the call center. Malik was not only extremely knowledgeable regarding the wide range of products that I was interested in, but also made the online ordering experience enjoyable and fun. Malik really makes the process easy.I have only placed online orders twice, and both times I had the pleasure of speaking with Malik. Trust me, the professionalism is unparalleled at MUV, I would recommend calling ahead and speaking with one of these compassionate associates so they can help answer any questions you may have before you even leave your house. Malik really helped me out. LaLa is very great as well! Shot out to MUV, thank you for everything!
Dispensary response:
Hi there Drummerdave78 ! , we are elated to hear that you have had exceptional service from us both in store and throughout your interaction with our Patient Care Team! Here at MUV, we are committed to making sure every patient is tended to and cared for in the best way possible. We take pride in our staff and thank you for acknowledging our very own Malik and Lala! We will make sure they get the recognition they deserve ! Thank you again for your feedback and support! We look forward to seeing you again soon !
December 1, 2020
There is too much inconsistency in filling the vape pens. Better check your pen cartridge before walking out the door. When I have purchased many that were acceptable you feel ripped off when you get one that is short. Like yesterday. I sent a pic to the website and they replied with a canned response but no consideration for the $ I have spent and prob will not be spending in the future.
Dispensary response:
Hello, thank you for taking the time to provide us with this feedback of your experience. We apologize to hear that we did not meet your expectations and would like the opportunity to look further into this. When you have a moment, please email support@altmed.co so we may have the opportunity to look into your concerns. We thank you for your willingness to provide us feedback and look forward to hearing from you soon.
November 23, 2020
Initial call to location yielded a 1 hour conversation about the best products for my condition. Marcy answered every question I had. As for the delivery, Matt was awesome and I look forward to future deliveries if I’m unable to make it to the location.
Dispensary response:
Hello there! Thank you for sharing the word about MUV! We are absolutely over the moon to hear that Marcy with our Patient Care Team and Matt with our in store crew could work together to make this experience so positive for you! Here at MUV, we strive to provide every patient with the most positive medical marijuana experience possible. We deeply care about your journey with cannabis and are committed to walking ~ or driving ~ by your side! We thank you for your feedback and look forward to growing our relationship further in the future.
October 7, 2020
Best gym , with very kind staff members I wold definitely recommending it to my friends
Dispensary response:
Hi there Alla1979! Thank you taking the time to leave us this great 5 star review! We are overjoyed to hear that the team at our Tampa location was able provide you with such a great experience. Feedback like this is always very much appreciated, as this is what helps us ensure that each visit is just as amazing as the last. Thank you again for the great review! We look forward to having you in again soon!
October 31, 2020
This is the BEST location!!! I went to a different location the other day and they were not as knowledgeable. I walk into this one and they are always welcoming. Everyone there is on top of their game. They go out of their way to make sure you get the products you need! AMAZING STAFF and PRODUCTS!!! 🌟🌟🌟🌟🌟
Dispensary response:
Hi there, thank you very much for leaving us this 5 star review! It makes us so glad that our Tampa location has been able to provide you with a 5 star experience. Here at MUV, we strive to provide our patients with top notch customer service as well as the best medical marijuana products possible. We greatly appreciate all patient feedback as it allows us to ensure that each visit is as amazing as the last. Thank you again for the 5 stars, we look forward to seeing you again very soon!
September 7, 2020
Took advantage of my 1st time discount at the lady lake location. I havent used them before because I never had one close enough to my location. The product is amazing. I love my concentrates and their product is excellent. Definitely my new favorite dispensary!!!!!!
Dispensary response:
Hi there! We sincerely thank you for taking the time to leave this positive review! We are thrilled to have you as part of the MUV family and absolutely happy to hear that you were able to take advantage of the discounts we offer ~ especially the ones that you deserve ! Here at MUV, we strive to maintain top quality in everything we do - from the relationships we build with our patients to the medical marijuana products we produce. Thank you again for your continued support and we look forward to seeing you again soon!
August 18, 2020
Made my new patient experience easy. Kevin took the time to answer all of my questions, made good suggestions, and was overall very helpful.
