I used to go here regularly for all my wax. I use the cheaper stuff, and their 8 for $99 bear packs were great. I stopped going here because the quality of their online ordering is terrible, and the answers for it are worse. Their store is small, low ceilings, etc., six feet and masks just aren't enough for me to sit and wait in that room. And you can't order anything for curbside accurately. The store I switched to, you add exact product to your cart, and get an exact price for checkout. Walk in, pick it up. Simple. At Terrapin you can't do anything like it, if you call and ask, why can't I build a bear-pack? They'll just say, yeah the online sucks, just come in. Yes, it does suck, and so does your answer, and that's why I move the $3-400 a month I used to spend there on down the road. It's 2020, we're in a pandemic, figure your online service out. Other than that, never had bad service, or anything inside the store, really liked their deals. but their refusal to step into the current times cost me as a customer for sure.