Native Roots Dispensary - Longmont - Recreational

To be clear, this review is regarding the dispensary practices as a whole. It is most reflective of upper management decisions. The staff at the store are incredible and the store manger is a knowledgeable, on hands, personal relationship with the patients kind of manager. Unfortunately, upper management keeps changing and the ripple effect on the patients is devastating. After 10 years as one of their EPC patients with a very severe condition, I am sadly ready to go elsewhere. The company asks for your loyalty but is choosing to offer none in return. Over the last 6 months to a year, each new regional manager is making aggressive changes to their medical marijuana policies to the point I feel they have abandoned their goal to provide affordable, quality medicine to their patients. Every agreement has been tossed without so much as a conversation. It is a very disappointing turn towards nulifying the boundaries between recreational and medical needs. Native Roots used to understand this is a life saving medicine for some of us.

This is my favorite shop! Small & cozy but with that I am able to usually guarantee what I need is in stock, also maybe the friendliest budtenders in town! Stephanie is maybe one of my favorite budtenders who always makes me feel like an old friend coming in to visit! I find their menu very accessible and they are very knowledgeable on what they sell! I don’t go anywhere else, popping in is my favorite part of my day off!

This is my new stop after straying from my normal pot shoppe to try something different. I was decently happy with my previous "go to" dispensary but after trying the products from Native Roots, I have a new fave!! I spoke with Adam behind the counter who is very professional and knowledgeable. He took the time to explain my purchase to me and to give me ideas on different products which i'm sure are top-notch quality. 5 stars on the product and 5 stars on the service. Ask for Adam..... he knows what he's talking about:)

Ordered online at 6:00 pm and only received order confirmation. Decided to call Longmont store to check on my order at 7:30pm. No electronic update on this order. Store advised that order had been ready and come pick up same. When I got to the counter, the order was not ready. Is 1.5 hours for an online order reasonable ??

I guess I spoke too soon when I left my 1st review about Native Roots. I'm upset that I cannot erase or even edit my last review. I've never had any issues or problems with the people that work there until just a while ago. These people get paid to work there, and make sure the customers get what they asked for, and answer any questions or concerns that we have. To be rude the way she was makes me not want to come back there. I'm very disappointed...

DO NOT SHOP HERE. HALF EMPTY CARTIDGES NO REFUND. I actually liked this place a lot to start. Initially I stopped buying flower here because it has a chemical taste, but I did buy cartridges. I bought a cartridge for my vape pen today, the girl couldn’t get the box open to show it to me. I opened it in my car and the cartridge is half empty. I went back and they made me stand outside and wait for a manager? The manager then told me that was exactly how the cartridge was supposed to be, half empty even though I’ve purchased them before and they were full. The girl had told me to come back if there was an issue. I told him I would like a refund and he said they don’t do refunds and he could sell me another cartridge. Why would I want another half empty cartridge? I wanted my money back and I had a receipt. It’s not my fault the girl couldn’t open the container. Terrible experience, sucks because it’s right down the street from work too. Will never shop here again and I recommend no one else does.

Leafly is trash. Baker was vastly superior. It NEVER has the correct inventory and so I always get concentrates I don't want and never the ones I do. It happens EVERY week.

Quality can vary even on the higher priced flower... I have over an OZ of un-smokeable flower due to it not being flushed properly and can taste the chems. Usually I get excellent service from my bud tender, until today. They were out of the strain I was in for so I enquired about a new strain I saw listed. The bud tender said he knew nothing about the strain they were selling! I asked if I could talk to someone that knows about it and was told No, they were too busy... At 9:30a.m. with 1 other person in line. Where I have asked for another bud tender in the middle of the afternoon with a line of 20, and they were happy to switch. Being taken back his response I ended up leaving without getting anything, even the "free joint" I have there. Later to find out it was actually the Store Manager that was my bud tender and the one who had No idea about strains they are selling! -1 for Bad management.

Love the staff and products!! They are very happy to help you with what you are looking for. I never order on line before now because I really enjoyed talking to staff. Was very glad it was easy to use as I’m not tec savay.

The lack of intelligence of the staff is unparalleled and the quality is sub par. Stay away!!!! These idiots gave me and labeled the wrong flower. I asked and paid for layer cake and they gave me a jar of sundae float with a label for layer cake. On top of it the quality of both strains were sub par! Way too expensive for the sub par quality. I will never go to Native Roots again and I will be sure to mention how terrible the place is on every social media platform and in as many conversations as I can. I can assure you that I will stop at least 20 people from ever shopping here!

I love this place, but the lack of communication is absurd. Change your website if you're going to be doing things differently. I placed an order and it took longer than than if I wouldn't have had one. 4 people came after me and left before me. Just do whatever makes the customer have the smoothest experience.

This is hands down my favorite place to be! Great prices and the staff is always on point with the customer service!

super nice small shop. insane deals on their house products. shop the sales. Jamie was also super knowledgeable about the area and gave great advice for new travelers

I ordered online and picked up later. Everything was right and price as well as service was excellent.

I always enjoy the staff and the building. Staff is knowledgeable and listen to what you want. These guys are my buddies!!

It’s great. There are some amazing staff that are extremely educated in the products.

When I first moved to Denver I was all about Native Roots, but over the course of a year, and becoming medical I transferred my medical card there, and their benefits were NOTHING TO Write home about, they were very rude to me and my fiancé, we were both medical and they refused to let us shop together, and when we would they would be VERY Rude stating we couldn’t even talk to each other, then what finally put the nail in the coffin aside from the fact we are both medical and are/can be very sensitive and have negative effects from certain strains, and we could never get the CORRECT INFO, such a what strains make up their products, simply stated; you’ve got to know the products you’re selling and if you claim a medical dispensary you need to treat them as PATIENTS, and if a couple is together they’re both medical and they’re married don’t hound them for one, and learn and know before you say your product is one thing like say you claim it’s an Indica and I go home and look it up and everything else out there says it’s sativa and I’m having anxiety and paranoia then that means they didn’t even know the products they sold, and honestly that’s how I felt and still feel! They have a VERY RECREATIONAL MINDSET, their products are decent, shatter and wax is all trim run which is expensive In reality, they’ve got two or three strains I consider excellent, 2 at most. But I wouldn’t recommend my enemies to go here let alone my friends! I’ll shop elsewhere it’s Alda’s Longmont doesn’t have any good medical dispensaries, it’s all about the recreational, I’ll go to boulder or down to Denver!

I enjoy coming here everyone is always so nice..

Been coming here for a while now. Tried one or two other places, but I always come back and buy the bulk of my monthly budget here. Fave it, you can't beat the 20% off Veterans Discount

Good product, awesome staff!

Native roots has the best staff and customer service! They offer beautiful flowers you won't be disappointed.

you can tell the staff is unhappy.

Their online inventory is almost never correct. And every bud tender will apply discounts and rewards differently. Very inconsistent, I would recommend finding a different location

I've spent way too much money here to want to again, their products just really do nothing for me. I get better elsewhere. The customer service wasn't the greatest either at times either.