November 28, 2020
Last night I ordered $329.12 of edibles from the Studio City Sweet Flower location. As a family, we save up for months to get my elderly father gummies to manage his chronic pain and Parkinson’s Disease. We wait for sales and then buy him months worth of gummies at a time. The order took particularly long, but I figured it was technical glitches. I cleared up the order confusion with someone on live chat. My delivery time was changed. OK. The driver came and had quite a lot of trouble getting his wifi device to work for the debit machine. He was very nice and apologetic, but we were on the street for a bit over a half hour and walked up the street and ultimately across the street to get a signal. After the tip, We were coming up on dropping almost $400 at Sweet Flower.
Then, I went back inside my home. I got Wyld gummies which need to be split in half for my father. The second container I took out had the safety seal already broken. We are in the middle of a pandemic. I didn’t feel safe having my father eat gummies that were already opened (though all the gummies were in the container—none missing) and that were obviously stale and hard from the container being open. The rest of my order was sealed and perfectly fine. I immediately called Sweet Flower, Studio City and talked to the night delivery manager who told me to call back in the morning to arrange an exchange. I did so, and was told I would have to come into the store to do the exchange by the gentleman on the phone. I stressed that I was not in a rush to get the gummies and asked if a delivery driver could do the exchange the next time one had a scheduled delivery in my area of Burbank. No, I was told, they didn’t want me to have to wait and their delivery service was very backed up. I would have to come in to do the exchange.
Mind you, the whole point of the delivery, was convenience and up until this point, my experience had been anything but. I got in my car and drove to the Studio City Sweet Flower. At about 11am, I went into the store, told the gentleman at the desk why I was there and was told he would get a manager. At this point the manager comes and tells me that unfortunately there are no exchanges because the seal is broken. I explain to her why I am there and that I have already spoken to multiple people and was told to drive into the store to make the exchange. She tells me there is nothing she can do and it’s “The industry.” I tell her they could honor the sale and give me the gummies I paid for. She says she can’t because the seal is broken which is THE ENTIRE POINT! So I leave the story shaking with anger and no gummies (the broken seal container is at Sweet Flower with the manager).
At the end of all this I would have been better off tearing up money and tossing it into the wind and it would have been less stressful than my experience with Sweet Flower.