MÜV - Jacksonville - Hendricks

I recently went to this muv because the wait is always so long at Trulieve and I figured I would try muv out although it’s a bit of a ride as opposed to Trulieve. Anyway I got back quick and made my purchase. Sluricane oil in the syringe and apple juice flower. Long story short this is the first time in my 50 years of experience with marijuana that I got a massive headache from the plant. Upon calling muv about it I was told that is a common side effect and that it could be attributed to the alcohol they use. TruIieve has also offered to take returns without me even having a problem, but rather to make me aware that if not satisfied to bring it. I was told by Logan at Muv the following with regard to an exchange or a return. Needless to say I won’t be going back and will be reporting this to the Department of Health. “ hi “customer” this is logan from muv. i got in touch with the other store in jacksonville and they said if you want you can come in to talk to a manager. thats fine but we do not take returns and will not be able to return the product. they can possibly offer a discount of max 10% on his next purchase ”

It’s been 2020 since I last visited. I’d still be making purchases on a regular basis had it not been for what happened. All because of a faulty vape pen. It’s one thing to state your case with customer service, but when I had to go over everything again (actually for the third time) with the ‘store manager’ and then got an extended argument to where suddenly stipulations were applied to to my returning their faulty device, I decided I was done. It was already supposed to be settled before I went back into the store. I actually started going to Truilieve, who by the way, backs all their products with 100% satisfaction or get an exchange. Why couldn’t müv do that? I spent thousands with them and it’s over because of a $35 pen and an overzealous manager.

Location is clean and staff is very friendly, their concentrates are low quality and at $65/g I expected way more. When vaporized the "Modified grape wax" leaves a brown residue on the quartz and tastes like chlorophyll. It's actually kind of offensive that they are selling this as a medicinal product, from my experience this product is worth $10-15/g at most and might be worth topping bowls/blunts. Not very useful to anyone that is actually looking for a clean vaporization experience to relieve pain. Hopefully they upgrade their extraction technique and deliver medicinal grade products soon.

Excellent service ‼️