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Logo for The Herbal Connection
DISPENSARY
MEDICAL & RECREATIONAL

The Herbal Connection

Leafly List Winner
Leafly Lists recognize and celebrate the best retailers serving top-quality cannabis with exceptional customer service in their community. Look for the iconic green ribbon throughout our platform that designates them as a Leafly List winner! Learn more.
Eugene, OR
4.7(809)
2058.2 miles away
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Ratings and reviews of The Herbal Connection

4.7
(28 ratings / 781 reviews)
4.8
Quality
4.7
Service
4.7
Atmosphere
write a review
Reviews 193-216 of 781
November 14, 2021
G........1
Verified Shopper

Always nice and courteous

2 people found this helpful
Dispensary response:
Thank you so much, Gayle!
November 15, 2021
November 26, 2022
d........2

I've been a customer of THC for years and have always had great service. A snafu happened on an order I placed today and was dealt with very easily and kindly by management. Kudos to the staff and of course, I'll be back! Debbie A.

1 person found this helpful
July 20, 2022
l........g

I ordered pickup and it was super easy. Just call when you're in the parking lot and they come out and meet you. Thank you, Herbal Connection for always making it a easy and splendid trip 💚

2 people found this helpful
Dispensary response:
You are SO welcome! Glad we could help brighten your day!
August 11, 2022
April 23, 2022
c........3
Verified Shopper

I love this shop. The employees are always friendly and so helpful. I dont shop anywhere else.

May 14, 2022
t........r
Verified Shopper

Friendly employees and great deals!!!

Dispensary response:
Thank you! We appreciate your feedback so much!!
May 14, 2022
May 3, 2023
p........f

I love that they have affordable options!!

Dispensary response:
We love having daily deals for you all!
June 5, 2023
March 14, 2022
b........w
Verified Shopper

Small space for the sales area, but none the less a good place with knowledgeable staff.

Dispensary response:
Thank you! Expanding our sales floor is the DREAM!
March 24, 2022
March 31, 2022
k........e

Absolutely love the entire place, and everything about it!

March 28, 2022
W........f
Verified Shopper

Great place with a wide variety, always friendly staff.

February 22, 2022
t........6
Verified Shopper

Delivery service and driver are top notch. Very thoughtful and always happy to help answer any and all questions.

Dispensary response:
Thank you so much Travis! We appreciate your kind words and look forward to getting more orders from you!
February 22, 2022
January 23, 2022
c........x
Verified Shopper

Ordered for pickup, was super easy to pick what I wanted. They built my order fast and were super nice when I came in to pick it up!!

Dispensary response:
We are so happy to hear that you enjoyed your curbside experience!
January 30, 2022
February 10, 2022
Z........9
Verified Shopper

Everyone is super nice and the prices make me happy!

Dispensary response:
Thank you Zevon! We love having our customers leave happy!
February 11, 2022
July 6, 2019
p........t
Verified Shopper

Honestly, I rarely leave negative feedback. So, when I do... I've been to this place a couple times. Never had a problem. I got busy on the 4th and was really happy to see they had what I needed. I'd never used the pickup option before at any dispensary. My husband agreed to pick up the order on his way home from his errands. I know when you buy weed that's 9.60 for an 1/8, that you're gonna get good weed, not great weed AND there's ABSOLUTELY NOTHING wrong with that. Weed with THC between 18 and 20% is my day smoke and to get it at that price, all the better. Add in a holiday discount and you can't go wrong. Right? The 1/8 of PHK from Q Farms. Good high, but it's PHK. My complaint, lots of stems that should've been trimmed. If it were one or two buds that were the issue or the buds were bigger, I'd let it go, but there were actual tiny dried leaves with thin stems attached. Several of the stems on the microbuds were thicker and an inch long. A few microbuds were mostly stem. Often, dispensaries weight over a tenth of a gram or two, to make up for poor trimming or thicker stems in the actual buds themselves. Frankly, Swag I've bought at other places has had few stems. The 1/8 of Cherry Zkittlez from Green Queen Farms was missing it's THC %. Not a biggie, I can look it up. It's a nice strain. Good high. Since I like Cherry pie and Zkittlez, I anticipated the hybrid would be yummy. I was still looking for some loud weed. Something that hit really hard. I saw Wedding Cake grown by Eugreen on the menu. I've had the strain before in the low 20s, but I saw it at 28.79% THC and squealed with delight. I've also smoked strains from Eugreen before and I knew it was gonna be good. It was listed at 9.60 a gram. I decided it was worth it and added a gram. What ended up in the bag? A container labeled as 1 gram of Wedding Cake at 22.32% THC grown by Fox Hollow Flora. Harvest date 4/15/19. Tested by Juniper Analytics 5/14/19. Batch 5283. I asked my husband, if the person told him something had to be substituted or anything like that, but he said no. All the person did was verify the order number and the names of the strains. In other industries, this tactic is called 'Bait and Switch'. Do I think this was their intention? Not sure. I want to chalk it up to stoners or old data, but when you have a pickup option on your menu, accuracy should be important. I know there are all the disclaimers associated with the pickup option, but Dude... All this means is 1.) I won't shop here again. 2.) I won't recommend this shop. 3.) I won't use the pickup option at any dispensary. 4.) I'll only let my husband pick up orders from Target and Petsmart.

