Strain Balboa Caregivers

The closing manager Cory….absolutely rather close up shop then fill an online order placed earlier in the day! It didn’t matter I was a C7 Quadriplegic who depends on herb to control my spasms and pain so I can sleep. Also, I’ve been a customer for years here!!! I called at 7:52pm and spoke with Jess who ask what car I was in then said that it would take a few mins to see who could bring out my order. Literally at 8:01pm, Cory (or Kory who said he was Closing manager) come out to my van and said “It’s to late to bring your order out!” Total DICK move and was only done so he could leave! Well, they say customer service is key…and now I know that Quadriplegics and Para’s are not welcome around closing! I now will post on FB as well as telling my Northridge Spinal Cord Injury support group to go elsewhere…oh, and they will! (Northridge Hospital SCI group on FB, that way the owner know) Sure I will have a full night of unbearable spasms and pain…but at least Cory got to leave right at 8pm. Thanks Strain!!! Feel free to contact me ownership…My order was for $170 on Sunday Apr 3. Michael Lee

My delivery guy I have had both times now is such a good vibed human being and I don’t even know his name. Great great service if nothing else this guy is the reason I will come back religiously.

Staff was awesome! Great selection of products and some great smelling flower! -The PotheadParents @potheadparentofficial

Don't waste your time ordering Strain products thru Leafly. They don't update their inventory and then they try and sell more expensive products when and if they call to tell you they are out. My last order was completely ignored until I called them. Told me to go somewhere else if I didn't like it. OK, will do.

So normally I try not to leave negative reviews but since this is the FOURTH time I've ordered online, had the order confirmed, then when I show up suddenly they don't have it. That's really annoying for someone that lives in a dry city and must make a long trip to pick up. They don't even bother to call you and let you know ahead of time.

Immediately greeted by beautiful African American woman named Cali! She was kind, patient, informative, friendly, and honest. The selection of products on the shelves was extensive. She showed me around and taught me a lot about the products. Atmosphere overall was very good. Parking was easy. Overall a 5 star experience.

Cool place loved it

Always, always friendly. Happy people working there. Always feel welcome and they always have an answer to what ever I’m asking about. Would like promotions to last longer for people who work and can’t get in during “discount” hours. Been going since they opened and seem to miss the deals. But overall a great group of people!!

TERRIBLE customer service. Purchased a flower and they gave me the wrong one. When I went to return (unopened with receipt) they refused to honor it. All they were willing to do was give a coupon for their mistake. Would never do business with them again. AVOID.

Super Quick I came from 44 miles away and I got home right away able to come back and play NBA 2K thanks to Leafly my order was ready when I arrived I would say I was there only For three minutes Or so.. thank u guys and thanks LeaFly ..Anyone that doesn’t have Leafly app should really download it I think it’s way easier than weedmap.. Stay safe you guys and don’t forget wash your hands more than 20 seconds and no sharing LOL

This is the best place great selection. Even during this historic time there open .I suffer from severe PTSD from a bad accident that left me with neurological damage and partial paralysis on my left side. I'm sure there are many like myself that would like to say Thank for your service at unpresidented and historical time. Martinez. D.M (MOOSIE)

Always like dealing with Strain ! They are always helpful the discounts are an added bonus ! Ordering in or on line they are always professional and courteous and during COVID they were on top of it !

Great place with great meds. Never disappointed

this was my go-to for over 5 years until recent treatment due to erroneous info I'd gotten has caused me to move on. there is no loyalty to clients, at least in my case.

This place rocks!! Knowledgeable and friendly staff, good prices, and a decent selection. They put forth an effort to make you feel important when you shop there. I highly recommend Strain for all your cannabis needs.

Dank flower, low prices, and friendly budtenders make this the place to be in the West Vall-ey! Shout out to Taylor and Chazz.

I came down for a visit from Oregon, where legalization has been around for a few more years. Although the pricing and taxes are a bit higher, it’s nice to be able to visit California and be able to buy weed. That said, this is my first dispensary in this state and the experience was truly on par with my favorite dispensaries in Oregon and Washington. After a quick discussion, the bud tender matched my needs and I was on my way with a 15 percent first time discount under budget. The people are extremely friendly, knowledgeable and helpful. You can tell they genuinely enjoy what they do and that makes a huge difference in the experience. The products I got were excellent. I wish they were in my neighborhood in Portland. I definitely will be back when I return for a visit.

They had a fresh batch of Saucey Mochi on display. What I got said it was packaged “6/25/19”. We are halfway through August. No wonder it wasn’t sticky or loud. I’m not cool with the deception or the $57 with ftp 15% already added to it for what I got.

I thought this location was very convenient, I live in Simi Valley. I was helped out by a Gal name Kim, she was very helpful and knowledgeable. Strain gave me nothing but good vibes. The prices are worth the product. I am glad I came by today, I got 15% off on my edibles. I will be coming back and hopefully to be helped out by Kim again.

Great place. And great people. Very helpful.

I should have learned my lesson the first time I got some dry ass buds from them. But I gave them another shot and DAMN IT. I opened up an beautiful 1/8 jar of a CRUNCHY ASS WEED. WTF! Such a disappointment. The same thing happened to my boyfriend last Friday. Take the extra drive and find another shop, this place sucks!

This was my first time going to a dispensary and it couldn’t have been a better experience! I don’t know much about marijuana and Kim like the Pink Power Ranger (its a good thing she told me that to remember her name by otherwise I’d have forgotten) really helped educate me and inform me on all the different products. I have very general knowledge of marijuana products and she took the time to get me settled In! For all first timers this is a definite great location.

location is okay sometimes you have to look over your shoulder or depending on what time you go, but you should be doing that anyways.... the only convenient place in town open till 3 a.m. geez what a Heaven Sent. Security in front is always chill and nice and the people in back are always so appreciative, nice, attentive, and helpful. only drawback is the end of the weekend like Sunday night there are always out of stuff... but I guess that's because everybody goes to this place because of the service.. and the selection is pretty bomb as well.

First time to this place and wasn’t disappointed at all, friendly staff, fantastic products, and good vibes all around. Also, Bianca was terrific and so kind, very helpful, and that girl knows her stuff and super cute☺️. Will be back again for more goodies!