Oasis Cannabis - Newberg

Rating: 1 Star (would give 0 if possible) Title: From Loyal Customer to "F*** You" – The Most Unprofessional Business in Town I used to be a 5-star reviewer and a regular here, but after the experience I’ve had over the last few days, I will never spend another dime at Oasis Cannabis. They have lost two loyal customers due to shady business practices, potential theft, misleading/rude employees, and management that screams profanities at customers. The Financial & Legal Issues (OLCC Violation): During a cash-only transaction of $106 with budtender "Randy", I was told they couldn't print a receipt due to "internet problems." The budtender "forgot" to ring up my battery, so I paid for it in a second transaction ($19.99) where the receipt printer magically worked. Later, when I tried to resolve a return, the math suggested I was double-charged. "Deleted" Records: When I returned a glass piece (unused) from the original transaction, the refund I received suggests I was charged for that battery twice—once in the first transaction (without a receipt) and again in the second. About an hour later, I asked an employee named "Ben" to pull up the original transaction to verify. He claimed he "deleted the glass from the system" and therefore deleted the entire sales record. When I asked for a simple paper trail regarding the refund, Ben treated me with hostility, making me feel incompetent for simply wanting documentation. He was dismissive and cold. Even when his hostility caused me to break down crying in the store, he offered no help. Let me be clear to the owners reading this: In the cannabis industry, State Compliance requires stores to keep strict records of every single transaction for years. It is generally impossible (and illegal) for a budtender to just "delete" a past sales record from the system history to the point where it can't be found. If your staff actually did this, you are in direct violation of state cannabis tracking laws. Failure to maintain transaction records and failure to provide receipts are serious offenses that I will be reporting to the OLCC (Oregon Liquor and Cannabis Commission). Misleading Sales Tactics: When I bought the glass, Randy specifically told me that if I had any problems, he would take care of it, or one of the other employees would for me. I trusted his word. Since they refused to give me a receipt, I had no written policy to reference. When I returned the item, they suddenly claimed a "strict no-return glass policy," contradicting exactly what Randy sold me on. The Hostility & Abuse: The behavior of the staff was even worse than the sketchy accounting. I returned the following day, hoping a manager would fix this. Deena was worse. She refused to look me in the eye, waved me over with a rude expression, and offered zero solutions other than a discount on a product. When I expressed my frustration on how things had been handled and stated I wouldn't be returning, she yelled "GOOD!" at me. I will own my part in what happened next: I was so frustrated by the treatment and her yelling that I lost my cool and said "F*** you" as I walked away. I genuinely regret that outburst and am not proud of it. However, I am a customer in distress; she is a manager on the clock. Instead of de-escalating or acting with a shred of professionalism, she screamed "F*** YOU" back at me after I was already out of the building, walking across the parking lot. The Verdict: To the owner: Your employees are deleting sales records (which is a massive compliance liability I am reporting to the OLCC), double-charging customers, and your management is screaming curse words at crying customers. Avoid this place at all costs.

Rating: 1 Star Title: Disgusting Treatment of a Loyal Customer – I Heard the Abuse Firsthand I have been a loyal customer of Oasis Cannabis for a long time, but I will never step foot in this establishment again. While I wasn’t physically in the store for these recent interactions, I was on the phone and listened to the entire thing. What I heard was a masterclass in shady business practices and unhinged unprofessionalism. The "Disappearing" Records: I listened as the staff (Randy and Ben) gave my fiancé the run-around regarding a receipt. First, it was "internet issues," then Ben claimed he "deleted" the sales record from the system so he couldn't provide a paper trail. As a customer listening in, this sounds incredibly sketchy and like a major OLCC compliance violation. You don't just "delete" transactions in a regulated industry. It sounded like they were intentionally hiding the fact that they double-charged her for a battery. Hostility and Gaslighting: I had to listen to my fiancé break down in tears because of how dismissive and cold Ben was being. He treated her like she was incompetent for simply asking for a receipt for a $100+ transaction. Hearing someone you care about be treated with that level of condescension while they are just trying to resolve a financial error is infuriating. The Manager’s Outburst: The worst part was the manager, Deena. I heard the entire conversation the following day. When my fiancé expressed her frustration and said we wouldn't be back, I clearly heard Deena yell "GOOD!" over the phone. When my fiancé walked away and used a choice word out of total frustration (which she regrets), Deena didn't act like a professional—she acted like a bully. I heard Deena screaming "F*** YOU" back at her so loudly it came through the phone clear as day while my fiancé was already out in the parking lot. The Verdict: If you want to shop at a place that double-charges you, "loses" your receipts, and has management that screams profanities at customers in the street, this is the place for you. If you value professional service and legal business practices, go literally anywhere else. We will be reporting the lack of receipts and the "deleted" records to the OLCC.

