I was throughly impressed by this establishment when I picked up my order, had every intention of returning. There was a mistake, no biggie, and they asked me to go back in line to fix it. I was happy to do so, the website was not up to speed so I had to call for assistance. When I say I have never dealt with such RUDE and UNPROFESSIONAL employees, that is an understatement. Usually I do not get as worked up. The woman on the phone, WHO I FOUND OUT WAS THE MANAGER, said she didn’t see I ever made an order as I held it in my hand and COMPLETELY TALKED OVER ME FOR ABOUT 2 MINS STRAIGHT, laughing the whole time with her coworker. She told me to enter a fake name and phone number with my medical card number to make a purchase, which makes absolutely NO SENSE IN THE MEDICAL FIELD OR IN SOMEONES RIGHT MIND. I said “put a fake name with my medical card info?” And she said, and I QUOTE, “You could put down Bozo for all I care haha.” I WAS APPALLED. I immediately asked for someone else, so the manager transferred me to a boy that I could tell was younger than me. I explained to him VERY CALMY what was going on. He asked for my name and I said when the other woman typed in my name, she didn’t see anything. SO HE PROCEEDS TO SAY “ma’am if you refuse to give me your name then I can’t help you.” ????? That’s when I finally said I DONT UNDERSTAND WHY YOU ARE ALL BEING SO RUDE TO ME. Finally, he took down that all I wanted to do was purchase two more eighths and the website was not letting me at the time.
I have never felt so anxious, misunderstood, confused, and frankly upset at a dispensary. EVERY dispensary I have ever been to have treated me with the utmost respect, they care about you and remember your name. I was thrilled to be finding this dispensary with amazing prices, but now I will never be back. I truly was on the verge of tears after that phone call and today, a day later, I’m still shocked at how unprofessional and unpleasant my experience was at Temescal - Hudson. Please save your money and time, do not go here. Staff is completely unqualified and unprofessional.