The Vault - Lake Stevens

A gal with a similar name to me, maybe it was the same spelling or slightly different. was very helpful and knowledgeable. She tried to find the same strain I was used to, but ultimately I went with her dragon balm recommendation to alleviate the pain in my feet and back after a car accident. Sept. 13th, 2024

Online order, they claim its ready, and i get there and they say its out of stock. Why not cancel the order? why tell me its ready? Wasted my time, and didnt even try to make up for it, just said "oh well". I have been going there for a few years now, and the service has gotten worse and worse as time goes on. Sad to see it.

Really rude staff tonight. Probably won't be back, there's way too many weed stores to put up with such.

I've done 5 online orders and each time I received the correct price/sales price and the order was perfectly prepared. Knocking off one star because the jars are always sticky with fingerprints and I'm not cool with that during covid times. Clean those jars and it would be perfect.

Used to enjoy shopping here, not any more. They no longer honor the 20% online discount and gave no notice to customers. They are incredibly rude and are frequently understaffed when I shop there. It often takes me 10 minutes to get assistance, where another store in the same area helps immediately. They also apparently clear online pickup orders at midnight (this is not mentioned anywhere), while other shops will hold for 24-48 hours. There are way better options out there that have the same selection with better service, we won't be returning.

LAME! 20% off curbside pick up ends at 7PM and you have to pay full price inside.. If y’all aren’t going to honor the discount all day let us know at least? Wow!

Today was the first time I ordered online and went in for pickup. It was effortless. I was able to select from the inventory online, it was immediately available, and I was notified it was ready for pickup.

The store is beautiful, in a great location with a cute CBD shop next door. They also have good selection of growers. Cons are it’s over priced compared to nearby stores. That’s the catch, there isn’t very many nearby stores. Small competition means higher prices. Although they don’t have the best marketing strategies, in comparison to their competitors. I walked in, while looking around I inquired about if their was an special deals. In a sad response the budtender said , “Unfortunately no, we are slow.” Where as down the road, another store was offering 15% off if you shopped before 10am deal. All in all the shop looked great, and the prices make sense for the location. The morale of the workers could be higher, to make the experience feel a little more luxurious and worth spending the money. I used to make this my first choice, lately i’ve been wanting to stop going here altogether.

Tyrant knee benders with inconsistant pricing and policies. I have gotten better products for less money and 0 hassle from nearly every dispensary I have gone to. Every bud tender seems to have a different understanding of what sales and discounts they honor. Very weak management. Many of the employees seemed fine. If you like over priced grams and ever shifting practices than this place might be fore you.

This place used to be good. The only dispensary that no longer has deals for online orders. And the quality has not been great. And they no longer carry the strains I prefer.

Disliking this store more and more. I keep giving them more chances to get their stuff together, especially as they are the only dispensary in Lake Stevens, but I’ve had too many issues at this point. I’ll be taking my business elsewhere. They constantly change their policies with no notice to customers l, such as those involving their discounts and curbside pick-up, their phone is often off the hook or busy making the curbside feature completely useless, their in-store product doesn’t match the Leafly menu, and their customer service is just generally, hugely inconsistent in numerous areas. I’d recommend trying another dispensary that still appreciates their customers.

I was a frequently loyal customer, but as of today I will not be spending anymore money at this establishment. The owner obviously doesn’t care about their customers and the staff refused my request to speak to someone about it or to get an email address to send my complaints to. I highly recommend taking your business to another cannabis store. Lack of class, communication and resolve. An embarrassment to the Lake Stevens community.

This is based on many visits over years as its the closest place to me. I recommend going elsewhere if its convenient. I have had too many experiences with employees or customers not wearing masks, aggressive and occasionally rude alpha male burnt out employees, inaccurate Leafly website menu, poor communication of policies, regular discounts changing without notice or it being reflected in on the website and overall wanting a business where I feel welcome and wants my business.

Wow, came here to vent about this place and I can see that I'm not the only that's had it with this establishment. Service sucks and now I get to pay full price for bad curbside service. I don't think so. I'll be taking my money elsewhere as well.

The Vault is great and I'm a big fan of their pickup system, but some of their oil products are really hit or miss. Beware buying the Dose brand "tanker" refills, which are apparently not covered by The Vault's return policy. We bought 3 of them and none worked, which was a huge waste of nearly $100. It would have been nice to know beforehand that the return policy doesn't apply to these products.

menu doesn't represent all products in store. 20% discount no longer available for online orders. once things are fixed and advertisement is correct then I might shop here again. thank you.

First time at this shop and I am super impressed! Great products at a great price! Nice friendly staff! What more could you ask for? I highly recommend this shop!

wax Wednesday Rocks!! staff were awesome helpful and friendly, will shop here again when I come back to town, XOXO!!

I really like this dispensary A LOT!!! The prices are comparable. I really like the staff, they are very kind. (shout out to Melody) I also love, love, love the very wide variety of concentrates. This is a FABULOUS DISPENSARY! LOVE IT 😊 Peace and Love

prices are too high

I bought a gram today of Royal Tree Gardens Sunshine Lime. I was extremely impressed with this bud! The flavor on the exhale is amazing! I called the store to complement, and I was helped by Nick. He was so friendly and extremely helpful. I am definitely coming back to buy more of this stuff.

Friendly, approachable budtenders that can tell you about anything in the store- they make sure that you find what you’re looking for, or as close as they can get to it!

Trash. I've had multiple issues when it comes to their pricing, especially for medical patients wit recognition cards. Even though they're not a recognized store, I've had bud tenders give me different prices on multiple occasions. Sometimes I get no sales tax from a bud tender with my card. Sometimes I don't. Today, a bud tender decided not to tell me a certain amount of a product wasn't available. Instead charged me regular price on two eighths. I told em fix it but of course instead of satisfying the customer they had to argue the issue. I've been to many places and this ain't ever happened so don't bother. This place bogus as fuck. The only bud tender in there that's koo is the black dude. Appreciate the business tho. Get y'all shit together.

I have always loved this place. Been a few times I went else where because of a few different budtenders attitudes towards me. Luckily I found a few that I felt didn't judge me all. Never felt like I was judged by Nike or Lucas from the first time meeting them as my budtenders. These 2 awesome guys were the first ones to act like they remembered who I was and what I always get. Just after them helping me a few times. They even got into a conversation with me too! (However a couple others have recently been remembering me and bs'ing with me too now!) Thanks Nike and Lucas for keeping my faith in The Vault!