Nirvana Cannabis Company - Otis Orchards

Was a long time customer and staff is decent, but ran into a string of defective cartridges and management is a joke... tested "fine" and wouldn't do anything after making me stand around forever...completely lacks customer service and does not stand behind the defective products they sell... would NOT recommend this outfit... hope the 47 bucks was worth it Mr. Manager...

My favorite place ever. Used to depend on online menu on Leafly, but for some reason quit posting. I live 45 minutes away and now see no reason to make that drive when I have no idea what they’re going to have in stock. I have tried to use their own online menu but am yet to figure out how to tell anything about what is available in quantity!

went here when you first opened. service was poor and products were inferior, uneranged and limited selection

The staff is generally pretty clueless. Ive been here over a couple dozen times, spending at least $150 every visit. usually about 3-4 times a month. About %60 of the time I experienced a negetive visit. They never answer the phone, deals and updates are not reflected on the online menu. I was told mutiple times I could not utilize my points. Ive been overcharged 3 times now becuase staff forgets discount. On Top of all that I still came here, I was always polite and always tipped the budtenders. Untill my last visit that is. My latest purchase will be my last at this facility. The staff member refused to return a catridge that was clearly defective. He even tested the catridge, tested my battery and came outside to watch me try to rip it. After clearly seeing the product was a dud and was covered under the return policy he would not return it. It had all the fluid left, i had a reciept and I came in literally 5 min after the original purchase. I explained I lived an hour away, was a loyal custumer and Ive never complianed or returned anything. he flat out rudley refused to exchange my product. This is the last time I get ripped off by some half ass salesman who doesnt know anything about thier products. Your staff needs serious training. what a joke.