Only used delivery. Was biggest Mistake of my Life. Not only did they not deliver when promised they were in process of canceling my order yet still add it to the registry if I had not caught that, they most likely would have never even delivered. Yes that’s right they entered my order as filled with the state MMJ registry yet never delivered it and were cancelling the order. When I contact them about this they sent a driver out with my order finally who broke down in my driveway blocking me in on Halloween. Was stuck there for over 3 and 1/2 hrs. I was charged full delivery price. And full price in order less first time discount. Was told on next order I was to get free delivery and a 20% discount in next order yet everytime I login everything I select is out of stock or not for delivery. His is the type of business trulieve is. They are a joke. The I had ordered 2 GSC which were both light and weighed only 3.2 and 2 member berry which one of them was 3.2 and one was 4.2 and was some of the worst flower I have seen. The GSC was very good but as I said was light. I contacted them about the issue and receive an email back say my order had been canceled after it was entered into the registry and was delivered but it was canceled. So use at your own peril. I do not recommend this company to my worst enemy. One star if I could give no starts I would. Complete joke I recommend any other dispensary but trulieve
Ratings and reviews of Trulieve - Lady Lake
There's a faster way to serve people come on
This location is great. The employees are extremely helpful and knowledgeable with making sure you get the best products for your individual needs. I like that I can call, walk in or just place an order online for delivery or pickup. If I forgot something or notice there is something in stock I want that wasn’t displayed online, I can just add it to my order and it’s super easy. I hope they bring another location to the area. Although I’ve managed to get in and out in a reasonable amount of time every time, I’ve heard from others the wait can be brutal depending on the day and time of day you visit. Honestly though, with amazing products and top notch staff like this, it’s no wonder they’re busy.
worst run business but has great products
Hope was Very helpful with my questions answered good service and products that work
I love how friendly & helpful the staff is every time ! Have to give Ashley a big shout out for being extra helpful!
It’s a little small for volume of people
Trulieve's Lady Lake location is undersized and understaffed based on the volume of customers that I have witnessed on two separate visits. My first visit with my new MMJ card I expected to be long and it was but the second visit, I ordered online and expected that to be much quicker. Not only is it not quicker to shop online but it's frustrating because most of the products shown online are not available at Lady Lake. I did order two products for pick up that were available. When I arrived at Lady Lake a couple hours later, I surrendered my MMJ card at the window and waited a full hour in an overcrowded waiting area for my turn to be called. There were a handful of "pick up orders" ahead of me and several new customers (they were waiting outside too). The flow of new people never stopped. By the time that I left, people coming into the store were being told that they would have to wait a minimum of one and a half hours to pick up orders. On a positive note, I do love the Trulieve products that I've been fortunate enough to try and on both visits the employees waiting on me were super friendly and apologetic for my wait. They put up with a lot of complaints and deserve recognition for that.
Bobby was awesome friendly and fast
I have been with Trulieve since day 1. Their product is amazing IF you can get your hands on it. The reps are just so nice. However Even if ordering online it’s an 1 - 1/2 hr wait. If you want to order now it’s a 4 day wait for delivery where it use to be next day or the following day and they are the only ones to still charge a $25 delivery fee. It is so hard to get the product now but it’s the only one of the market that actually works for me. You could alleviate a little by getting rid of the delivery fee and hire a ton of drivers. I don’t have time to drive an hour sit an hour and drive an hour back each week. Parking can hardly be found anymore either. Trulieve should really focus on fixing the major issues instead of getting edibles and new products. Slow that down and get us the product at a decent time frame. I have been to about 5 in Florida and they are all the same wait times!
Not recommended based on quality, reliability, and experience. I was informed online orders are only requests and it is first come first serve.
from the time you walk in to the time you leave, you're greeted with a smile and are being helped in the best possible way. from Chris to D to Tylor and everyone in between, this is my go to dispensary
Ashley and Paul are amazing!!!! We love coming here, awesome service, good prices, and amazing products!!
Although this location is undersized for the volume of people that comes through it the medtenders are always awesome. Everyone is always pleasant and helpful. Products are almost always excellent and if not the return policy is the best in the business. Please open another location in the Villages or Ocala or at least increase the size of the current one to have at least 8-10 lanes for checkout.
Service is amazing. Product is amazing WHEN THEY HAVE IT! I only have 2 complaints about the Lady Lake location: 1) the parking situation is awful, good luck finding a place to park or to even drive in as people will just park wherever they want to when the spaces are full and 2) they are ALWAYS out of the TruPod Indica, I was able to get it one time (Dos Si Dos) and they’ve been out of stock on it for almost 2 months now, that’s just ridiculous. It’s the only available Indica pod they have and only 3 of their stores in Florida ever have them on a regular basis. I already have to drive over an hour to get to this dispensary, not willing to drive 2 1/2 hours to St. Augustine just to get what I need. Please start keeping your Indica pods in stock, they are the best!
Everyone is very nice and knowledgeable. Bobby helped me today in and out
Could use a bigger waiting room the band the time frame needs to be corrected I understand you're working on this it's going to take a little bit of time this is all new to Florida I have no problem staff were great products are great and I look forward to going down there soon to re-up on my products thank you in advance Dean weeks
Lady lake is the busiest around for sure! There needs to be more stores. Lady Lake employees are the best and try their best. Every customer has individual needs. Needless to say before your purchase is final they take the time to answer questions, check your merchandise to make sure there’s no leaks, breaks, broken seals, etc. so to say the least it all takes time. They are definitely worth the wait. JS
The location is perfect for where I live and easy to get in and out of
Great service and pleasant atmosphere. Everyone has been great to my wife and myself. Very informative!
They are getting better on people that have placed a online order and walk-ins. Lady Lake Trulieve employees are friendly and know about the products. The wait times are getting better.
Even though it was very busy, I didn’t have to wait too long, and the staff was great. Laurie helped me, and she was fantastic - very helpful and friendly.
Trulieve has the best service selection and staff. Whether ordering from call center or visiting everyone is exceptional as their product
Educated, kind and pleasant staff.