Menu Not Up Dating SURE, Sucks But I Am An Everyday Patron And Friend I Like The Budtenders They Know What I What Specially When I Can't Make Up My Mind And Most Importantly The Prices Spot On They Can Accommodate Any One From $10-$60 on Concentrate $3.50-$80+ For Flower and $8-$25+ On Edibles. The Store Is Upkept They Also Decorate For Appropriate Holiday/Events They Have Lots Of Vendros Come By And GIVE Great Deals... S+ Tier Dispensary I Recommend To Everyone

Mr. H. here: Many time purchaser & satisfied with all their products. I have been a STONER since 1967 so I KNOW what I am looking for. Best bets: Pacific Wave orals & selected pre-rolls. Go by & Git some of their SHIZIT - Guaranteed Satisfaction

I used to shop at Oasis, however when they took their menu offline, I ceased shopping there. I'm not going to stop there every few days, on the off chance they have what I want. Huge disappointment.

Great staff. Thank you to all

I’ve been going here for a couple years now and always have a pleasant experience. All the employees are somewhat friendly and somewhat knowledgeable, but the long-term employees are great and make me feel appreciated as a regular customer. I just wish the lil dog was there more

The staff is always incredible in every way. They are patient, kind, and very friendly. I like the variety they offer and the knowledge of the staff, and the honesty if they haven't tried a product. Always recommend them as the best place in town.

3 stars for overall service since every time I order online and go to pick up, they’re out of something. The online ordering is pretty unreliable here.

great people. just down the street from my house. love it

Great selection and friendly people!

Great little strip mall dispensary in Newberg OR. Their weed is too notch and a great bargain if you’re over 60. Enjoy my old hippie friends.

Oasis always have something good! Plus, I love the bud tenders! They know what’s up!

Not a huge selection of flower but definitely the best price in Newberg. Staff is always friendly and I’m always happy with the product.

I hate to say this is a shop that’s hit or miss with who your budtender is for that day. Some days, wonderful welcoming and helpful. Others (like today) when asked what strains were had of low end pre rolls the reply i got “well they’re all good for $4” another day, just a point to the board while waiting for me to choose. I want to love this store so much because the good people there are so kind and friendly. But this will likely be my last time. I suggest checking their menu if you have questions about products prior to arriving just in case you show up on a day the tender doesn’t have the time and patience for you.

Always Thorough and Happy! Great deals.

OMG! This place has actual pictures on their leafly menu! Thats the only reason I tried this place and I was super pleased at how helpful the staff were at helping pick out a few more things when I got there. 10/10 service, shoutout to the guy with the hat.

This place used to make me happy and now, so so sad.

This is usually a great place with a lot of options and knowledgeable employees. Today was a completely different story... young kid working ( tattoo on forearm and birthmark on elbow). He clearly didn’t know what he was talking about!! Told us the Exotic Blend joints were Crap Trim and would give us the “worst headache possible”! He was talking down all the lower priced products!! If it’s not quality products... why are you carrying them at your store?? Working on commission? We purchased a single pre-roll and left with a bad taste in our mouths!!

I can in just to get Mule edibles I wanted the highes THC one and the gentleman proceeded to argue with me saying their all 50mg. I understand this but just ask if he can find the one with the highest that listed on back of container. He presided in arguing with me. I was extremely unhappy with service. All I wanted is for him to get the highest. I have gone here before and never had that type of service. You’ve lost me as a customer. Sad when all he could have done is grab one and just say it is I would have not known. Makes no since I’m arguing over this. Sad that this happened I was looking forward in buying clones from you.

Absolutely the worst customer service I have had!!! There’s no place for anyone who treats customers this way & no business should be allowed to operate treating customers this way. I’ve been coming here for over a year now. The customer service is always borderline at best & with the Covid19 mask situation nearing the end.... this place still requires mask be worn. I’ve walked in with no mask and been asked to put one on. As I did due to the explanation I received. Today I walk in at opening with my mask on & a delivery driver has a package to drop off.... they open the door and let an older delivery msn enter with no mask “because he’s in & out”. I asked if I needed to wear a mask. I was told “yes, everyone has to” in turn I pointed to the old delivery man standing there with no mask.... she shrugged her shoulders and said “we try”. However; I could not remove my mask.... wtf?!?!? Then when asked what I wanted today, I stated “equality for all”. The female employee then started in on me about how I need to “try being a woman!! I have 35 years on you!!!” “Excuse me I replied?” She then goes on to say “you heard me” so I reply with “try being a single dad, white male, in today’s world”. I will not be back to this establishment!!!

I use to come here a lot. It use to be my go to place. But, it really just does not compare to Canna Bros Newberg anymore. They use to get really great flower and super fast service, but something changed and things are slower and product just is not up to par. A

This place has very great people working for them. Their very friendly and helpful when you ask questios. I never feel rushed and they always try and get you out quickly. I recommend my friends to this store.

Came here on my 21st birthday, got the BEST service from staff!! I kind of knew what I wanted, and they were very thorough in making sure that nothing they suggested would get me anxious; I was nervous going for my first time but everyone was so helpful, very knowledgeable and funny! I don’t think I’ll go to another dispo after going to Oasis!!