Dispensary response:
Amber, we are so glad that your experience with us was smooth and simple. We are so elated that our very own Kevin was able to reflect our culture in the best way ! Here at MUV, it is our top priority to make sure all of our patients - new and recurring- are well informed and taken care of. We appreciate your feedback and looking forward to your next visit!
June 11, 2020
I recently received my medical card a couple of months ago and this has been my favorite dispensary out of all that I have visited. They run a very efficient operation and I have never had difficulty in placing or picking up orders like I have at other dispensaries. The staff is friendly, knowledgeable and extremely courteous. I love the new loyalty points program and they give you a discount on your birthday month.
Dispensary response:
Hello there! Wow! Thank you for this amazing review. We are completely ecstatic to know that your experience with MUV is a positive and memorable one. We are 100% dedicated to providing all of our patients with superior customer service and top quality medical marijuana products. We look forward to your presence in the very near future and we thank you for choosing MUV for your medical marijuana needs.
May 4, 2020
After several Tru-ly bad experiences at a competitor, I began to shop at MÜV Tampa. The experience as a whole was so much better than the competition two blocks up Dale Mabry. Even when busy, wait times are short. Staff is enthusiastic and very helpful, never making you feel rushed. They have an online order pick-up window, kinda like you see at a bank, which makes picking up an online order as quick at 3 to 4 minutes; and they allow simple changes, and you dont even have to sign in at the front desk to pick up. They give 10% discounts for people (like me) who have to travel a distance to get there. They're quality of flower has gone through the roof lately, as they seem to be dialing in the strains they are growing. If they only had an indica with serious knock down, sleep inducing power like 9 Pound Hammer, I'd never have to return to a competitor. They're extracts are off the chain as well, highly recommended! Never tried their topicals, but soon will. Website is also done well. Front page of your selected location shows you everthing in stock, instead of having to click on every item to see it's availability. Orders are usually ready to pick up after 20 minutes of ordering. Over all, this company is really organized, and it's obvious their attention is on customer service and product quality. And with the recent introduction of Tier 2 flower, their prices are dropping. Got several Tier 2 flower strains yesterday and was very impressed with the quality of the rock hard nuggets if found inside it package. Give 'em a try, you too might switch and leave those Tru-ly bad experiences behind.
Dispensary response:
Hello, thank you for taking the time to leave us a review! Here at MUV we strive to provide excellent customer service and top quality product. As always, we appreciate your patronage with our company and we look forward to serving you soon!
September 23, 2019
Friendly knowledgeable and thorough with every patient
Dispensary response:
Hello there. Thank you for taking the time to provide us with a great review. We are so happy to hear that your visit with our Tampa dispensary was a great one. Here at MUV, we are completely dedicated to providing excellent customer service and top notch products to all of our patients. We are truly thankful for your support to MUV and we look forward to serving you again soon.
May 4, 2020
I live in Brandon and drive here . Muv has the best product in my opinion plus the staff is very knowledgeable and helpful. I went in today after renewing card my med doc said I didn’t need package for specials but she was wrong. The manager heard me speaking about my problem and offered me the discount and more plus he said he was contacting the establishment to correct future problems
Dispensary response:
Hello Joe, thank you so much for your 5 star review as it helps us flourish. We are ecstatic to hear that the Tampa team came up with a solution to your issue and are also glad to hear that you are enjoying our medical marijuana products. Here at MUV, we take pride in our knowledgeable staff and hold our customer service to a high standard. We appreciate your support and feedback and look forward to serving you again in the near future.
February 20, 2020
They were helpful and had a lot of information that helped me.I would like working with your staff anyday. Oh this is comes from the most certified cannabis smoker on the planet 🤩
Dispensary response:
Hey Floridababy33, thank you so much for taking the time to write this awesome review! We are so happy to hear that our Tampa Team has been providing you with such positive experiences. It's our mission to always provide our patients with the best service possible. Thank you for being a part of the MUV family! We look forward to serving you again soon!
