Zen Leaf - St. Charles

Worst of the Illinois locations by far. The customer service is worse than the menu, and thats saying a lot as the menu very rarely has anything worth your time. As a medical customer, I would rather pay recrational tax at rec stores than shop at St Charles Zen Leaf. Go literally anywhere else for your needs!

Zenleaf has dropped the ball again. The staff in St. Charles knew nothing about the Cabbage Club swag bag that was to be given out starting 12/17/2024 They have nothing for the Cabbage Club members. You cannot reach the store via telephone and as the employees say the people in Florida know less than they do

There are many offers available at the St Charles Zen Leaf. Medical Mondays is a great program. They even helped me with the process of obtaining a medical card. I visit the store weekly for medicinal cannabis. All staff is always friendly and helpful. Keep up the amazing service Raven!

I have been a dozen of times and everything has gone well, friendly staff and decent choice of product. Loved the curbside pickup, but unfortunately the state has down away with it. Which is hogwash, but that's a whole nother rant. Love that there is 2 lines, one for medical and rec. This helps speed up the process. Would love to see more choices for topical and canna mists on the menu. Literally like 4 to choose from every time. The one huge draw back, it's so loud. Voices just radiate in the building since it such a huge open space.

I've been using this location for about a year and a half, as both a recreational and medical patient. When I first started using the dispensary it was wonderful, but since then, quality has seen a SHARP decline. Very few covid restrictions were ever in place, and there is no room to social distance inside the facility. They also no longer have separate lines for medical and recreational customers, meaning that once you're scanned in, there's just as long a wait, regardless of what type of customer you are. They also recently did away with separate menus for med and rec, despite still having two "separate" pages. The staff that I previously found helpful and knowledgeable seem to have either left or been replaced, and now I feel like going in is a game of Russian roulette with whether I'll get someone friendly that makes me feel welcome, or someone who makes me feel like my very presence is an affront to them and I'm wasting their time. I've had multiple instances of hearing staff talking crap about customers when they think they can't be heard, or even when they can be. The product is often hit or miss, and rarely reflects the weight listed on the package, often short by up to .5g for flower or shake. There seems to be a very high staff turnover, poor organization, and abundant technical difficulties. They do a poor job of keeping information such as supply and hours up to date. Policies seem to be ever changing, and they do not keep their customers updated. Whether or not they accept debit depends on the day, and the rewards system often misses purchases and does not add the appropriate points. Some budtenders are fantastic, but several I have consulted with recently have been less than knowledgeable, and I was ultimately better off with a cursory Google search than asking staff. I'm heartbroken by the way my favorite dispensary has fallen by the wayside, and can only help that the new location sees resolution to some of these issues. Otherwise I will be looking for a new medical dispensary

The staff was willing to surf the website for the various items I was looking for and place an online order for me despite being busy on 4/20. They also threw in several free gifts for the occasion, who doesn't like a free pack of pre-rolls? ...and if you know what to look for, one can walk out with some great deals too!

Katrina was absolutely phenomenal. She remembered me from many years ago and was instantly able to rekindle that connection and I am so grateful to have ran into here her. Every time I see her good energy it makes me feel so at home. I came in one time before this and her customer service makes me want to come back again and again! Amazing time thanks to Katrina! Super amazing atmosphere too! 10/10 would recommend :)

Long time smoker, first time “patient.” It’s still amazing to me that I can walk into a store and legally buy this medicine. You youngsters have no clue what this means to us folks over 40. Anyway, Zen Leaf is the dispensary I chose when getting my IL med card. I live and work in St. Charles and I’m very thankful for having this dispensary here. Things I like: Amazing selection of different strains. From flowers to concentrates, edibles, tinctures and even suppositories, you’ll probably find a strain and method of use to help with your needs . The staff. The staff here are all incredibly compassionate and extremely knowledgeable about the product they sell. No question I’ve asked has been left unanswered. The location. Luckily, I live and work in St. Charles. My job is less than a mile from here, and I can make a run to the shop during lunch if I need to. I know this is subjective, but I love this location. The setting. The store is clean, bright, quiet and smells so damn good. I feel 100% safe and secure on and around the premises. There is plenty of space to relax and ponder the menu, and if you prefer shopping in private, I’ve been told that’s possible here. There’s a clean public restroom and an ATM on premises. As of August, 2019 they are unable to take credit card payment due to ridiculous banking laws in regards to marijuana sales. Cash only here for payment for now. The menu, preorder, specials and loyalty program. The company puts their daily menu online and you’re able to preorder your specified products and have them ready for you to pick up when you arrive. Great touch and a great way to make sure that you’re able to get the product you need, even if it’s a popular choice. They have a different product on special everyday, which they post on a fancy TV signboard in the store or you can have them emailed/texted to you if you choose. The loyalty program is nice too: accumulate 200 points ($200) and get $10 off, 600 points get $35 off, and when you get up to 1200 points, you’ll save $80. Things I’d like to see done differently: The prices. While not out of line with other dispensaries, I’m surprised by how much things like vape carts cost versus on the street. I think they’d be able to offer a little better discounts on a product or 2 without going broke. The cost is what it is though. I don’t think they’re ripping people off, it’s just expensive stuff. The hours of operation. I would like to see them open an hour or two earlier, say at 9am daily and stay open until 7pm. That would make it a little easier for people who live or work out of town and have this as their dispensary of choice. Currently (August, 2019) the hours are M-F 11am - 6pm and Sat./Sun. from 10am to 5pm. I realize prices are out of the control of the shop. I took that into consideration when giving them my 5 stars across the board. I stayed with 5 stars for the hours because they ARE open 7 days a week, so I think anyone could make it in at some point during the week. To wrap up, I love this place and I love that the lawmakers are finally getting the concept of personal choice and personal responsibility (maybe.) We’re lucky to live in this day and age. Thank you Zen Leaf for responsibly taking care of your patients and doing it in a fun, classy and upscale way.

