I went in specifically for the bloom pax buy two, get one for $1 deal. I contacted Synergy before arrival to make sure there was still stock available. They assured me there was. When I arrived, I was told the only cartridge eligible for the $1 deal was a sativa. I asked if there were any other options, and was told it was that or nothing as far as the promotion went. This was disappointing, especially because I made sure ahead of time that there was still a variety in stock. I ended up just buying one cartridge, because I cannot use sativa strains due to anxiety.
Then I asked about prerolls, specifically the Cru minis that are on the website menu. They told me they were out, so I asked for an indica preroll and believed the bud tender when he told me it was an indica. When I got home I researched the strain, and it is actually a hybrid containing sativa. Right off the bat, I can't trust the employees to know what they're talking about. On top of that, I felt rushed by the employee helping me.
I also looked up the online menu when I left, and the bloom pax cartridges showed up with 3 different options for the $1 deal. The mini prerolls showed up on the menu too. The online menu is not accurate, so what's the point of trying to come back and order ahead so I can be sure I get what I want if I now know the online menu is not updated in a timely manner to reflect what's actually available?
I wanted to give Synergy a try, but this was extremely disappointing. I understand that with promotions, stock might run out, but all the information I got from employees and the website led me to believe there were options for me. Being sold a preroll that isn't the strain I asked for, and in fact is a strain I told the employee I could not have, just gives me zero confidence in this place.
On the good side, check-in was easy, and the front desk employee was very friendly. The place is clean and obviously trying for a more hipster vibe. I'm not planning on returning after this disaster though. I'd rather drive out to Shasta Lake and visit Leave It To Nature - they have savings for medical patients and their employees are all friendly and knowledgeable. I can trust Leave It To Nature to not sell me something I specifically tell them I can't consume.
Dispensary said:Hello Thankful, We are sorry that your experience with us was less than satisfactory. We would like an opportunity to earn your business back, and make your next experience with us more enjoyable. Please feel free to reach out to management so we can find a positive solution for you. If you could contact us at: email@example.com. Thank you and have a great day.