i liked that i could place my order online until the item i opened when i got home was NOT WHAT WAS PICTURED. I specifically went across town, a 15 minute trip, one way, when there are dispensaries on every corner, because the image and reviews indicated I'd be happy with my selection. the Bonsai "fresh press live resin" that I paid $40 for is actually some shatter broken into a glass container. no Bonsai packaging to be found. the employee i spoke to had a basic sucks to suck attitude. Good thing there's a dispensary on every corner. Hopefully they're not all dicks with crappy products that they misrepresent intentionally.