Sunnyside Cannabis Dispensary - River North

Man these people that work here, well most of em anyway. Are really helpful and help you find exactly what your looking for from edibles to the specific terps you are looking for. Always offering the new product. It's Christmas Eve and I got a 28.3 of some devil's gold 27% for 135 from their new brand loudr! Because my girl Trina that was working tonight said I'd like it. Have to say especially for the price point. Absolute great terps I rolled a .7 and got ripped hard to focus while I'm writing this lol. Good bud consistency dense sticky and smokes nice and slow white ash. Definitely be picking it up again!

My wife and I are visiting from out of state and decided to check out some of the dispensaries located in downtown Chicago. Sunnyside's River North location was our first stop but upon arriving I realized I had left my ID at the hotel fifteen minutes away. I asked one of the gentlemen - I use this term lightly at best - if I could have a seat on the couch located in the lobby while my wife went in to shop. "No" he replied with no explanation or even a hint of courtesy. Question: why is there a couch in the lobby of the dispensary if you don't allow anyone to sit there especially since my wife was a customer. Here's a small piece of advice for Sunnyside. There is an abundance of dispensaries in the same neighborhood they occupy and one can only imagine that plenty more are coming. Offering exemplary customer service could differentiate you from the growing competition but not if you employ unprofessional people who go out of their way to be rude to prospective customers. At the very least, he could of explained his rationale for not letting me sit in the lobby while my wife shopped. Needless to say, we will never return to this Sunnyside or any other in the city. Don't waste your time with Sunnyside. Take a walk to Verilife at 60 W. Superior St., a few blocks away. Their customer service is top notch and they were perfectly fine with me waiting in their lobby while my wife spent money there.

No complaints; very speedy service. Would love if they could get some of Grassroots' "Ray Charles" in stock!

NOT ENOUGH STAFF/LONG LINES I have been coming to this dispensary since 2021 when customers first had to queue up at the Hubbard Inn. Starting a little over a year ago, I have noticed that on MOST occasions, the line to purchase is ridiculously long with usually only two people working the counter. When I walked in on Sunday (May 26) at approximately 6pm, the line was back to the refrigerated beverages, there were 2 people working behind the counter and one handling walk ins, but there were no walk ins. I commented about this to security and was told it is ALWAYS like this. So my question is, if it is always like this, WHY are there not more people working behind the counter?? If this is a high rush time, I would expect the business to have staff to accommodate. I spoke to Nick, the manager on duty and he said he has to give breaks and that this is why there is only two at the counter... and that there are more people working. WHERE????? Obviously not at the counter. Also, during the time I was there, while the line was still long, he pulled one of the people behind the counter to text someone. BAD CALL! Get the line done first. Also, if your staff is saying it is always BUSY at this time, Sunday (6-8pm) I would expect that management would plan breaks around busy time, hire more team members to accommodate the ever growing number of customers, etc. The day before Lollapalooza last year, I came to the dispensary at 4pm and although I was expecting it to take some time, there were again only 2 people working!!!!! The line was all the way to the door! The dispensary should have been fully staffed before Chicago's biggest music festival of the year. This is unacceptable and truly not the way to run a business. I really hope to see some changes at this dispensary or I will take my business elsewhere.