The Botanist - Buffalo

Very secure location with a very spa like feel to it. Everyone is very warm and welcoming. When I had to speak with the pharmacist on my first visita there was a little hiccup that was solved in minutes. I personally go to DENT neurological and their recommendations are expected to be followed very specifically. I wanted to try the tincture option because it was more cost effective. When my script was looked up and it specified I had to use the capsules or vape the pharmacist was on the phone with DENT and got the tincture option cleared in minutes. Great service, a welcoming and comfortable environment that you can feel safe with no judgment.

Convenient downtown location with fast and super friendly staffing. I never feel afraid to ask questions about the different products and get honest feedback and recommendations. Much appreciated

Always courteous staff, almost always in and out in under 5 minutes. Veteran/ first responder friendly, never feel judged. First time using leaffly to order, thanks for the discount!

Superb job all around.

Friendly staff

Awesome!!!

everything was great!

I liked everything.

Very pleasant staff and check out is a breeze. Very pleased and I would highly recommend!

Wonderful place and staff!

First, the pharmacist was outstanding on my first visit. My feeling is that this company is truly looking for the best interests of their patients, and this has continually reinforced each time I have visited, at this point I have recommended both the this pharmacy and my provider to many others with legitimate medical conditions. one of the things I really wanted to share was a comment made by a customer at my place of employment, who said " we didn't know what to expect, but they were wonderful, and explained everything to us we needed to know. this was a very straight laced couple, who were try Rx Cannabis out of desperation. my wife is now a client too, and is equally impressed. As a veteran, the discount is nappreciated too. Highly Recommend this firm!!

I like the location because it's close for me and no problems getting what I need . I went in Today and was asked if I was a Veteran , yes , offered me a Thank You Token for my service . Awesome Idea , Thanks . Bruce Mc .

I am a MMJ patient in Buffalo and I do not plan on going anywhere else. Dan, the pharmacist, was wonderful my first time there. I had used a fair bit of marijuana previous to becoming an MMJ patient, and still, Dan sat me down and explained everything to me down to how it might interact, both positively and negatively, with the medications I take every day. The staff is wonderful and they truly make me feel special and like part of the family every time I walk through the door. The team here has helped me through my worst to get back to my best. They are all about one thing at the Botanist: Compassionate Care.

Great place

Went to the Botanist for the first time yesterday. It was a great experience unlike another place I went , they were warm and inviting. They were educated about cannabis and gave me choices about my pain medication. The place was warm and decorated very well, not the sterile environment that I have been to in the past. I will return thank you

This place is by far the worst place in buffalo customer service wise was there a couple of weeks ago and the guy blond short hair sold me a cart that did not work with my battery etain carts work with etain batteries not my pharmacannis battery knowing this he still sold me the cartridge.It was sold to me on a Friday and had to wait all the way till Monday to bring it back and when I did they accused me of trying to just return it used and stated that they could not refund the burn out atomizer cart with still had all of the product within.On top of that they tried to sell me another cart seems more like a drug dealer then a licensed dispensary for cannabis.Now I'm out 75 dollars still have this broken cart and will never return to that place. There staff are laughable at best being more pothead then pharmacist and the customer service is worse they dont even sell there own products so they will send u to etain if u have any issues and not refund your money.May I mention the etain dispensary is halfway across New York what a joke for the struggling NY canna patient.

Very pleasant experience. Everyone I encountered was kind and patient. Atmosphere was inviting, parking was simple. Pricing was fair, given the state of the state's program. I'll be back.

1st time to a medical mj store. I chose the Botanist on Seneca St in Buffalo. I suffer from chronic pain and multiple sensory sensitivities with sound being the worst. When I got to the pharmacist, Dan.. he was so quick to act, taking me to a private room for the consult. He was also very informative. Given the 10 minute average time a patient is allotted with a medical professional these days, it was so refreshing and comforting to not be rushed. Dan was also kind enough to lead me out another way, saving me as much exposure as he could. He told me too, that security would be made aware of my situation and they would seek to accommodate me anyway they could. And what’s nice too is this new business is going to have a section for consults and a section just for refills. It seems they’ve put a lot of thought into the customer experience...AWESOME!! I thank you for it!

Really beautiful dispensary inside and everyone there is super friendly. I walked in having no idea what I was doing, but they welcomed me and took their time answering all of my questions. They talked me through the various products available, what would work best for my conditions, and what to expect. I will definitely be coming back again soon!

this was my gf's and my 1st visit to a dispensary. i cant say anything about the quality of the products yet because she just started last night. but going to the botanist was a very pleasant and non stressful event for her. we met with brian, who was very professional and informative. im the caregiver for my gf and ill definitely be returning here when she cant make the trip. all in all it was a smooth process for her 1st visit.

Security was polite and informational. Rebecca was kind and provided great customer service. The pharmacist, Dan, was very patient with all my questions and answered them all kindly. Very informational staff. The prices were higher, but anyone with a half a brain knows wholesaling for someone else will be now expensive. So i'm excited to see the new products and prices in January or February when they get their new machine. Everyone's first visit to any office takes more time then the following appointments, idk why everyone is so surprised. Can't beat the location!

I have been to all 3 dispensaries in the area & this one is way more expensive than the other two. Not only were the products I purchased expensive, but they tasted HORRIBLE. The mouth spray is awful & the powder doesn’t dissolve in any liquid I’ve tried except hot coffee. The atmosphere was very nice, but I found the pharmacist to be pushy, prices are too expensive & products taste bad. Keep in mind you are out of luck if you don’t like something you buy from any of the dispensaries. There is a no return policy at all of them. For the cost of the products you’d better be sure you will like them. The other two dispensaries have better prices & much more palatable products.

Very professional, knowledgeable, friendly, helpful.need I say more!?

50 minutes into the process, one of the first 10 in line, and still no product. Plus the price list looks outrageous