Zen Leaf - St. Charles

My visit today was one of the best. Unfortunately I did have to wait outside as medical for a little bit do to lack of bud tenders on hand. I am a understanding individual and I am patient so I understood. Once I got inside I was happy to be served by the same bud tender I had from a recent time. She wears a yoda pin on her lanyard. Sorry I dont have her name. She has been the best and Zenleaf is very lucky to have her serving thier customers. Well today they had a wheel to spin depending on how much money you spend. I received one spin and she landed it on 20% off one item. I couldn't believe it, she had to actually let the manager know and put in the discount. I had two items in my cart and the manager and bud tender gave the 20% off on my larger item. Superb customer service and energy brought alive at Zenleaf. Now if they can offer more volume options for flower and get rid of Dry Verano and bring in Ariez, Columbia Care and Revolution that be even better options. Thank you Zenleaf and your team for serving us proudly.

There's a call center representative by the name of Rolan who took the time the call each individual dispensary to try to find what I was looking for I've never experienced such great customer service in my life thanks again

I love it here, very professional atmosphere and great weed. when i leave i am just so happy. my FAVORITE worker there is Gabe. i think hes new to zen leaf but he is an amazing worker! he is so kind and very smart about the products zen leaf sells. i always feel welcomed and i know i will get my needs met with gabes amazing suggestions! i can see that he wants everyone who shops there to be satisfied. Gabe is really good at upselling the products too! this man needs a raise!

This place is absolutely terrible from the rude ass rent a cops to the weee is so dam dry.. prices suck and weed sucks dry as dirt want my money back.. wouldn't ever go back unless I see a 20 dollar 8th..

Every so often flower can be dry and seem old. Dispos need to demand better QC from cultivators

Extremely helpful. If the person helping is unsure they find out. Very knowledgeable about what is best to get based on the information I provided.

Always great people, service, and products.

Great place to shop . More of a question then a review. Has anyone bought Verano eights with the peel off seal under the screw on cap ? My eight of Super Glue smelled and tasted like mildew. Can't even smoke it. The same strain without the seal I purchased a few weeks before was great, no mildew. I'm wondering if the seal is causing the mildew smell and taste. I've notified Zenleaf and was told to email returns. I really hope they let Verano know what I've experienced. Mold is not something we should be inhaling. Just wanted to see if anyone else has noticed the same thing.

First of all, this was my first trip to the dispensary! I had placed an online order this morning and went in after work for pick up. It was dark and a little hard to find (because I get lost easy and had never been there...follow the people!) So Dan M. helped me when I got to the counter...what a life saver this man was!! One of the items I wanted was no longer available, but apparently looked like an AWESOME product based on his reaction. One of the items I did not have the proper equipment for- because Dan was a stand up dude and asked all the right questions. This man saved me time and money in a huge way. So, even though I walked out with 2 totally different products than I thought I was going in for, I was super happy with the way I was treated and helped. Dan M... you're my freaking HERO today!

This place is a total joke. The morons that run this place will eventually find out you have to pay attention to customer service. Waited almost an hour for a curbside pick up. Had to go inside to ask where my order was or request a refund. What a s$%t show! I was once told by a budtender that she didn't care if customers were pissed because they own everything. You're going to fail here verano if you don't get your heads out of your asses! Hire professionals like the people that worked here when this place opened! I think people are tired of rainbow colored hair idiots that don't know how to do their job!

I come here frequently and I always look to find Haley behind the counter and will wait for her specifically even if there’s a line. She is always so friendly and helps me figure out exactly what I need.

Terribly managed. Thinking and customer service are not a priority here

Employees not caring about their patients or customers

So i went there today around430 PM , i waited in line for like 45 min to an hour in the cold , just to get denied access, for not saying the correct address on my ID , but they will let you in with an expired ID , didn’t even get a chance to correct myself and give the correct address . With all the respect i would like an explanation for this , or unfortunately i won’t be doing business here , thank you.

The staff there are wonderful. So helpful and patient. So many options out there for consumption! Back in my day it was a joint or a 1 hitter box or a bowl. So this is a whole new experience for me. I have to give a special "Thank You" to my girl Karina. She has taken the time to educate me. Now I know how to use the app and can check ahead of time to see what they've got available before you go over. Again thank you Karina for such exceptional service!!

No lines at all. Prices higher than other places. I really dislike the fact that they sold me an opened package of RSO. I bought two half grams of RSO and one of them was opened and USED. ONE WHOLE ML WAS MISSING AND THE STICKER WAS TORN. Since you can’t see the product before buying them and since there isn’t an honor system or returns, I paid $77 for 9/10ths a gram rather than getting two full .5g syringes. The other half gram syringe was full to the .5 mark without an air bubble, but the one was sitting at .4ml with a giant air bubbles and they were both the exact same product. VERY UNPROFESSIONAL.

I was looking for something new to try and Ru hooked me up big time. She recommended 2-3 things for me and they were all fantastic! 10/10 I would go back just for more of her recommendations

Second time there today after s very positive first experience months ago and really disappointed by the service. Asked for gummies and was given drops. The budtender didn’t seem to care and charged me anyway— seemed like he just wanted me gone. Not happy with the product. Won’t be coming back.

I just moved to St. Charles, this place is Excellent, great service. Kip was my Budtender, definitely new her stuff, very Helpful, great attitude, definitely looking forward to going Back. 👍👍

I love this place every time I go. They are always extremely helpful and polite. I rarely wait more than a couple of minutes to pick up my online order. They are rarely out of what I want. The reward system is actually pretty good. The variety is absolutely amazing. I need a variety of products for different purposes and I always feel I have more than enough choices for each. Since the times of social distancing I have loved what they have been doing. They clean every 30 minutes (I even saw someone wiping blinds down with Clorox wipes), they limit people in both parts of the facility, they are all wearing gloves and face masks. Product is always fresh according to labels. I even brought home an item that’s safety seal was broken when I got home. I was concerned they would not replace it and try to say it was not their fault. They gave me an email address to contact and I had a full refund within 2 business days. I don’t imagine me ever going somewhere else.

This is the best place! I was helped with getting everything together for my medical card in a timely and professional manner. Everyone there is super kind and helpful and always recommends excellent products for what I am looking for. I seem to usually get LO as my bud tender and she is absolutely amazing. Always a warm smile and is super fun! Definitely recommend ZenLeaf St. Charles.

online ordering/reservations are pointless, 75% of the customers just show up and have to scroll thru options on a iPad for however long they feel like before making a purchase. meanwhile the people who actually order online have to waste time waiting in line behind them. and what are the actual hours. website says 4pm -10pm so I showed up early to a good waiting and 20 rec customers were all ready inside shopping

This was my first trip to this dispensary as a medical patient. I’ve been to 3 others in the area and the vibe is different here. Everyone is happy. Smiling. It seems like they focus on education rather than simply selling. First impressions go a long way and my experience positively solidified my choice to switch dispensaries.

This place is my go to! I used to go to Earth Med in Addison but the staff, product and parking all changed for worse. Once I switched to Zen Leaf in St. Charles I have always able to get what I need. The budtenders are personable and helpful. On my last visit my budtender, Lo, was THE BEST!