Sanctuary - Gardner (Medical)

Called cops on a person filming from a sidewalk. I’d never bring my money here.

Sanctuary is the best around! The employees always have the best recommendations and the product never fails. I recently stopped in and got a Tangerine Cookies preroll and it was the best high I’ve had in a long time. I’ll definitely be back soon!

I had the Cookies and Cream chocolate bar, and it was delicious! Can’t wait to get some more.

Just... Wow. I have come to think of this as my homebase, but will never be back again after the "customer service" I just experienced. On a previous visit, I was told pricing on two 1/2 grams of shatter was the same as one 1 gram package by the manager working; apparently, he was wrong and I shouldn't have gotten this discount. Today, I placed an order (on the terrible non-Leafly site they've switched to) and decided to call and confirm the price would be adjusted when I got there. At this point, it was destined to be tough for the associate to break the news to me, but what followed was just stunning. After some back and forth, he hung up on me. I called back and there was no answer. I immediately picked up a different phone, called back, then marveled as the same guy answered on the first ring. He then tried to convince me he'd been on another call, from precisely after he hung up on me until I called on a second phone-all of which happened I the span of a minute. Never going back, actively telling fellow patients and recreational users to avoid.

I recently purchased a "liquid shatter" cartridge that was on sale for $20. At the time it seemed like a fair deal considering they are usually around $60. Immediately after using it , it started to clog up and leaking out of the mouth piece. I was disappointed by the product and I would never purchase one again

OmG...I'm VERY unhappy and disappointed!! I had to kill myself to walk to you from the other side of the city because I REALLY needed my Super Silver Haze Crumble...but I just saw after finally getting back home,and already tearing the bag open, that they gave me a gram of Super Critical instead somehow. So I went on Leafly to review my order, and I did order the gram of my Super Silver Haze crumble...but it says they cancelled that order at 6:10 p.m.,after they closed. I'm soooo upset cuz I needed my sativa and now I'm stuck with a gram of indica dominant hybrid!! 😪😭😭😭 I'm going to call them about this when they're open tomorrow, even though I know they're not going to take it back, but they should do something for me. Idk what I'm going to do now cuz I'm in so much pain from walking there and back so I won't be able to get back there,and I really can't afford to either...uuuggghhh!!! I thought I was all stocked up!😩 I'm a long time customer too...since they opened actually,and I've never had this happen before...but it was DEFINITELY a mistake on their part,not mine. Ik mistakes happen,but when I place an order,I'm expecting to get what I ordered,and I really need my medicine,so hopefully they will do something for me......

I’ve been to this facility quite a few times, but have not been going there as often as I used to. ...mostly because I find the quality and selection to be much better in both Ayer and Greenfield. This dispensary says they put patients first, but their medical inventory is scant compared to recreational. How is it that they only have only one concentrate available for patients for weeks at a time? The flower is often very dry. I don’t care for the cheap plastic container that my concentrate cane in. Two of the four 510 cartridges I purchased here broke before I could finish them. The staff is incredibly nice, but that’s really not enough to keep me coming back regularly. I will probably only shop here when I can’t make it to a place with better products.

Seriously. Get rid of the "bagged" packaging. I'm a caregiver for my father and I can't open these pouches for him. I can see lots of thought went into your medical patients as opposed to saving a buck

Their products are never a let down. Citrus Samurai is one of my favorite strains hands down because of its pain relief and it’s a sativa that doesn’t give me anxiety and to experience it in their sauce was incredible! Flavor. High. All of it!

The security guy at the door was super nice and made me feel very welcome walking in. I picked up the tangerine cookies and the flavor was very tasty! One of the most flavorful dabs I have had. I ended up going back a week later for another one. Would recommend

Where's all the Medical products? You've turned into a Recreational place. Looks like you have no desire to cater to your Medical Patients as you promised. You're only concerned about profits and that's clearly on the Recreational side. All I see are complaints everywhere and nothing being done about it. You could at least make believe that you care about your reviews by actually answering them instead of automated responses like "Thank you for taking the time to write a review. We are sorry to hear that we did not meet your expectations. If you'd like, please send us an email at lcooper@sanctuarymed.com so we can discuss how to make your next visit better."

Lozenge- Grape (20pk) I purchased this product recently, they're tasty but unfortunately, after not even a month's time, they had all melded together. :( I wouldn't purchase them again.

Blueberry Headband cartridge was smooth and relaxing ly uplifting. Used it on my puffco plus, works great.

Wedding Mints #11 is one of my top favorite strains that Sanctuary carries. It has a distinct taste that's minty and skunky at the same time. It offers such a euphoric body high and calming effects. And it usually has a very high THC content, which adds to the potency.

Thankful I found their Queen Kong! Good strain for those who have trouble sleeping or suffer from pain. Starts off slow and then creeps it’s way all over for full body relaxation. Smelled great and the smoke was smooth

The white chocolate bar is my absolute favorite. Tastes delicious and love the effects and that it doesn’t matter what time of day I want to eat some. Best chocolates around by far!

Great cartridges.

I really like this place but its service the last two visits make me not want to return. The time before this my order was wrong. People make mistakes but rudness I won't put up with. The young woman who waited on me tonight was so rude I left without my order and they can shove thier points, I would rather pay double.

Had picked up some Holy Grail shatter and let me tell you it’s absolutely amazing, it has a subtle yet clear taste, the high is intoxicating yet leaves you clear headed enough where you can enjoy the high plus any activity and the high settles into you quickly but it isn’t overwhelming. Definitely would get again.

Not happy. Been there three weeks in a row and no shatter or concentrates at all. Is this part of the assurances that medical patients were a priority...blah blah blah. Should have known they were only in it for recreational. The CCC should know what’s going on here.

I recently purchased the Danky Kong and was not expecting it to be as dank as it sounded! Definitely a great night time strain that helped me get to sleep!

Had a great milk chocolate bar from here and the person who sold it to me was very nice and helpful. Will definitely be back.

Expanded options for flower choice show a great commitment to customer service by having a vast selection of varying strains and classifications!

Went to a different dispensary today aka not sanctuary during this coronavirus panademic and they handled it far better I placed an online order and they checked my Id let me in let me PICK UP my order that was READY!!!! It wasn’t too complicated... sanctuary on the other hand told me my order was ready and made me wait an hour to no get my supposively ready order.. a woman was there very upset she had been waiting since they opened and they were just milking it the way this dispensary today did it so quick I really think Wednesday March 18 you guys were just screwing around I think I deserve a credit or something I’m pissed