Trulieve - Orlando Millenia

I’m very disappointed to have to write this review. The staff at Trulieve is really great. But 5 visits in a row now the THC level listed on the website is never accurate. It advertised 26% and in the store it was 16%. Similar experience the next 4 times. I understand the variation in batches, but I can’t help feeling deceived.

First and Foremost, I want to say the entire staff at this location are all amazing. I come in pretty frequently, As a walk in. Sometimes as an Online Pickup. and I know they can be pretty busy. But each and every time, whether it be Jacob, Christian, Kenny, Victoria or whoever just know I've never had one bad experience. They all treated me with extreme kindness, and showed genuine interest. Which makes the entire process way more enjoyable. If the CEO Made each location run as efficiently and as smoothly as the Orlando Millenia Location, I think she would be much happier

I have been going to trulieve since they opened, i went to all the dispensary in Orlando. but the millennia trulieve dispensary is truly the best in my opinion. from the front desk to the manager they are the best. they are very helpful and well educated. they helped me to pick the right products for my symptoms, my favorite is" Jacob S" he helped me so much and educated me on how the products works he is awesome. Also Troy O he is also amazing. But honestly this dispensary is the best, i definitely recommend

I made an order online to pick up after work, and though they were out of one of the items, called very promptly and were very helpful in helping me choose a substitute over the phone. Everyone I interacted with, be it in person or over the phone, was just lovely. I checked in online and only waited a few minutes to pick up my chocolate and wax with Jason A at the express window. He was very friendly and made an effort to pronounce my name correctly, which I very much appreciate! He also made great conversation while working through the process and explained everything he did, and made sure to double check that my order was correct. Definitely helped turn around a long day at work!! Thank you!

I will forever love this Trulieve Location! The staff there is amazing and my ALL TIME FAVORITE BUDTENDER IS SUREYMA! She was so sweet, patient, and made my experience amazing!

So I’ve been coming to this location for about a year or less but I always get a different person and some rushed me off or just didn’t make me feel happy to be shopping there . On today I got Brooke she was absolutely amazing professional, knowledgeable, Quick, and efficient and a smile behind the mask. I was so impressed I spoke with her store manager name Disney to let her know. Of course I’ll be back but I hope I get Brooke Thou 😁

Ive been shopping solely at Trulieve since I got my card which was over a year ago. I’ve found out what strains and product to use that help with my PTSD which gives me extreme anxiety & nerve damage that cause me a ton of sleepless nights. Caitlin actually took the time to answer my questions and not only tell me what strains work better for me in the morning. Which will put me to sleep. Which might trigger my anxiety so I should try to stay away from. I’ve been using this site a lot lately cause of her recommendation on being able to see exactly what each strain specifically does from others reviews. Thank you for your help. Everyone was extremely pleasant and as always it was spotless and clean. Love the new location. You guys are awesome.

Its very disheartening as a patient to be let down so many times whether from the website, product availability, or its delivery service. If your employees advise and acknowledge an "communication" breakdown between inventory/ product control, and management then get it resolved! The product is not all that great, but its so convenient when other dispensaries share the same issue of product availability. There are several issues from, employees not knowing the product they are "trying" to sale or push, but that is a training issue. And the payment method. During these times Truelieve investment should be in its IT development team! But what do I know, I am just a customer looking at a huge issue of its internal and external factors e.g. Communication.

I love my trulieve family. Your employees are amazing. A big shout out to Isaac Machado.....TY Harper.. For their patience and great customer service. I feel like family when im there. Also i would like to thank: BILLY....KAREN....JOHNNY H....XAVIER....KATRINA....JOE...AND MIKE. YES EVEN SECURITY DESERVES A SHOUT OUT. THEY MAKE ME FEEL SAFE. The place is very clean... I highly recommend this trulieve. All the above employees are a great asset to your company. Please let them know just how much i appreciate them for always going above and beyond. Keep up the excellent work guys.

Kevin is very nice, and helpful. Trulieve helps me with all my needs. Very professional and accommodating!

Leah A. was extremely helpful, informative, respectful, professional, knowledgeable about all the products at the dispensary, and patient with any and all questions I had. It didn't feel like just another dispensary transaction, as she was able to steer the conversation in a way that felt like I was talking to a close friend...you might want to move her up in the company, not because I know her, but because I have over 12 years customer service experience with a Fortune 500 company...and she treated me like I was Fortune 10.

Ancient was awesome to deal with! Very knowledgeable and friendly. This location is by far the best ran store in Central Florida. Always drive a little further to come to this one over the one close to my house. Millennia team rocks

Jordan provided an excellent customer experience! She definitely went above and beyond to make my shopping a pleasure! Thanks Jordan & Millenia Crew!

Yo dat homeboy Jacob stay serving that fire cuh. Every time I come thru; he be cheffing it up like curry in the 4th, some say he’s the long lost splash brother... If y’all need them trees just look Jacob, he’s got you !!!

Victoria from Orlando trulieve is the best ! Every time I have a question or need a recommendation on what to order she has the game down pact. She is always professional, positive and very helpful. Thank too trulieve I no longer have a swollen colon !!

Best location ever and the best employees! Joe and Sophia delivered to me today and they are so friendly and informative. Love you guys! The shop is very nice, professional, clean and well set up!

Every time I come its a great experience here the employees are awesome, gotta shout out Kenny. Trulieve’s product may not be the best best across all Florida dispensaries but you can tell everyone truly enjoys their job here and that makes the patient experience that much better.

Absolutely everything (hi John I no you are reading this lol) These beautiful people know customer service.KINDNESS does matter!! Always so good to my family. I have 3 Trulieve stores closer my home, and we would still rather drive to see these AMAZING people here,Your Sunshine Fam loves you guys so much

Amanda and Katrina were absolutely amazing. I am new to the medical marijuana scene and they took their time to answer any and all questions I had! They were so helpful and friendly. I actually went back a week or so later and Amanda remembered me, our conversation and even asked if their advice helped! I drive here, even tho it is not the closest, because of service like this!!

First time here was a great experience , I would definitely recommend this place to anyone looking for a good medical dispensary. I had just obtained my medical card and decided to visit trulieve for my first time . I came in and waited shortly for staff to call me back, i was helped by Juan G and I’ve got to say I really do appreciate all the information and loved all the recommendations, i ended up trying some of the carts and flower and I’m more than satisfied with my medicine. I’ll definitely be back and i recommend this dispensary to everyone

This location is “Truli” the best of all. I visit regularly other dispensaries until this one. Forever my place to go for my medicine. Happy Belated Birthday to the Best “Amanda OG” she really got the strains perfect. Thank you very much for your help. I will shop here again today and again and again. Your location is awesome.

been here twice and the service was amazing first leah with her unparalleled knowledge Very impressed Nivaldo didn't rush me like others have and final Victoria so warm and make you feel welcome. Good Job on Staffing Great employees

I had a great visit today with Jacob, he was knowledgeable and friendly. At the front desk was friendly along with the morning security guard.... all were very friendly... I loved my experience.... definitely will go again.....

The store is very nice and welcoming inside. Andrea helped me find which strain worked best for me, and the employees are always in a good mood. My overall experience was excellent.