Great location and great place
Ratings and reviews of The Herbal Connection
(28 ratings / 781 reviews)
4.8
Quality
4.7
Service
4.7
Atmosphere
Reviews 265-288 of 781
Was not happy with the service today I clearly said a strain of flower I wanted and got the exact opposite. As an indica only smoker no crosses I didn’t like the strain I received. I easily spent 60 dollars and wasn’t happy when I left. Usually this place is really good :/
Dispensary response:
Hello 420liightitup! We're so sorry that you had bad shopping experience. We would like the opportunity to make this right for you. Please come in when you have time and ask for a Manager. We appreciate your feedback and value your business.
October 11, 2020
I dont normally stop here but it was on my way. While their prices and selection were good, the budtender was rude, walked off when he was helping us and then wgen he was showing us flowe he shook the jar. When i commented that you shouldn't shak the flower like that his answer was, we do that for the smell. No it knocks the tricones off, and good flower smells as soon as you open the jar. I will go out of my way and shop at my usual place.
They have always honored my olcc cannabis workers permit for a %15 discount now they wont honor the discount unless im currently employed. Witch i was until recently so i was pretty bummed considering this WAS the only dispensary i would go to plus the budtender with two-tone hair was not friendly at all and she was quite short with me witch was not appreciated. It saddens me to say you have lost a loyal costumer. Maybe i will return when i am employed in the cannabis industry. I honestly need the discount more while I'm unemployed compared to when I was employed.
Dispensary response:
Hello tonyg1267. We apologize for our miscommunication during your last experience in our shop. We are always happy to honor your Industry discount no matter what and would just need to see your permit anytime you ask for the discount. Please feel free to come back and ask for a Manger. We want to take care of this for you. We truly value your business and loyalty to THC.
July 10, 2020
Best dispensary in town! Best prices, large selection and super friendly budtenders! I love herbal :)
I was sick of going to Nectar by my house, the herb quality seems to be pretty sub par for the price and I always feel rushed. Tonight I tried your dispensary and had a really stellar experience!! The guy that helped me was knowledgeable and took the time to listen to me. I didn’t feel rushed Or lied to and he showed me a bunch of strains until I found one I really liked. Didn’t catch his name but he was wearing a euphoria lanyard. I will be back for sure. Cannot tell you enough how much I appreciated the quality of the herb and helpful service. A++
GREAT SERVICE!!! Huge selection and very busy when we went in but the service was fast and great!!! Will be back soon!!
Top five dispensary in Eugene easily. Easily the best variety and prices in town with all the quality.
Super friendly, great quality and pricing. Really is a hidden gem!
Awesome staff and product!!! Great place. I went to another dispensary once and regretted it.
Dispensary response:
Aw shucks. You flatter us! Thank you for your loyalty and kind words!
May 5, 2020
Whether it's empty or jam packed, you always get the same dedicated attention.
Amanda is always very helpful and has an awesome personality 😊 The whole team rocks at this shop. I appreciate you guys❤️
I ordered on leafly. Waited forever. Told them I was waiting, but they didn’t even bother bringing my order out when it was done. Then they charged me more than the website, which I had gotten enough cash to cover. The girl who helped me was rude and unhelpful. I will never go back here for weed that is half decent.
Dispensary response:
Thank you so much for letting us know about your experience! We are very sorry that your pickup didn't go smoothly. A few months ago it seemed unthinkable that the State would ever allow curbside pickup for cannabis products, and today curbside is quickly becoming many of our customers' favorite way to shop. Those first few weeks of curbside were rough for everyone involved. We are very sorry that your order fell through the cracks. We have refined our process a lot in the last month and would love an opportunity to show you how much we've improved since then.
May 5, 2020
It affordability! The knowledge people and friendly staff. Muy Bueno!!!!!
awesome
They were confused about curbside pickup, tried to make me go in to use card reader, fix this! I had cash, but should be able to use card...
Dispensary response:
Thank you so much for bearing with us! We are now able to accept card payment for curbside pickups. We apologize for the inconvenience and hope to see you again soon!
May 5, 2020
love
I love that every time I go in there, there is always someone greeting you with a friendly smile! I also wanna shout out to Amanda for always be so awesome and nice!
Best location in all of Eugene, and I used to work for 2 other dispensaries on River Road. Staff is always friendly and usually very knowledgeable. This shop carries all the best farms for flower. White label selection is the best in town here obviously. You won’t find another shop with their quality and fair pricing. I’d recommend this shop to anyone and everyone. I have been shopping here for over 3 years now.
Just tried the online order system. It was fast and easy. I will be doing it again.
The people are cool and the selection is great
I love this place the people really care about you and want to find what you really want 2 thumbs up
Dispensary response:
Thank you so much for the wonderful review! We appreciate the feedback and work hard to know our customers!!!
April 5, 2019
Bud tender just picked up handful of bud puts into this bowl they have I got an ounce it was a very disappointing ounce won’t be back just for that if he would have taken a little more time with the buds I would have been happier it wasn’t even their low shelf product it was their most expensive product some people do care what they get!
Dispensary response:
Hey Stickytrees! We apologize for what happened during your transaction. We always want you to get quality service and product anytime that you shop with us. Please ask for a Manager during your next visit so we can make it right for you. We appreciate your business.
October 11, 2020
Never let down here. ✌🏻🔥😎