The Herbery - Chkalov

Hi Davidchaney07, thank you for taking the time to provide this feedback. As I'm sure you know the COVID-19 coronavirus is greatly impacting our great state. As bars and restaurants close, we have seen a HUGE increase in traffic. We've had product selling out left and right, which may not be accurately reflected online due to the sheer rate and volume. That said, regarding the Herbtender - Even though stress is pretty high right now we are committed to share positivity. This sounds like a training opportunity. Do you recall the Herbtender's name or could perhaps provide some more detail via our direct email? theherberynw@gmail.com

Hello thebest420. I have spoken with the employee who assisted you, their manager, and reviewed the order as placed. After full review and consideration, it appears you ordered 3.5 grams of Rude Boi instead of Tres Star.  During pickup your order was read to you for review and you agreed that it was correct. Upon reception of your ordered items you left the property. To be clear, we ask our employees to wear the masks because of the global pandemic that's currently threatening people's lives. We find that the vast majority of our fantastic customers appreciate the consideration for them being alive, even if the safety and sanitation measures are not the most convenient. After leaving the property you discovered that you had received something outside your expectations and called the store. Being our peak hours, all employees were assisting other customers. We're not in support of the idea that when the phone rings an employee who's actively assisting a customer should tell that customer to just wait while they take a phone call. Although the order was verified as being placed for 3.5g Rude Boi, 3.5g Grapefruit, 7g Rude Boi, and 7g GG4. You were offered a discount because, hey, we get it - you thought you had placed an order for one thing, then got an unintended surprise. Even if the order was correctly filled as placed, we want you to be happy. This IS weed after all! You had asked the employee why anyone would order 3.5g and 7g of the same flower. Cooking is one example, people who don't smoke but make edibles often want a specific amount of flower and extra would be a waste of product and money. Ultimately though, it's your body, your choice, and your weed. We don't judge folks for having their own weed preferences. We appreciate the variety. Deciding against the offered discount, it appears you had asked for additional recourse that would violate the law and thus we were unable to comply. If you would find it helpful, I can gladly send you screenshots of your order, the receipt, security cam footage of the order being read to you in review, the LCB laws and regulations regarding retail cannabis sale and distribution, and legal reference for seed-to-sale. Seed-to-sale is a key reason we can't just swap pot products around. WA is quite strict on following the distribution of cannabis until it is purchased. Once purchased we can't "buy it back" to be exchanged for something else. That'd technically be an illegal drug sale because you're not a licensed retail cannabis shop and we're not a 21+ year old customer unregulated by the state. It's also illegal for us to just give you the product. We understand and sympathize with the frustration making a mistake can cause, then you also have to expend extra effort to rectify that mistake. It's why we wanted to give you a discount. We just can't break the law over it. If you would like to speak further on this, please feel free to contact the direct inbox at theherberynw@gmail.com

Hi Chippewapagan, First off, thank you for making a trip to visit The Herbery! Also, thank you for the rating and feedback. We try to maintain a wide variety of stock so we can cover everyone. It's great to know you were able to explore the shop and find the right weed for you! Hope to see you again soon, cheers!

Hello AdventuresofLiz. We are extremely disappointed to read what you are sharing. Building up to 420 we did not instruct any of the stores to "hoard" products and to the best of my knowledge we were not hoarding anything prior to 420. If we had run out of our normal stock and all we had left were our 420 special deals then we should have broken out what you were asking for and provided it to you. Your feedback is shocking for me to hear on a couple of fronts. I wasn't there and I don't know the particulars but this certainly sounds like a poor experience to me too and I am very sorry. We do care about our customer's needs and have always been very sensitive to helping people on an individual basis. We are not just in it for the $$$, if we truly were we would have sold you what we had in back stock, which would have been a little more expensive than on 420. Holding product for a sale is not uncommon in any business but this is not a regular business and we should have sold you the oil you were seeking. I am not sure what can be done to make amends but we would try to make this right for you if you came in and gave us the opportunity to do so. Thank you for your feedback... Jim M Owner

Thanks for the 5 stars, @WeAreTheWildThings! We'll see what we can do about posting current THC/CBD levels to our Leafly menus! Thanks for the feedback - The Herbery

Hi EdibleCrustacean! We are sooooo very happy to hear it!! Thank you very much for the stellar review!! We appreciate you as a customer and hope you have an awesome day!! The Herbery

Hi Ramerritt. We are very sorry to hear that the product didn't work for you. We do care and listen to our customer feedback about products and will drop the ones that we get negative feedback about so thank you very much!! When new products come out we don't always get the opportunity to try them first and count on our established "farms" to be providing great products for us. Vendor Days are opportunities for our Partners to talk about their products but we do not (ever) want them to be pushy towards our customers and apologize if that's what happened. You can be sure that we will share this feedback with our staff and vendor and seriously consider pulling these products. It's our goal to provide products that work for people. Again, we're very sorry you had such a poor experience and thank you for letting us know about it. The Herbery

Thanks for this great review @elkcandy! We are definitely not about upselling, we just want to help you find the perfect strains & products for you! Thanks so much for taking the time to leave a review, and we hope to see you soon!

Hi killahcam7. This is the 1st complaint we have received about "hoarding" CBD RSO and I am personally very disappointed to hear this. I do not know what the particulars were on the day you came in but I can guarantee that none of the stores were told to "hoard" any products. We did have some great sale products which we received in the days leading up to 420, which were kept in the back for 420 sales, but we should have had CBD RSO available for you and everyone else that needed it. I truly appreciate your feedback and it is taken to heart. We care about our customers and customer needs. We are here to provide and serve, apparently we failed on both for you and we sincerely apologize. Jim M Owner

Thanks for the 5 stars, @gistiva!! We love having a big selection from the top growers in the state - it means there's something for every one and every mood! Thanks for shopping with us, and we hope to see you again soon! The Herbery

Hi and thank you very much for your review! We are excited to have 3 locations serving Vancouver and very much appreciate the kind words. Hopefully our friendly and knowledgeable staff will always be a "stand out" and we are getting some killer outdoor bud which we think will be a great value for our customers. We always appreciate feedback so thanks again! Jim Mullen Co-Owner

Hi Miami205fresh, thanks for leaving us your review and feedback. We're happy you enjoy the quality of our products and the atmosphere of our stores. If you have any further feedback about how we can earn 4 or 5 stars instead of 3 for service, please let us know! We're always looking for opportunities to improve. Thank you very much, The Herbery

Hi idahocannabisrefugee! Thank you for the great review!!! We hit all our goals with you and we are sooooo happy to hear it!! Thank you! The Herbery

Thanks for these great comments, @mommatray! We do our best to maintain a wide selection so no matter your budget, we can find something you'll love! Thanks again for taking the time to leave this review, and we hope to see you soon!

AWESOME!!!!! THANK YOU!!!!!!!!! WE APPRECIATE YOU!!!

Hola pafry!! Gracias!! The Herbery