Trulieve - Lady Lake

I walked in to make my purchased on a Sunday afternoon. I initially expected it to be busy, but it was actually less than a 5 minute wait. I had the opportunity to work with Tylor and he was all over it. He made great recommendations and also took the time to explain the new dispensable calculations. Thanks again Tylor. I would say just the overall experience at this location with their team has been better than the other surrounding locations.

Bruce and Axl Freakin' ROCK!!! THEY are the most Awesome customer service people!!! Bruce, especially has the most knowledge in the Business I've ever seen! I've been with Trulieve for almost 3 years and let me just say that without HIS help and knowledge, I most likely would have SURELY gone elsewhere. Give that man a RAISE already!

I always look forward to these two guys visiting, Bruce and Axl. Always happy are glad to see me and patient, sometimes takes a few moments to get to the door. What a great way to shop, saves me a trip and the waiting time at the dispensary. God bless you guys for making my day every time!

Bruce and Uli were my delivery drivers today Bruce is an awesome informative delivery gentlemen he believes as I do in customer service These days it does not seem to exist but today I felt that customer service appreciation made my day!! Thank you for doing your jobs today….well done!!!!

I ALL my delivery people! Bruce, Michael, Ulysses and the ones I forget the names. I only get delivery because of disability. I have had like 'two issues' they addressed it, with patience, efficiently and effectively fixed it. So grateful to have such a caring team.

AXL and the rest of the crew are AWESOME here!!! Thanks for being so quick, friendly, and efficient! I appreciate all the smiles and great atmosphere!

Bruce and Garrett are #1. I live in a remote area where it is hard to get internet/cell service. A lot of the delivery teams get lost and wind up at the wrong house when their gps goes out even if they've been here before. It kind of makes the delivery process a hassle with all the calls and giving directions. I don't have to worry about that with Bruce and Garrett. They remember the route and arrive on time. They hook me up with the best discounts without me even asking and they even set up the Canpay app on my phone for me. These guys are the best delivery team!!

Bruce and Garrett are fantastic! You will notice that they really do care about us, the patients. Very personable and a joy to be around. Re/Lexi

Most the time I get my orders delivered and every single time it never fails that I get Garret and Bruce!! I love the fact that their delivery staff is so personable!! Makes delivering worthwhile! Garret is such a great person to talk to when you want to find out what’s the best strain for you, especially concentrates! And Bruce never fails to be personable and so customer friendly! I can’t wait to get my delivery next week and see them again! Their delivery team is one of the best in Sumter and Lake county!

If they are out of what you have ordered they simply do not fill your order and wait until closing to tell you they cannot fill your order. This is the second week in a row that my order was simply unfilled with no notification and most recently I had to pay MORE without notice for something comparable to what I originally ordered. God forbid people who are on a fixed income go through this. I could luckily afford to spend the extra money but I imagine those poor people who have just enough money to afford their medications and they get to this office and not only is their order unfulfilled they don't even have the right product. Sad experience with Trulieve for the second time in a row now.

employee was shady and the seal on my flower was broken from the back of the canister. plus I explained to him that I wasn't knowledgeable about the differences and wanted to try 3 different flower minis so I could find what is right for me and he gave me 2 of the same so I had to return it for another. after I gave him a $5 tip he brushed my questions of and was trying to get me gone.

I love this dispensary. I get in fairly quick and the staff is amazing. Particularly Walker. She makes shopping easy and comfortable. Walker has also recommended product that I have always been happy with. The girl just is always happy and pleasant to shop with. Y'all need 10 of her!!

The people who work here went out of their way to accommodate me. Garrett was very helpful explaining what I was getting and how to use it. He also explained previous medications I had taken. I would recommend this dispensary to everyone and anyone.

I had my mm delivered to my home and the two Trulieve employees were extremely professional and friendly. I will use the delivery service again. Thank you for keeping me informed on when you would be arriving. So much appreciated.

