Ratings and reviews of Purple Lotus Patient Center
(109 reviews)
4.4
Quality
4.4
Service
4.3
Atmosphere
Reviews 1-24 of 109
love the customer service.
October 30, 2024
got ghosted, waited several hours for nothing
August 6, 2024
Came to the other location on old Oakland road but this place is just as great I think better personally
June 11, 2019
The Bad: The location isn't the greatest (lots of traffic, warehouses, and people who are down on their luck) but what can you do? Some of the average flower can get to be expensive.
The Good: The parking lot is behind the building and it's clear the staff cares about your security and discretion (they're nice too). Inside the dispensary is spacious, clean, and comfortable. Their online menu is up to date and if you always pre-order before driving over, like me, you'll almost never have to wait in line. I'm grateful to get in and out in under 3-4 minutes. They have a wide variety of flower and cartridges (they always seem to have the newest "it" strain on shelves faster than other dispensaries in the area). Most of the time I order something online, it actually ends up being cheaper in store. Not to mention they already have daily deals and an incredible loyalty program (a cashback-like system). First time visitors get a discount as well (and they let me keep my FTP discount because my first visit was during a 20% off happy hour). House grown strains are pretty decent! They're cash only right now but there's an ATM on site and they used to take card (and I presume will take card again once it becomes feasible for most dispensaries).
Dispensary response:
Thank you so much for your review! We appreciate your feedback! Live, Love, Lotus -Purple Lotus
July 16, 2021
April 18, 2025
Waited over 2 hours - no delivery, no update. Total waste of time. Won’t be using them again.
Dispensary response:
Thank you for taking the time to leave this feedback — we’re really sorry to hear about your experience with our cannabis delivery service at Purple Lotus Patient Center in San Jose. Waiting over two hours with no update is unacceptable, and we understand how frustrating that must have been, especially when you're counting on a reliable dispensary and weed delivery option. We’d appreciate the opportunity to look into what went wrong and make things right, if you’re open to it. Your feedback helps us improve our delivery process so we can provide the fast, dependable cannabis service San Jose patients deserve. Thank you again for sharing your experience.
December 5, 2025
June 18, 2024
Los mejores en lo que hacen muy atentos
July 7, 2024
Love this place
May 22, 2025
Ok
Dispensary response:
Thanks for your feedback. We're sorry to hear that your experience was just "OK" — we aim to deliver better than that. If there's anything specific we can improve, we’d love to hear more. Please feel free to reach out directly.
June 26, 2025
November 3, 2023
Wonderful, polite and knowledgeable team who always deliver the best they have to offer. Personally I enjoy personable experiences and they indeed shine. Will be moving to North Bay soon and will sadly miss them!
May 22, 2024
Great products & service
April 11, 2023
purple lotus is my go to stop. I come here all the time and Caroline has helped me out multiple times and she is very knowledgeable on her buds.
April 24, 2023
Today Ms. Amanda G. Gave good support and customer service. From Andrew
August 3, 2023
Best dispensary in town! Matt c was really helpful in finding a cartridge that was in budget!
March 7, 2023
Great service
February 27, 2022
From the minute I got out of my car, it was nothing but good vibes. Everyone is so friendly and welcoming. Great selection, with great promos for new customers. First time there, and can't wait to go back.
Dispensary response:
We are so happy that you had an awesome experience here at Purple Lotus. We hope to see you again soon! Live, Love, Lotus -Purple Lotus
March 3, 2022
November 3, 2022
Delivery driver never showed. Waited outside for 20 minutes during expected delivery time as confirmed with their phone representative, but driver marked order complete without delivery. Not a reliable medicinal provider!
