Story Cannabis - Waldorf

On my last visit, there were about 13 customers waiting to make a purchase. I was the only medical patient, had a preorder and still had to wait nearly 30 minutes because they were short staffed from doing inventory the night before. I understand it needs to be done, but it shouldn’t be at my expense! The budtender was not pleasant and very unapologetic about the wait or service. On top of that I couldn’t get all the medicine I needed for the week to manage my chronic issues because I was restricted to purchasing one bag of edibles of a particular brand and another item I ordered was now suddenly “out of stock”. There are way too many options for me to waste my time dealing with this. You lost a patient.

I visited Story about a week ago in between my job sites. The facility was clean, the staff was good to the customers and each other, and I got what I needed! Tyrone helped and was so amazing! He explained everything in a way I could understand and got me to purchase a little more without stepping outside of my budget. If I lived on that side… they would be my go-to! 😘

Placed 4 orders online. Call twice after waiting 3 hours from my order to get processed. Even talked to the manager, I was told my order would be ready in 20 minutes. It wasn't, it was never ready. Thanks for wasting my time.

So Apparently The Story In Waldorf Maryland Refuses To Sell 7Gs of Fade Co. They Literally Save Them For Themselves. Been There Every Day At Different Times And " We're Out" Or "We Can't Sell Those" Asked The Guys In Hyattsville MD and Silver Spring And Literally Said Waldorf Is Worst "Story" In The Nation.

Like the variety of products and deals. HATED the service and wait time. Seems like everyone is there just for a paycheck and NOT to help actual medical patients! Disappointed because a couple months ago it was NOT this bad!

False advertising time. Not accurate menu posting online. Subpar staff and security kindness. I’ve had the staff close the doors on me even before reported closing time. Holds phone up showing it’s not time and they still will close and be rude. Who would come back for that? I’ve shopped at this location more than once due to convenience of location but honestly the customer management is becoming so poor no deal on weed will make it worthwhile going. Great deals. Bad business. Go to Dispensary Works.

Story has the best prices and great service. I wish they had a more accurate online inventory bc I've noticed that sometimes my online order isn't filled or that the selection is larger in-store. Overall great staff and I recommend!

Started going back to Zen Leaf 2.0 when it became story. Definitely better prices, but the customer service is horrible. They have a punch out card that gives you a free roll. Tried to get it holepunched for the times I forgot to pull out my card since they never ask. Why would they?Next, they had a glitch I'm their system where their 1/4 was the same price as an 8th. When I told them I got the wrong weight, they tried to just discount another 8th, instead of just giving the complete weight or at least drastically reduce the price of the other 8th. Why would anyone get an 8th instead of a Qtr for the same price? In other words, they do not work with you, no matter how much money you spend there. Not going back. Rather drive past it to go to dispensary works or up the street to Haven.

THIS PLACE IS A COMPLETE SHIT SHOW.... THE EMPLOYEES ARE CLUELESS THE PRODUCTS ARE GARBAGE... AND ANYBODY THAT THINKS SOMEBODY'S GOING TO PAY $100 FOR A GRAM OF CONCENTRATES IS OUT OF THEIR MIND..... They will be reported for this

the staff was very dismissive of my time I waited 20 min while I was the only person there. The inventory isn't great and the price differential doesn't make sense. What's up with the new point system 200 points saves you only 5 bucks. Very disappointing the staff and service 😒

Very good products with friendly service. Tinder is very knowledgeable about the products. In and out today.

Do NOT place your order online thinking it will be fast. You will sit there just like everyone else and wait. WHAT EXACTLY IS THE REASON FOR ORDERING AHEAD ONLINE IF IT TAKES JUST AS LONG TO GET YOUR MEDS???

They advertise prices as $5 list than they actually were. This resulted in me paying an extra $30 beyond what I expected to pay upon arrival, They did nothing to make up for it. I would recommend shopping elsewhere there are other options nearby for similar prices and the prices are accurate and not false.

I use to love coming to zen leaf always got treated well for the last 6 months it’s been nothing but issues every time I come here. Today(11-23-20) I order flower 2-1/8 for $32 a piece, got there they said that was a previous flash sale and they can’t give me that price didn’t notify me or anything of the price difference. just wanted me to waste my time driving up there I just walked out they told me my price was going to be $90 instead of $64 that’s a decent difference. Honestly I will never shop here again I don’t care what kind of deal they have. Dispensary works in white plains is forever my go to!!! I would give zen leaf a zero if I was allowed.

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Super friendly staff! Walked in just to ask a question, such a positive vibe. Really love their weekly specials and friendly staff.

Staff very friendly excited about my first visit and actual first but of medical thc.

Customer service is excellent product in stock is excellent atmosphere is excellent

It was awesome. Seem to have what I want all the time.

Had my first experience with zen leaf Waldorf this morning... and i must say.. i was very pleased with my experience there. Usually it takes forever and the ppl working aren’t necessarily trying to help you but trying to just guide you toward what’s left on the menu. This was not that at all. I’m not exactly sure the young lady that helped me but she definitely made my experience memorable. I will be back for my concentrate needs. Let the staff know to keep up the great work. I’m forever indebted. -just

Let me start by saying this place was so welcoming. The staff is beyond knowledgeable and very helpful in finding the right medicinal products that work for ME. I got some free stuff for my purchase more than once and their holiday deals can’t be beat. I would highly recommend this place to others. As long as this place is standing I will be a loyal customer/patient.

Worst dispensary ever. Dried up flower. Worst budtenders ever. Sont even think about wasting your time to place a order for delivery. What a joke. You will be left in the dark. Waiting on someone to show up. This place is A JOKE

The staff knowledge atmosphere 🥰🥰🥰 my first 1x exp Exceeded my expectations 🙏 the quality of the flower wow and they deliver 🥰🥰 ty jim ms t🥰

I’m a disabled woman veteran who is living withPTSD. From the intake process to the education and then the checkout, I felt at ease(no pun intended). Tony was my patient care rep and he was so attentive to my needs and answered all my questions. I even called back with questions, and he was patient as he helped me out. Thanks Jose for referring me!