Sunnyside Cannabis Dispensary - River North

Man these people that work here, well most of em anyway. Are really helpful and help you find exactly what your looking for from edibles to the specific terps you are looking for. Always offering the new product. It's Christmas Eve and I got a 28.3 of some devil's gold 27% for 135 from their new brand loudr! Because my girl Trina that was working tonight said I'd like it. Have to say especially for the price point. Absolute great terps I rolled a .7 and got ripped hard to focus while I'm writing this lol. Good bud consistency dense sticky and smokes nice and slow white ash. Definitely be picking it up again!

The overall service was exemplary as it pertained to conveyance of knowledge of the strains and practices their benefits. I was impressed with her willingness to timely transitions per my requests for additional information. Well done Sunnyside, KIM K is definitely on the Sunnyside of the Street

My wife and I are visiting from out of state and decided to check out some of the dispensaries located in downtown Chicago. Sunnyside's River North location was our first stop but upon arriving I realized I had left my ID at the hotel fifteen minutes away. I asked one of the gentlemen - I use this term lightly at best - if I could have a seat on the couch located in the lobby while my wife went in to shop. "No" he replied with no explanation or even a hint of courtesy. Question: why is there a couch in the lobby of the dispensary if you don't allow anyone to sit there especially since my wife was a customer. Here's a small piece of advice for Sunnyside. There is an abundance of dispensaries in the same neighborhood they occupy and one can only imagine that plenty more are coming. Offering exemplary customer service could differentiate you from the growing competition but not if you employ unprofessional people who go out of their way to be rude to prospective customers. At the very least, he could of explained his rationale for not letting me sit in the lobby while my wife shopped. Needless to say, we will never return to this Sunnyside or any other in the city. Don't waste your time with Sunnyside. Take a walk to Verilife at 60 W. Superior St., a few blocks away. Their customer service is top notch and they were perfectly fine with me waiting in their lobby while my wife spent money there.

No complaints; very speedy service. Would love if they could get some of Grassroots' "Ray Charles" in stock!

NOT ENOUGH STAFF/LONG LINES I have been coming to this dispensary since 2021 when customers first had to queue up at the Hubbard Inn. Starting a little over a year ago, I have noticed that on MOST occasions, the line to purchase is ridiculously long with usually only two people working the counter. When I walked in on Sunday (May 26) at approximately 6pm, the line was back to the refrigerated beverages, there were 2 people working behind the counter and one handling walk ins, but there were no walk ins. I commented about this to security and was told it is ALWAYS like this. So my question is, if it is always like this, WHY are there not more people working behind the counter?? If this is a high rush time, I would expect the business to have staff to accommodate. I spoke to Nick, the manager on duty and he said he has to give breaks and that this is why there is only two at the counter... and that there are more people working. WHERE????? Obviously not at the counter. Also, during the time I was there, while the line was still long, he pulled one of the people behind the counter to text someone. BAD CALL! Get the line done first. Also, if your staff is saying it is always BUSY at this time, Sunday (6-8pm) I would expect that management would plan breaks around busy time, hire more team members to accommodate the ever growing number of customers, etc. The day before Lollapalooza last year, I came to the dispensary at 4pm and although I was expecting it to take some time, there were again only 2 people working!!!!! The line was all the way to the door! The dispensary should have been fully staffed before Chicago's biggest music festival of the year. This is unacceptable and truly not the way to run a business. I really hope to see some changes at this dispensary or I will take my business elsewhere.

We're wonderfully elevated at the airport right now; exactly what we asked for. Thanks, Atom!

Rude and unhelpful upper level management. Their 1% rewards program is garbage.spend $1 get 1 point. 40 points =$1 After admitting to my $80+ in points "disappearing due to a glitch and we are working on it", nothing has been done. It's been months and I received a $10 off coupon "for my trouble" which is not applicable to any other sales or and is not even close to value of $80 in rewards points. 2 months later and after 3 separate purchases which should have generated new rewards points, and my balance still shows "0" LOL So you're either not taking your customers nor your record keeping seriously - which is bad - or your system and workforce can't handle/recover from even the slightest glitch in the system- which is also bad. What's next?

Had a supposed special going on 14 grams of flower for $1 ended up being a glitch hyped for nothing .

Worst experience I’ve had at any dispo. Will never go back. Waited 20 minutes just to be told I was in the wrong line. Was offered no help just made to feel like an idiot. Never again.

the place was great but parking was hard.

Friendly and helpful my first time in. But once I got to where I was going I was given wrong items that I hadn’t caught when I was being wrung up. Two of the flower I ordered and no preroll

Amazing staff. Very jovial and fun. Professional and knowledgeable

The staff is very nice, the line can get crazy but it's totally worth it, more if you are visiting downtown or going to a game in wrigleyville.

My wife and I had the VERY best experience at the Chicago - River North store! Aria, TJ and Isa were beyond helpful! My wife has a medical license in Pennsylvania and dispensaries here are good but the customer service provided by these three outstanding representatives of Sunnyside was beyond expectations. Sunnyside is lucky to have them on the team!! Their product knowledge allowed us to make a very informed decision about what will help her chronic spine pain. Trust me, if you ever want to get a serious education about the benefits of a specific strains they know their stuff. Just for the record.....Jack Herer has been a God send for my wife and helps "take the edge off" during breakthrough pain situations. Great folks!!!!

Alot of the disposables and carts start to malfunction before being entirely finished. Have reached out to customer service about 2 incidents before and never hear back

Nowhere, including NYC, have I ever seen staff with guns. While I understand this is a cash business, it’s extremely unnerving.

I like the ease of the store. Got in line, talked to a salesperson and got want I wanted. I like the the products were on a iPad and they explained everything thoroughly

My order was marked as picked up when I never received it. You advertise as closing at 9 on Sunday’s when I ordered and came at 8:30 and you were closed.

Great prices & better service!

I’ve shopped here quite a few times and have always found it to be a really pleasant shopping experience. On this last visit, Anthony G really stepped it up. He had some great recommendations and even gave my boyfriend and I journals to help keep track of how we like different strains. Will definitely keep coming back and hopefully run into Anthony again!

If you're visiting Downtown Chicago, this is the dispensary for you. Great selection, beautiful store and helpful staff. I recommend ordering ahead on Leafly to skip the line, which can get pretty long.

Fantastic dispensary in River North. I've been driving up to Lincoln Park and because I was happy with my dispensary and wasn't looking for a change. On a whim I looked for something close and I found Sunnyside! If you're new to cannabis - or just want to talk to someone with expert knowledge - look for Ernest. He knows his stuff and is super kind. Also, Sofia at the register was so friendly and helpful. Highly recommend for those looking to enjoy the wonderful gift that this plant produces.

I ordered an ounce of wedding cake online, headed to dispensary, took about 30 minutes, when I got there after paying for parking they tried to switch my product to Rocket fuel. Last week I ordered an ounce of wedding cake and didn't show up in their system. No loyalty points! Will not order from this dispensary again. Heading to ascend river north location to pick up my wedding cake!

The customer associate Winona gave excellent customer service!