The Vault - Lake Stevens

First time I went here, excellent service and great products. Highly recommended

Basically one of the worst experiences I have ever had in a dispensary. First of all it took over three min for someone to even notice I was standing in the middle of the room. There was about 7 individuals on staff and two customers, one being me and the other my ride I came in with. So after the very long wait for someone to notice me, and the employees finishing there personal conversation. I was then almost helped by the first person that started talking to me, the reason I say almost is because I asked the young lady if there was any form of GSC on the shelf that being one of my favorite strains, the young lady said very quickly NO nothing cookies... then said oh I do have some edibles!! I laughed and thought she was being funny. I then realized that the girl literally didn't know what she was talking about and Mabey I would ask someone els. So I did obviously nothing had changed about what I wanted so I asked the next "budtender" the same question he said very quickly the same thing, and then actually offered me edibles again. I told both them I would like to speak to someone that know more about there inventory because right next to us as Iam asking the question is a strain called "pearl scout cookies" so I asked to speak to someone that could actually help me and a very nice young man named kaleb stepped up. I honestly was just about to leave I mean both employees of a place I have never bin tell me the same wronge answer. So kaleb begins to walk over to his point of sale system and says before I answer your question let me just look in the system. Now I didn't think he had different training on looking things up ...I just think the first too people really didn't care to help. So after just a few min kaleb returns with about 4 different companies and different variations of GSC I quickly chose 2 of them and began to feel a little better now that this guy was really interested in what makes me happy and what I wa looking for. Well that quickly ended after I asked kaleb what kinda extracts he had, a young lady actually cut him off in a very rude voice and said what are you giving classes to people now.... I was just so shocked that someone would cut off a employee that was trying to go the extra mile for a new customer. I was soo mad at this point that I loudly said well Iam sorry I didn't mean to take up too much of your time. He tried to ensure me that she was just a employee and had no reason to be upset how long he was taking he apologized several times and I simply asked him not to. I didn't want anyone in that store thinking he did bad job. So after all of that terrible experience the manager had over heard me tell the young lady that was ringing me up that I will never be back, he pulled me to the side and asked what had happened I kindly explained my whole experience. He assured he that it would be different next time that they have new people and that he apologized. I excepted that, being he was the manger. The last thing I said was and I would like to tip but your business pull tips and not one person in here deserves anything but the guy that helped me. Kaleb. So the manger asked who I would like my tip Togo to. I thought for a second and not to be rude I I made a point to say. I would have liked to spend more in this store, I actually came in to spend money not to save it. lol I am on vacation and just wanted a good experience. But didn't get it. So I kindly told the manger I just spent 82 dollars in here and would have love to spend more but was cut short by terrible staff, I handed the manger 100 dollars and very loudly said if you allow this I want only kaleb to have this. I will never be back to the vault and that's upsetting I am from Oregon state and my friend lives just down the road from you guys and talks about you all the time. He will not be returning...Hope this is a helpful review to Better understand how to treat people in the future. Would highly recommend any other dispensary. Sorry kaleb you were Awsome . And the bud was great unfortunately I just don't feel good putting anything but one star.. would be none if possible

Best selection for wax, edibles, and gadgets. Decent pricing, although sometimes hard to see the pricing in store. Website now looking very helpful, just need product pics and better descriptions. Staff is varied - a few experts who really know their craft but also a few tenders who seem hurried or can't answer q's. Happy they run "specials" and stay open late. Highly recommend.

I have been here a few times now and the other day proved this place is amazing! My bud tender Donald was so helpful! The customer service was some of the best I’ve ever had! He actually showed me products in the cases that were absolutely amazing. And I can’t forget about William! His pre-roll suggestion was spot on! He was extremely respectful and his jokes are priceless! For sure will be going back when I need more!

