love this place, great products and deals, especially for Vets. Delivery service was great. would reccommend.
Dispensary response:
Kushhaze2 thanks so much for the kind review, we are glad you had a good experience!
January 5, 2021
Ratings and reviews of The Living Room
(3 ratings / 157 reviews)
4.4
Quality
4.3
Service
4.4
Atmosphere
Reviews 73-96 of 157
The people are very friendly and kind. Unfortunately it seems a bit disorganized. Orders ready in min, but waiting to get it to your car you'll wait 15min to an hour. They are busy, they do need to label every order and check it so I do take that into account. The price are great hence they stay busy and you'll have a bit of a wait. Is it worth checking out? 100% absolutely.
Dispensary response:
Yuliyagooliah thanks so much for the feedback! We've made some changes for a smoother check in process, helping to allow faster times out of here. We fill the order right away, and then its just a matter of who else is here at the time when you arrive, we go in order of arrival.
December 3, 2020
Sam is a nice young lady, with great customer curb side service.
Great selection and a knowledgeable staff. Easy to reach location as well. Pretty cool spot
A very good atmosphere quality customer service very understanding to the customers needs positive attitude from every team member I encountered
The Living Room is Super Friendly People and the best product on the market in one spot! Love it 💛❤️💚🖤
Dispensary response:
Caraway_MD we are so happy to see that, can't wait to serve you again :)
November 6, 2020
Another great visit! Thank you to Julie for your always friendly service and always going the extra mile. The living room is very accommodating and has A great variety of product!
I love how fast the staff will approach your car once you pull into the lot! Judi in particular is always in such a chipper mood and will have you in and out as quick as possible. Everyone is always so helpful whenever I have any questions.
Dispensary response:
Thank you for your review!!
March 29, 2021
took them a half hour to let me know order was messed up. waste of time other dispensaries are ready when they send that 'ready email'
Dispensary response:
Skronberg ,We appreciate the feedback and work to serve people as quickly as possible under the circumstances. Sorry there was a mess up with your order and hope to improve upon this next time.
As a first time shopper, orders are placed ahead online, then you will get a text letting you know your order is packed and ready, however we can't determine how many people will be here when you decide to arrive. Everyone is on a different schedule so we just ask to wait your turn based on who may be here before you.
Hope next time we can provide a better experience for you.
May 5, 2020
I just used the delivery service for the first time and it was super easy and fast. I placed my order. The next morning they called and went over my order and address with me to make sure that it was correct. I received a text from the dispensary and a call from the driver when the driver left to let me know that it would be about 15 minutes and to make sure I was home. It was delivered and correct! So easy and so worth it if you live within 10 miles and are spending $100! Thanks Living Room for making it so easy and quick. Especially when it's hard for someone to get out . Patients like me really appreciate it!
Dispensary response:
Tregirl79 we are so glad you had a good experience with our delivery service. Can't wait to hear about your next visit!
July 2, 2020
Best selection and staff
I was there on 5//20/20. I had a big order and everything was correct. I had to wait for like 30 mins. I didn't mind at all. Do to our current situation it was understandable. The service was excellent. I highly recommend this place. Excellent deals!
Dispensary response:
Cashmeregreen thank you so much for choosing us as the place to dispense your medicine. We really appreciate your business and thank you for being so understanding. Can't wait to serve you next time.
May 21, 2020
The staff is friendly and knowledgeable. They'll help you figure out what's good for you.
Have now had mulitple orders not be fulfilled. From purchases that weren't "in the system" properly (all they had to do were slap some stickers on a bag that they said was available over phone, then said was unavailable upon arrival), to product being listed available, when it is been sold out. Only reason to check this place out is the 22% off. When thats gone, this shop is a good laugh for me when driving down 140.
Dispensary response:
Peteloomis we are sorry to hear about your experience. Order online and then wait for a confirmation that your order has been filled. Being 710 weekend items are selling out fast. We are sorry you missed out but glad you enjoy the 22% off discount.
July 12, 2020
Always have loved this place, especially the staff. The best place to go coming from westminster during this pandemic because the 22% off everyday and the point system. I recommend going when it’s not busy because curbside can get a little crazy. The Evermore drops as of late are FIRE. Even though +30% is often available, there’s a good variety of products on other ways to consume.
Dispensary response:
_tommy_bowman_ thank you for the kind words, we appreciate you !
September 22, 2020
Very unorganized dispensary, staff seems to just stand around like they have no idea what is going on, you are waiting 10 minutes before you speak to someone and then another 10-15 minutes just waiting. Staff needs more positive attitudes. The living room does not post updates on their website for when they will be closed. The only thing going for them is the prices. Would love to see more improvements
Dispensary response:
Britaany3yy_ thanks so much for taking the time to leave a review. We appreciate your feedback. Can you reach out directly at info@thelvrm.com as we'd love to get more details of your visit so we can improve? We did have posts about being closed for Thanksgiving and we've shortened our wait times while sticking with curbside service to best protect patients and the team. Would love to learn more so we can improve as we really do care, especially about customer service. Thanks again for sharing and we hope to hear from you soon.
November 27, 2020
I love this place. Eddie is the man. He always tells me about new things and loyalty points Info.
Dispensary response:
Neillabee thanks so much for the kind words. Eddie is great and we are lucky to have him on the team.
May 6, 2021
Best dispensary and BEST staff!!
Dispensary response:
Genacaruana you are the best! We appreciate being able to serve you.
November 10, 2020
Everyone is very friendly. They work really hard and provide a great service. Thumbs up to the whole living room team.
Dispensary response:
SunnyK! Thank you so much for your kind words! Cant's wait to help serve you again soon
March 29, 2021
Great flower and I think they have the best concentrates. Prices are reasonable. Kind and knowledgeable staff. Curb side pick up could be faster.
Dispensary response:
Headyeddy420 thanks for the review. We are always working to improve and we love to serve!
February 16, 2021
The service was bad. I am a regular patient who spends hundreds of dollars there every month. Today I felt so unappreciated that I will be taking my business elsewhere. I was not allowed to use my coupon because I didn't know how to bring up my previous review. Oh well, their loss
Dispensary response:
Lilliantpompey, we are so sorry for how you feel. This is the only review from you, if you show this review you get $5.00 off. However there isn't another review from you, will reach out to Leafly support as you are saying there should be, but there isn't. Sorry again for the confusion, we absolutely value you as a patient here.
December 3, 2020
I loved everything about my visit today. Octavia was simply amazing. Great customer service. Definitely going to be back soon.
Dispensary response:
Anitajones23 we feel lucky to have patients like you and just as lucky having teammates like Octavia. Hope you have a great day!
March 22, 2021
Curbside Pickup is Fast and Easy- their products are high quality and the associates are very knowledgeable and very friendly! I highly recommend!
Dispensary response:
Etherealvarnish we love the kind words and appreciate you!
March 26, 2021
Great staff and discounts. The delivery service is a lifesaver also
Dispensary response:
Goko45 we appreciate you shopping with us and glad you enjoy delivery too.
May 6, 2021