March 6, 2020
This has been my favorite dispensary so far!!! I will definitely be coming back. They have incredibly good and potent sativa strains!
Dispensary response:
Hello there Johanaaa! You are amazing! We truly appreciate your support and positive review! We are so excited that you choose MUV as your dispensary for your medical marijuana needs! We take pride in providing great customer service and superior products! We are grateful for your loyalty and we definitely look forward to serving you again soon!
February 7, 2020
Great dispensary..great strains...great staff. Always feel welcome and comfortable there..loads of exotic strains!
Dispensary response:
Hello Opyum0682, what a great rating! Thank you for taking the time to leave us your review as we appreciate any feedback received from our patients. We always strive to make our patients feel as comfortable as possible here at MUV. We completely understand how important it is for our patients to feel at ease when shopping for their medicinal marijuana. Opyum0682, we thank you for your on-going support and can't wait to see you again in the near future!
January 29, 2020
Do not give them your email or phone number. First time patient, new patient form had a checkbox for them to NOT contact you. Checked the box. I had a text from them before I even left the store.
Dispensary response:
Hi Opinionguy, we are sorry to hear you are disappointed but we appreciate your feedback. We'd be more than happy to assist you in opting out of SMS notifications. Please contact our support team at support@altmed.co in order to further assist you. We appreciate your feedback and we look forward to hearing from you soon!
January 13, 2020
Great customer service and great products. Wish there was one located in North Tampa.
Dispensary response:
Hi Cindevo, we thank you for providing us with a review of your experience with our Tampa location! We are thrilled to hear our team made your experience pleasant and we hope to see you again soon!
December 28, 2019
I've been to all of the dispensaries in the area. Muv is head and shoulders above the rest. Best flower in Florida. Very nice facility. Most importantly, when something goes wrong, they make it right. In my case, more than right. Muv goes up to eleven!
Dispensary response:
Hello, thank you for taking the time to leave us a review! Here at MUV we strive to provide excellent customer service and top quality product. As always, we appreciate your patronage with our company and we look forward to serving you soon!
October 17, 2019
Quality all around
Dispensary response:
Hello Jsase5, we appreciate you taking the time to provide us with a review of your experience and we thank you for your generous rating! We are dedicated to providing our patients with consistent top quality products and service and we look forward to serving you again soon!
December 13, 2019
Making it right! So I had a little trouble with my delivery and the MUV staff did not rest until the order was in my hands! Special thanks to Joel Ojeda and delivery driver Nick who made sure I was able to secure my needed medicine. Excellent service! I am a very happy customer! K. Thomas
Dispensary response:
Hello, thank you for taking the time to leave us a review! Here at MUV we strive to provide excellent customer service and top quality product. As always, we appreciate your patronage with our company and we look forward to serving you soon!
September 29, 2019
Jane at the call center is such a doll! She’s extremely friendly, helpful and can carry a great conversation!
Dispensary response:
Hello BetoE, thank you so much for taking the time to leave us a review! We love our Patient Care Team, they are all great! Here at MUV we strive to provide excellent customer service to ensure you are getting what you need for your everyday needs.
As always, we appreciate your patronage with our company and we look forward to serving you again soon :)
November 17, 2019
I opted for home delivery. I thought all was good until I saw the bill/charges on my CanPay account. Seems I was charged twice for delivery and my First Time discount wasn't applied. Their resolution was to offer me discounts and store credit. That doesn't put money back in my account. CSR suggested I take $20 credit and 25% off next order instead of $38 store credit. They assume I'm purchasing quantity next time? I ordered 3 1gm pre-rolled (PR) and 3.5gm flower. The PRs were rolled loose and were the same size as the .5gm PR as another dispensary I frequent. I think some quality control needs to be reviewed/revised and have a decent refund system for overcharges.
Great service!
Dispensary response:
Hello, thank you so much for taking the time to leave us a review and we appreciate your generous rating! Here at MUV we strive to provide excellent customer service to ensure our patients are getting what you need for your everyday needs. As always, we appreciate your support with our company and we look forward to serving you again soon!
November 21, 2019