The Lab II

I would not recommend this place to my enemy. I purchased a vape called Runtz the cashier that waited on me could not get it out of their inventory. Said had none in stock the manager and the cashier tried everything they could for me to purchase it. Their policy is try it before you purchase. I purchased 3 that day they had me tried none of them the counter person that waited on me was so wasted she didn't remember to have me try them out which is very unsanitary if your picking one up for someone else. To my surprise as soon as I returned home the 2gram that they couldn't get out of inventory but figured out how was opened and used half was used and the vape did not work. Tried everything so I called them said I had to speak with the manager on Friday when she worked. This was on Christmas eve wendsday Dec 24th. I went back on Dec. 25th Christmas day had to buy another could not help me with the one that didn't work and half used only the manager could I brought it in with me that day. So to my surprise of course the second one I purchased stopped working half way couldn't get that one working no matter what I did. When I returned on a Friday that the manager was in said she could not replace anything she said I had to return the Friday the day after Christmas which we had snowstorm and travel advisory out. I don't live close by I did return the next day to show them with no help. I was a loyal customer of theirs but since I turned to vape instead of flower I would not recommend this place to my enemy. I will never return there all they do is take your money and have the worst customer service I have ever dealt with. Also they took my daughter of all her built up money on what she spent when they changed their system and didn't do anything about it. Don't trust them. They lost me for good. There is a dispensary on every corner don't they realize that....I would go elsewhere where you matter as a customer. And also fix your parking lot don't you realize it's full of deap holes....Ruining your cars carpet with mud...

I normally have a great experience. However, I almost always get a certain type of vape. Because of this I know when one is good or bad. I bought one and tried it; it was a dud and I could tell. The woman would not listen to me!! I explained why and how I knew it was just going to cause me problems. She said it just needed charged. I charged it and within an hour I had to charge it again. When it was not dead I could barely get a hit and it kept clogging. A day later it is so clogged I cannot use it. What I don’t understand is why they even have us try the vape if they refuse to replace one that isn’t working properly. I am now out that money with a shit vape that I can’t even hit. I literally got it yesterday. I am super annoyed as I am a loyal customer who always leaves a good tip. I’m glad that I did not tip them yesterday. This is the second time an employee would not work with me on a bad vape. It truly sucks!! This place really needs to reconsider their policy on having customers try the vape first. If they aren’t going to work with their loyal customers, what’s the point? I hope the employees see this so they know they made mistakes. I have not yet decided if I will return. But both girls need to evaluate their customer service skills.

Unfortunately they are not doing any of their daily deals since updating the system. This is very disappointing since all of us lost our points when the system updated. However, they have pretty much anything for anyone.

Even the management is bad. No longer a good company to work with. They haven’t even updated here on leafly in 5 months so you don’t know what they have or how old it is. A company is only as good as the manager that runs it…..

I travel from B-Lo every other week just for The LabII . Extremely knowledgeable , welcoming , w a great atmosphere , not to mentions the absolute best prices.

I was very disappointed on losing our points we had saved up. They updated their system and they lost our whole account. Very disappointing. They should of at least compensated something for it.

Never has anything website says does. Even when order online get there.. Hard to get money back from them since dont have what paid for and website said was in stock. Kept trying substitute other things even after saying no 5 times. Owner is very very rude on phone or in person. Never again

Nice friendly staff

Didn’t have my first choice, hit back with a recommendation that is gonna be one of my favorites. Thanks guys 😎

I love everything about this place, been going to both dispensaries for Three years now, once a month faithfully. Im so thankful for The Lab and The Lab II. I will never go anywhere else... period!

Nice place. Friendly and helpful. Knowledgeable. It’s all good

Exceptional service from very knowledgeable and friendly employees. I will absolutely be back again. I also joined the rewards program, per the budtender's suggestion. Very happy with my over all experience 5 Stars!

Staff and products both amazing!

The incredible selection coupled with the knowledgeable staff and reasonable prices make this a MUST stop and shop here. You won’t be disappointed.

Awesome place, I'm from Indiana and was very happy with my trip to The Lab 2. Went further into New York and no other places compared with The Lab 2.

This is an extremely sketchy company the two disposables I bought from here and one from the other location were fake. They did not get me high at all and the verification on the boxes took me to fake verification sites. I’m unsure if this is all the products but I bought a 3g cake bar and a fryd screw on cart and they were both fake. This is extremely concerning coming from an actual dispensary. But stay safe yall

I don't understand why when ordering products and they are "sold out" at the lab II location, why can't they get it from the main location, which is 5 minutes up the street to fill the order?

Always a pleasant visit!

Good selection of flower. Sadly the Whole Melt Extracts I purchased are not what I expected. Both the Lemon Barz and Smartiez were absolutely disgusting and actually made me vomit from the taste. So be cautious with these particular products, but definitely stop in if you're in the area.

Always friendly and helpful

It was so easy ordering online. My bag was ready for pickup within a few minutes. I love the paper bag with handles. I bought 3 different strains 3 ozs total. Gorilla Glue #4 Chocolate Chunk Grand Daddy Purple Each of these strains are amazing my bags were filled with fluffy sticky bud. I toked each strain & will be cooking this week with each strain. I am very happy with my purchase.

EXCELLENT shop. Friendly and knowledgable staff. I will be a repeat customer.

I visited recently while on the way to Buffalo, and I can honestly say in all my years of partaking in cannabis, this place is definitely straight up about everything! Dude and the staff were very pleasant and polite. Very knowledgeable about the products. Would highly recommend if you partake and are in the area, stop by and check it out.

Everyone that works here are helpful and always have great customer service!