3 people found this helpful
January 4, 2022
n........6
Verified Shopper

I love that they go above and beyond. Customer service is great and prices are amazing. Always a good deal!

Dispensary response:
Thank you so much for your kind feedback! We sincerely appreciate it!
January 7, 2022
January 16, 2022
n........n
Verified Shopper

Absolutely wonderful as usual!!! Exceptional staff and choices. Best discounts around.

Dispensary response:
Thank you so much Natalie!
January 22, 2022
April 10, 2021
L........5
Verified Shopper

If you had to pick one place to get just about everything you need that is always stocked up with decent prices and great sales This is the place the freshest slabs in local dabs White Label WLE home base. sourced from great earth conscious fertile farms all over oregon. Terp Flirt Approved ✔️

1 person found this helpful
October 20, 2021
r........t

Ali is so amazing! Had a little issue and a few calls later this girl makes shit happen. Also everyone else is rad af. Budtender to budtender you guys rock

Dispensary response:
Thank you, Rachel! Your feedback means the world to us!
November 6, 2021
June 25, 2022
h........6

im from out of state and didn't know where to begin looking, jack was patient and led me through the different tiers of flower, growers, individual strains, and pricing. i probably asked a hundred questions and he answered each one no problem all smiles

Dispensary response:
Thank you for giving us a try! We value our level of product knowledge that we get to share with our customers.
June 28, 2022
January 15, 2022
b........d

Love this spot! Came in for the first time and was helped by Maddy, she was super sweet and knowledgeable about the different gummies they carry! Such a great selection and deals, definitely will be back soon to try some more!!!

1 person found this helpful
Dispensary response:
Thank you so much for the kind feedback! We look forward to seeing you again soon!
January 22, 2022
October 24, 2020
p........n

This is the only store I go to. in 4 years they have never let me down. Everyone there knows their buds, and are a great help when they were explaining what Honeycomb was. I'm a fan. If you ever feel disappointed in their service ask for Matt. He's happy to help.

January 21, 2021
m........2

Nice clean shop, everyone is very friendly and knowledgeable, huge selection.

April 18, 2020
A........n
Verified Shopper

For about the last year I’ve been here every Saturday for dabs and the service has always been great, but during the COVID crisis, Herbal Connection has gone above and beyond. I’ve switched to doing only curbside ordering, I think I’ve done 4 or 5 now and each time they have been perfect and I haven’t been worried about picking up for the week. Can’t beat the price and the quality, and the budtenders are all awesome. Tip them extra right now, they’re out in this crap every single day to ensure we all get our product! Big thanks to everyone at HC

February 1, 2022
k........k

Excellent staff, high quality products, big selection.

Dispensary response:
We appreciate your feedback, Kyle! Thank you for stopping in!
February 3, 2022
April 19, 2020
J........1
Verified Shopper

This is the ONLY place I get my herb. BEST Customer Service and the Deals are AMAZING!!! LOVE the Employees. Great Job Everyone. Curb side is nostalgic of the good old days ;). Love Ya!!!

1 person found this helpful
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