Ladytriti, We appreciate your feedback. I am sorry to hear that you were unsatisfied with your purchase. We strive to provide quality product at an affordable price, and when I heard you had a poor experience with product purchased from Top Shelf Medicine; I wanted to reach out and make it right. I have a feeling the oil you purchased was Degenerate. I wanted to inform you that we have a money back guarantee with that product. Frank is a new employee at the shop, it is possible he wasn't made aware of such a policy. If you are ever unsatisfied with Degenerate BHO, as long as the majority of the contents are still intact; we will refund your money with a receipt. I want to invite you back into the shop and offer you a discount on your next purchase. I hope this will mitigate any issues you may have in regards to Top Shelf Medicine.