This place is my go to place for product, and the products they carry are very high in quality. They have competitive prices and offer exceptional face to face customer service.
I rarely ever leave reviews because I feel it's time wasteful, but this particular incident had me feeling pretty disappointed with their order of operations.
They offer this online ordering feature that is supposed to be convenient and make it faster for you to get your product. To me, this system has shown to be more of an inconvenience than just walking in without preordering.
I'll place your online order, go about my errands for a few hours and have this be my last stop on the way home thinking I can just walk in pay them and leave just as fast. Nope, they didn't start getting the products I pre-ordered till after I walked in. They did say sorry and that they just got slammed earlier, which I understand, but I was the only customer there when I showed up.
The thing thats getting under my skin is after he got done looking at the computer of my order, starts packaging and forgets an item. I told him the bho he forgot and he said no, it's in there and said it was the cartridge I was talking about.i told him no, and then he had to look up my order to make sure the 3rd item was on the purchase.
How so you forget 1 out of 3 items?
I mean you looked at the screen, got TWO of the 3 items. Only thing I can think of is he scrolled the order to just the top 2 products at the bottom of the screen but didn't scroll up far enough to see the third one? Idk, that doesn't seem like a typical mistake when your packaging an order AS you are looking at it on the screen.
I like this place and I don't want to leave a bad review. But this needs to be fixed. Either the online ordering service needs to be terminated entirety, or they need to hire someone who's only objective is to take in online orders as they come