I am confused as to how this Trulieve location has such a high rating here on Leafly. Perhaps reviews are monitored and unfavorable ones deleted? One can only guess. I visited this facility (The Villages/Lady Lake, FL) today as a nurse hoping to gain information about the MMTC, not a patient, and identified myself as such. I have visited all the dispensaries within 40 miles of my community in hopes of helping patients navigate the MM system. First, there was absolutely no parking, which I initially thought might be a good thing. However, there were patients lined out the door and inside, every seat was taken, standing room only, and patients were packed in the extremely small waiting room like sardines. I could see no accommodation for patient privacy. The room was very hot despite it being a seasonable cooler day outside. I found the staff to be less than welcoming, rude in fact, and they received my request for information as a grand imposition. The three staff members present were unkempt (being kind here) and in dire need of education on professional appearance and workplace etiquette. You can understand if one employee woke up late and was lacking in his/her attention to their personal hygiene but all three? I asked for the manager’s business card and was told there was none and was given a first name only for the manager with great reluctance. I asked if they had any information I might have to pass along to my patients and was given one brochure and told “that’s all we have”. I asked a couple of questions but soon learned these employees had no interest in either talking to me or representing their company or products favorably. I could really go on but suffice it to say that I would and will never refer my patients to this location, and would be hesitant to refer to Trulieve in general. My visits to every other MMTC in my area were extremely well received and informational. The establishments were clean, environments welcoming, patients were happy and appreciated and the employees were clean, dressed appropriately, and well educated in their product menus and offerings. This place was ... not that. I’ve since learned that Trulieve is apparently more “affordable” for patients than their competitors? Well in my humble opinion after what I experienced today, you don’t always get what you pay for. Go elsewhere. There are great “deals” to be had on quality products and cannabis medicine at many other MMTCs in Florida. Thank you for the opportunity to review and recount my experience.

Jesse was the go to guy. don't know how anyone could complain. but is in the Village's. lady was asking for manager for nothing big at all. needs some good medicine myself this was a dream come true waited 53 years for this . happy camper here.

Its a pleasure to have a representative to talk to and discuss the different strains. Brishaad at the Lake Lake dispensary is very helpful and wish more reps were like him. Carlos MV.

Melissa & Kristin are both very pleasant, informative & helpful delivery personnel.

Laurie F. has been the agent to take care of my orders in Jan. & Feb. 2020. She listened to my concerns about changing the size and terpenes in the SSD Sativa Vape cartridges said to try the JH reserve which worked for me. As a patient since 2017, the dosage that has been ordered for me now is off with the sudden change in the medication product. As CEO of Florida Cannabis Chamber of Commerce LLC was just approved as a lobbyist and intend to share my personal story as a pioneer and investor in the medical cannabis industry for further research and create a Patient Research Portal. Thank you, Ms. Laurie, for the cheerful professional care that all patients deserve.

anyone that rates this lady lake store more than a 2, definitely doesn't shop there. i have been a customer for two years and they still cant park more than 4 cars, always a log jamb. delivery is also a guess when they'll show up. not the employees fault. MUV came to my rescue

Delivery to my home during a global pandemic. Store policy is that all employees wear masks. The delivery folks left theirs on the car dash in plain sight. I have a large sign stating clearly that my property is under quarantine. Beep and wait. They did not. No masks, came right up to me. Within 2 feet. Handed me my bag while I signed and paid. I have severe PTSD and panic. I was blown away. The customer service rep who took my complaint didn't care much if they get my family sick. Giving me my delivery charge free. Lol. And if we get sick?? These folks go door to door all day long....

The product is good but the staff are horrible! They seem to go through employees like I go through strains. Always training new people who take forever to do something, and know very little about weed. They have "Fat" armed security guards who try to intimidate you. The Only dispensery with "Armed" fat people who would need a gun to do anything. I am taking my business elsewhere. I spend 'way' too much money per month to be treated like an imbecile.

Trulieve Lady Lake staff are so friendly and knowledgeable. The young man that helped me today had Excellent Customer Service Skills, his name was Tylor. I had Zero wait time, in and out in less than 5 minutes.

If you need to social distance- don’t come here! If you expect customer service -Wrong place . Products are fine but takes 3 hours to be served lol it’s a joke always 100% of the time this place is a joke