I get the "BEST" customer service when I shop here. I've ordered online a few times and my order has always been filled perfectly and waiting for me when I get there! I was a loyal customer of a competitor, now I'm a loyal customer to The Bake Shop. Good customer service is hard to find lately, trust me, I know all too well..I've worked customer service for 20+ years..it's really not that hard being nice/polite to others, but it takes genuine people to do it because they want to. Thank you for being freaking awesome!!