May 15, 2019
PLPC has hands down the best quality flower in the bay! I live north up the peninsula a ways, so if I need a cartridge or emergency edibles, a delivery from eaze or Caliva is fine. However, there is no competition for blue Chip house flower (esp GSC!). Prices are on the higher side of average for San Jose, but the sales are twice as often and twice as good, plus the rewards (5¢/$) are much better than average.
tl;dr, come for the blue chip flower, stay for the sale prices
Dispensary response:
Thanks for the awesome review! We work hard to meet expectations like yours. Come back and see us soon. Cheers!
September 15, 2021
March 23, 2018
Very nice and friendly staff! From the front door to the desk to the budtender, everyone was very friendly and helpful. The location isn't great, but "it is what it is", which is a converted warehouse on the industrial strip of Commercial St., near the tire shops, Pick-N-Pulls, and homeless camps.
I buy flower and vape carts. For those items, I think PLPC has very good selection, especially their mix of top shelf and moderate strength flower varieties, which is solid. Price-wise, the top shelf strains are market rate-to-a-bit-better, esp. for volume. Plus, they have good customer loyalty programs, as well as some genuine bargains.
My only complaint is that the demand often exceeds the capacity, and the lines and wait times can get long. Visit off-hours if you can. Even the pre-order line can be a considerable wait, sometimes.
TL;DR: Nice people, well run place. Pretty good selection of flower and vape carts. Neighborhood kinda sucks, but it's OK.
Last thought: traffic in the area can get VERY congested at peak hours!!!
Dispensary response:
Thank you for the kind words! We're so happy you have had great experiences with our large selection of products. We love providing great service to awesome customers like you. Thanks again!
September 15, 2021
April 4, 2021
so heavy hitters cal sticker just came off and my freshly opened product looks used, then again the service at these places seem odd I'd watch my staff closely you can cartridge shuffle easily cause I think that's what just happened.
Dispensary response:
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We would love to have another chance to make things right for you. We can be reached via email sage@purplelotuspatientcenter.com -Purple Lotus
July 16, 2021
December 20, 2019
Very useful promos (join promo list), unlike some other clubs. One of the few clubs to still do first time visit promos.
Dispensary response:
Thank you for 5-Stars! Live, Love, Lotus -Purple Lotus
July 16, 2021
December 21, 2019
Best location in the Bay Area hands down nothing like it!! Love it
Dispensary response:
We are so happy that you had an awesome experience here at Purple Lotus. We hope to see you again soon! Live, Love, Lotus -Purple Lotus
July 16, 2021
August 30, 2019
This place is on point!! The Jack Herer HH vape is really 88.77% not in 90’s as advertised????
Dispensary response:
Thank you so much for leaving such a positive review. We truly appreciate it! Live, Love, Lotus -Purple Lotus
September 15, 2021
September 8, 2017
every time I go they are very professional and knowledgeable.. I drive from fremont almost union city, and the drive is well worth it..
May 9, 2017
Until today I had totally abandoned every other dispensary in the Bay Area! I usually visit "The Lotus" 4 times a week because of the deals gifts and the freshness of the flowers.....EVERYTHING IS CHANGING...once upon a time Scott would greet you in line and let you smell flowers, if supported on Social Media and bought gear you were rewarded for your support, you could view and smell everything inside these air tight jars which I thought to be the absolute best way to keep bud. Now EVERYTHING is pre packed in these wack zip locks that won't keep an artificial flower fresh! Sadly my favorite spot has now stepped off the 1st place block and is content with standing side by side with everyone else! It's now becoming just another place to buy bud oh yeah and every now and then a B list star will slide thru which probably explains most of this....commercial sh!t will always take the soul out of everything!!! Probably will just drop in on Wednesday to get a OZ special or Friday to get and egg roll 🙁
Dispensary response:
We are working hard to improve our facilities for all patients who visit us. The pre-packaging will help to eliminate extended wait periods and we will ensure we continue to keep our products fresh in this transition. We appreciate your honest feedback and will use it to better improve everyone's experience.
Thank you,
Best,
Purple Lotus Patient Center
(408)456-0420
June 10, 2017