I've spent way too much money here to want to again, their products just really do nothing for me. I get better elsewhere. The customer service wasn't the greatest either at times either.
51 customer reviews
Quality can vary even on the higher priced flower... I have over an OZ of un-smokeable flower due to it not being flushed properly and can taste the chems. Usually I get excellent service from my bud tender, until today. They were out of the strain I was in for so I enquired about a new strain I saw listed. The bud tender said he knew nothing about the strain they were selling! I asked if I could talk to someone that knows about it and was told No, they were too busy... At 9:30a.m. with 1 other person in line. Where I have asked for another bud tender in the middle of the afternoon with a line of 20, and they were happy to switch. Being taken back his response I ended up leaving without getting anything, even the "free joint" I have there. Later to find out it was actually the Store Manager that was my bud tender and the one who had No idea about strains they are selling! -1 for Bad management.
Love the staff and products!! They are very happy to help you with what you are looking for. I never order on line before now because I really enjoyed talking to staff. Was very glad it was easy to use as I’m not tec savay.
I love this place, but the lack of communication is absurd. Change your website if you're going to be doing things differently. I placed an order and it took longer than than if I wouldn't have had one. 4 people came after me and left before me. Just do whatever makes the customer have the smoothest experience.
I guess I spoke too soon when I left my 1st review about Native Roots. I'm upset that I cannot erase or even edit my last review. I've never had any issues or problems with the people that work there until just a while ago. These people get paid to work there, and make sure the customers get what they asked for, and answer any questions or concerns that we have. To be rude the way she was makes me not want to come back there. I'm very disappointed...
Their online inventory is almost never correct. And every bud tender will apply discounts and rewards differently. Very inconsistent, I would recommend finding a different location