Stefan, day shift, Dreads- has a serious attitude problem.
He told me, you buy $60 before tax, you get a free gram. Now, that went away. But, when they had it, they ran out of grams, and would give prerolls. Prerolls they give in this case are half grams.
I always got one pre-roll with $60 plus. Stefan, well, he insisted the deal was a gram or TWO prerolls to add up to a gram.
Hmm, I told him, I only get one preroll, not two like he said. He asked who told me that - I said everyone here but you. I said I don't want anyone to get into trouble. He insisted it had to be straightened out and even looked at my visits to see who my last B Tender was. I insisted I didn't want to get anyone into trouble - he insisted it had to be taken care of... okay then.
Next trip, I get another tender, and no surprise, they said only one preroll for over $60.
I said, but wait, Stefan, was all about it was supposed to be two prerolls for a full gram.
They said, no. I said, hey, there is Stefan, let's ask. We went over to ask him, he was behind the counter. I simply started to ask about what he told me the other day about the two prerolls and the full gram, and today they were trying to give me the one.
He literally stopped me, said I was being "argumentative" and went away declaring he was going to lunch. !!!
Yes, he chastised me and left. Wow. Even he didn't want to honor the concept of Customer Service, can the customer be right when the employee shuts him down and turn the customer into the problem???
The manager game me a ton of points after I told my story to her and said I'm done with their dispensary over Stefan's reactions and behavior.
Today, first day in a month or two since last Stefan told me I was argumentative for seeking clarity on the deals they we messing up.
I said, last time, was kinda lousy. Would be nice to get an apology since I didn't nothing wrong. Ohhh, he won't apologize. Why would he, he was disrepected. ??? Seriously. That was he feels. So, as a customer, he doesn't need to apologize for anything, and in fact, doesn't need to respect me - he prefers just to deal with the transaction.
Well Stefan - may you be the reason people see this review and people choose not to go during the day when you are there - or, simply choose another dispensary all together - because Stefan deserves respect, even when he is 100% wrong, and if Oasis loses business due to him - well, that's okay, because he's Stefan the respected Bud Tender.
I used to recommend Oasis to everyone. Not anymore. I still go because the points the manager gave me, plus Joey and Marybell, and well, everyone is very nice - just, Watch out for Stefan - he comes from the school of The Bud Tender is always correct - if he is wrong, refer back to him always being correct - because, the Business is always right, not the customer, for Stefan. He is a piece of work - he will stand up for his wrongness no matter how wrong he is, because, it's not his business, what's he care? Stefan = Customer is wrong, respect him.
Dispensary said:Good afternoon Ripix, first off we'd like to apologize for your experience. We've adjusted our spend $60 deal to a free .6G preroll with purchase, and our spend $100 deal to two (2) free .6G prerolls. We apologize that this was not communicated to you correctly, and will be taking corrective action to remedy this. I'd like to hear more from you about this experience so I can make this right, if you could please reach out to me directly at Samantha@oasiscannabis.com, I'd greatly appreciate the opportunity to take care of you.