Not recommended based on quality, reliability, and experience. I was informed online orders are only requests and it is first come first serve.
Laurie F. has been the agent to take care of my orders in Jan. & Feb. 2020. She listened to my concerns about changing the size and terpenes in the SSD Sativa Vape cartridges said to try the JH reserve which worked for me. As a patient since 2017, the dosage that has been ordered for me now is off with the sudden change in the medication product. As CEO of Florida Cannabis Chamber of Commerce LLC was just approved as a lobbyist and intend to share my personal story as a pioneer and investor in the medical cannabis industry for further research and create a Patient Research Portal. Thank you, Ms. Laurie, for the cheerful professional care that all patients deserve.
Good flower etc...but this store is SO small and so busy to accommodate so many people..also this store itself is nasty and dirty and most of the staff know nothing about the industry they work in! But read trulieve employees reviews and see how horrible this brand really is..
I am confused as to how this Trulieve location has such a high rating here on Leafly. Perhaps reviews are monitored and unfavorable ones deleted? One can only guess. I visited this facility (The Villages/Lady Lake, FL) today as a nurse hoping to gain information about the MMTC, not a patient, and identified myself as such. I have visited all the dispensaries within 40 miles of my community in hopes of helping patients navigate the MM system. First, there was absolutely no parking, which I initially thought might be a good thing. However, there were patients lined out the door and inside, every seat was taken, standing room only, and patients were packed in the extremely small waiting room like sardines. I could see no accommodation for patient privacy. The room was very hot despite it being a seasonable cooler day outside. I found the staff to be less than welcoming, rude in fact, and they received my request for information as a grand imposition. The three staff members present were unkempt (being kind here) and in dire need of education on professional appearance and workplace etiquette. You can understand if one employee woke up late and was lacking in his/her attention to their personal hygiene but all three? I asked for the manager’s business card and was told there was none and was given a first name only for the manager with great reluctance. I asked if they had any information I might have to pass along to my patients and was given one brochure and told “that’s all we have”. I asked a couple of questions but soon learned these employees had no interest in either talking to me or representing their company or products favorably. I could really go on but suffice it to say that I would and will never refer my patients to this location, and would be hesitant to refer to Trulieve in general. My visits to every other MMTC in my area were extremely well received and informational. The establishments were clean, environments welcoming, patients were happy and appreciated and the employees were clean, dressed appropriately, and well educated in their product menus and offerings. This place was ... not that. I’ve since learned that Trulieve is apparently more “affordable” for patients than their competitors? Well in my humble opinion after what I experienced today, you don’t always get what you pay for. Go elsewhere. There are great “deals” to be had on quality products and cannabis medicine at many other MMTCs in Florida. Thank you for the opportunity to review and recount my experience.
Very friendly and helpful staff.
Hope was Very helpful with my questions answered good service and products that work
Ashley and Paul are amazing!!!! We love coming here, awesome service, good prices, and amazing products!!
Only used delivery. Was biggest Mistake of my Life. Not only did they not deliver when promised they were in process of canceling my order yet still add it to the registry if I had not caught that, they most likely would have never even delivered. Yes that’s right they entered my order as filled with the state MMJ registry yet never delivered it and were cancelling the order. When I contact them about this they sent a driver out with my order finally who broke down in my driveway blocking me in on Halloween. Was stuck there for over 3 and 1/2 hrs. I was charged full delivery price. And full price in order less first time discount. Was told on next order I was to get free delivery and a 20% discount in next order yet everytime I login everything I select is out of stock or not for delivery. His is the type of business trulieve is. They are a joke. The I had ordered 2 GSC which were both light and weighed only 3.2 and 2 member berry which one of them was 3.2 and one was 4.2 and was some of the worst flower I have seen. The GSC was very good but as I said was light. I contacted them about the issue and receive an email back say my order had been canceled after it was entered into the registry and was delivered but it was canceled. So use at your own peril. I do not recommend this company to my worst enemy. One star if I could give no starts I would. Complete joke I recommend any other dispensary but trulieve
It’s a little small for volume of people
We sincerely appreciate your input!
I love how friendly & helpful the staff is every time ! Have to give Ashley a big shout out for being extra helpful!
Thank you so much for the wonderful feedback! We hope to assist again in the near future!