Dispensary rarely has flower in stock that could be considered "medical" grade. Most of the flower available ranges from 9-18% THC. Slim selection of strains in stock at any given time, if not out altogether.
My biggest problem and why I will no longer shop there is twice i a months time I've placed an online reservation for a product, and gotten home to find it was improperly listed on the menu. And it's BAD when it happens. First product was over 3000% weaker than listed, I hadn't cracked the seal and I called the number for the store and got routed to a call center in another state. They told me I could not return it to the store. The kid told me to take pictures of everything and email them to the manufacturer...at which point I had to remind him that this is a Rise screw up and I'm a patient, I don't get paid to fix mistakes like Rise employees. At this point he told me he'd have a manager call me from the store the following day. 2 days later I was calling to ask why I didn't get a call and the same kid said he'd send a memo that I didn't get a call that I was supposed to that day. I asked if this was the extent his power to fix my problem and he affirmed he couldn't do anything else. I finally did decide to burn off my rewards, not planning on shopping with them, I explained everything when I checked out and the kid at the counter was very sympathetic and actually refunded me my money!
I figured I was new to the program, maybe I just had bad luck and after some time passed I tried shopping with them again. Maybe 3 or 4 more pickups when what do I find? The 21% flower I reserved is 15%. And there never was any 20+% flower at all. Called the store number again and enquired as to why this keeps happening to me. I got someone real honest on the line and he explained their ordering menu doesn't work right, they're aware, they tried to no avail to fix it a month ago. I was explicitly told I would continue to have these problems as long as I use the website.
Unfortunately I was excited when I got home to give my birthday gift to myself a whiff, and I cracked the container open straight away. It wasn't til I went to use some of it that I noticed it was 25% weaker than what I ordered AND paid for. I figured I'd just stop up at the store since the call center gets you nowhere and see what, if any options there were. Obviously there wasn't a lot that they could do with the container opened. They did offer to throw me some store credit, I think it ended up being $10-$15 for a $60 mistake. One thing they did offer that might have helped someone else was apparently I could have exchanged the flower for wax...other than wax just fills me with anxiety. After running thru my options it seemed like the one where I lost the least money would be to just take the jar home and let it sit unused. At this point I asked for permission to just leave it with them since I knew I'd just be reminded of my frustration that day every time I saw the container, and they obliged.
So that's how much this dispensary can get under your nerves. Enough to just leave the $60/8th garbage they gave you after they falsely advertised it as being decent flower.
Happy birthday, self. Screw Rise.