WORST customer service ever! I had a promotional flyer that included a 10% discount for 3 dispensaries through the end of May. Shake and Bake was the only dispensary that did not acknowledge the savings, stating that it only applied to certain items. NOWHERE on the flyer did it specify what items it could be used for. As a paying customer it's not my problem if your promotion is not explicitly clear. I'm really not tripping over 10%, it's the principle of it all. I asked if they would acknowledge it anyway and was politely told that a manager would have to be consulted. What turned me off the most was the manager's (Megan) tone and delivery of her decision, to say it was nasty would be an understatement. The funny part, I'm a nice tipper, I had initially planned to add the savings to the budtenders tip. That didn't happen. I won't be going back.
376 customer reviews
Been goingnhere for about over a year now. They always have a large variety of thinffs to choose from a reasonable deals to match. Wanted to give a quick but long overdue shoutout to all of the staff but also to Teresa, thanks for making getting what I need a breeze here.
On a recent trip to S & B, there was a mishap and I left the store without my flower. Boy did I believe there would be a problem rectifying this. Ah, wrong. I felt like these people were trying to hunt me down all over the city to let me know. They knew. I didn’t know I left my flower. My main point is these people went beyond my already sky high expectations to take care of me. And boy did they! I can go anywhere for flower but when I’m in town I go here . Not for the selection but because of the phenomenal human beings they are. Budtenders are all good people. These people set the standard for Customer Service. Zach... you’re one of a kind! Teresa...you’re two of a kind! Brandy, you’re three of a kind... And together you make a phenomenal team.
Great staff and always some great deals. They have a fantastic loyalty program and everyone that’s ever helped me has been very friendly and knowledgeable
Contaminated shake and other strains vitamin e oil in wax and vapes that’s why most of the dispensaries has blowout sales in 2018 trying to sale all their contaminated products The healing tree district 3 shake and bake house of Mary Jane District 3 far west green skies whole establishment wouldn’t recommend any of these dumps. Cookies 420 factory green pharm some of 420 dank products are ok
Mel and friends are the best! I always have fun and feel like a valued customer when I go to Shake and Bake. Products are top notch and service is unbeatable. Mel is super knowledgeable and willing to help. Thank you!!
Melissa was my bud tender and she was very helpful and knowledgeable on the products. Returning customer for sure. Great value
Always have the best deals and with awesome customer service by Theresa & Morgan!
Staff is friendly but they sold me some gummies that were past the used by date. May be a lack of inventory issue
Love love love this place the ladies of course are my favorite but the men know thier stuff too lol anyway security is great I don’t think I’ve had to open the door but once