Used to be my favorite shop. but recently the quality has dropped tremendously and i can say ill never be back. They will hire any jo blow off the street and expect them to do a job that requires experience. i usually drop about $400 everytime i stop in. There was a girl that worked there, she had long dark hair nd tattoos, i believe her name was Noe, she was by far one of the best budtenders ive ever worked with. Jessica and Trevor are my favorites as well but i never see them anymore. everytime i stop in now, it feels like there is tension in the air and everyone seems grumpy. sucks that this place took such a drop in quality. Guess i need to find a new shop.

Make sure that you check to see if your product has been tampered with before purchasing. I got home and the seal on the jar was broken. Took it back and they refused to exchange it. Lousy customer service. One star for that.

I've been a loyal customer for two years.I've put up with years of terrible service, lackluster employees who have no knowledge of anything they are selling, late openings, and never getting prompt service, even when there are six or seven employees in the store. I'm finally driven to writing a bad review after about the 35th time walking in knowing exactly what i want, seeing three employees merely talking to each other or the three assisting customers, only to once again have the employees take a person who walked in after me, as i stand there looking at employees,very obviously ready for assistance, and have the nerve to tell me they'll be with me in just a minute. These guys are uneducated, unprofessional,have the worst customer service I've seen in years, and the quality of their product is lackluster to medium good at best. I would recommend anyone find another dispensary.

Dreadful service costs money

You have to come in with a plan because most of the budtenders don’t know what to recommend. If I ask that I want a body high I don’t necessarily have to tell you that I want indica. I know it’s indica I just want your recommendation of the best strain of what I need to feel. Tend to my needs. When it comes to weed the budtender should be able to pick what’s best for the client needs. Overall, they have a great variety and you can get discounts.

Stopped in on 420 to see what the deals we're. despite being swamped the bud tenders took the time to answer my questions and show me different opinions. 10/10 can't wait to stop by again.

This place is awesome! Staff is very friendly and helpful. I always walk out satisfied and with a great product in my price range.

The location is decent. Selection even better. Everyone is fairly friendly and helpful.

Excellent service! And the staff were honest and knowledgeable. Sure there were a few hiccups, like staff unsure about strains, but still they tried very hard to ensure that I got what I was looking for. I was pleased and I found the perfect strain! One thing that would help with rush hour is a dedicated I’d checker at the door...

I've been going to this dispensary since it was medical, it was my first dispensary I've been to and that was over nearly 5 years ago! The employees here are knowledgeable and friendly, I would drop names of the coolest guys and gals but they're all great :D The selection(varieties of strains and companies)/quality and pricing are far superior than Seattle shops and so many other dispensaries around. The amount of flower and oil selection are high and both affordable and rewarding! Bless your families! Lake Stevens class of 2011 Stay high homies🤙🏼

Good quality. The Dama joints are dank and cheap too. Never had a problem and i go to this place all the time.

exceptional quality

Has a decent selection of product. Customer service is a hit or miss but overall I have been pleased.

This, by far, is the best place to come for your products. The staff is awesome. They know their stuff. I drive 15 miles out of my way to come here because of the service.

So I used to regular here, It was fantastic. But recently the customer service quality has plummeted. Just the other day I went in and asked about a sativa joint that was in the case that happened to be my favorite strain and the employee said "we are out but there's some in the back" so I asked if she would get me one and her answer was a flat "no". I asked why and she said that they were too short staffed for her to go get it. I asked if I could have the one in the case then to which she replied "no, because there's some in the back".....ok then. There was several other people on staff and they were not very busy, everyone was either being helped or just chatting. This is not the first case of horrible customer service from them recently but it's enough to make me write a bad review. I was super excited to find a pre roll on my favorite strain and that just sucked.

Love it here awesome and always good selection. The bud tenders are super nice and always helpful. 5 stars.

Not great customer service!!

love this place! everyone is super friendly and they have a great selection

Great place with top shelf quality , "highly" recommended always a fast process and greeted with respect every time 👌

The manager was extremely helpful. It was my first time I was buying a product and he helped me navigate my way to a solution for some anxiety. His knowledge and experience was very reassuring when it came down to picking a product, his recommendation was gold. Great place!