This is the 3rd time in a row I have purchased a product that magically has the seal broken. I've had vapes that tasted so bad and looked like colors I've never seen, the bud once tasted like windex and most importantly every product has a broken or tempered seal..

I like the atmosphere of this location, I really do, but I would reccomend getting your carts elsewhere. The liquid is always suspiciously dark and I've never gotten a cart here that tastes good, with the exception of aero carts. all in all, nice staff, great atmosphere, bad carts.

At first I really liked Zen Leaf but after having very low to no flower rising cost 60 for nearly every brand they carry mid grades selling at same price as top shelf for a 1/8. If your needing carts well they have plenty of that on the menu. Customer service is hit or miss my favorite person is Scott he’s about the best thing at zen leaf he’s always nice and helpful. They definitely are lacking in strain information most have no clue about them and if you have questions your better off asking another patient. I have had several bad experiences with them. They definitely don’t make you feel that patient care matters when they run out you get oops sorry. Last week there system went down and after well over an hour we could check out while I was sitting there I gave the girl my order once the system was back up I went to go pay and was told they could not sell me the products because they had not been put in inventory although it already was on the menu I had to sit there another 20 minutes and still not sure I was going to be able to get my order at this point I have been here a hour and a half so wasting peoples time is definitely something they like doing I was given a coupon for 5 bucks off my 50 or more order. Wow all the time wasted and that’s all customers were worth. I was able to finally check out but it should have never happened and it was handled poorly. The medical program is a joke to say the least and then dispensary’s like zen make you wish you never got into the program. If you need a product replacement good luck it took a month to get any where with them between zen and the Cultivator I sent all the pics and reported it on crestco products it’s on the packaging if your not happy to reach out to them and I did and they didn’t want to honor there own promise. Watch your tamper seals I have had several products with it missing and short flower. I have started looking at them before they put in the bag. The one thing you will hear a lot is there is product shortages and they have no control over it they will use another dispensary to compare to and say there short to. Now we do have some shortages going on but when you look at others around your area’s they have plenty so there is no excuse. How can you have 3-4 and right down the street they have 20+ and plenty to choose from. Also there price is generally 5-10 higher then others in the area gold leaf rso is 55 at most places but it’s 70 at zen leaf this is definitely not the place to go to get more bang for your buck. I went In today they had a special I called right before I left to make sure they had it and was told they have plenty 15 mins later I got there went up and asked again and the girl said yes we do how many I said 4 she came back empty handed and again was told oops sorry we are out i wasted my time again I walked out super mad and will be reporting them to the state I have tried with them and I will go elsewhere to where they will have the products I need.

I’d give zero stars if I could. Your company’s response to this pandemic is abysmal. I’ve been coming here for almost 4 months now. This was my first visit since social distancing measures were adopted by the state 2 weeks ago. I ordered via curbside pickup so I thought I’d be there and back. The problem was I failed to switch my dispensary; so upon my arrival they offered that I could go inside and it would probably take less time to switch me on their iPad; so in I went. Inside the dispensary, there was NO ATTEMPT MADE by any of the staff to abide by ANY social distancing guidelines. In the waiting room the girl helping me, who incidentally wasn’t wearing a mask, got close enough to hand me the iPad and stood there helping me navigate; which in any other time would’ve been appreciated. The women ‘checking me in’ encouraged me to come right up to the counter. Customers were coming and going, interacting with each other like it was ‘business as usual ‘. A peek inside the dispensary room was surreal. Customers paying were interacting with staff 2 or less feet away. Customers were lined up oblivious to need to distance. Staff were talking and laughing like it was any other normal day. But it is not, is it? I do recognize the need for people to stay positive in the midst of this crisis; but with such flagrant disregard for your customer’s health we customers tend to interpret joyful interactions as a slap in the face in the absence of measures to protect us. I’ll be happy to smile and be pleasant from 6 feet away; interacting with someone wearing a mask, thank you. The curbside pickup is of course intended for those wanting to avoid a trip inside. For this you’re to be applauded; however even this service is lacking. Cars aren’t staggered in the lot which means I was parked right next to someone who was 3 feet away with their window open. We were asked to arrive at 5 and got there 5 minutes late; tried texting the dispensary to inform them but I didn’t get a response and by the time we arrived our #3 spot in the parking lot was taken. All of this resulted in having to interact more with your staff who were not masked or observing any of the guidelines. Your manager stated the dispensary hasn’t been ‘required to’ tape off it’s floors and maintain social distancing. This is a lousy and insulting answer. It bothered me even more after I arrived home and reflected on all this. COVID 19 will no doubt challenge all of us to get creative in how we conduct business going forward. The essential nature of businesses staying open during this pandemic shouldn’t mean a free pass to conduct ‘business as usual’ during these highly changing times. The young people employed by you of course feel invincible and that mindset is understandable— any adult today has no doubt felt this way when they were young. We are, however, living in unprecedented times. The spread of COVID 19 by asymptomatic people means this is everyone’s responsibility; no one is immune. So I’ll choose to ignore the eye roll from your staff as I asked her to back up so I can place my money on the counter. Instead I’ll ask the obvious question: why hasn’t the dispensary’s owners implemented these procedures designed to make everyone safe? Implementing them would no doubt be tricky logistically because of the size of the place. One can only assume they’ve not been implemented because it would effect the company’s bottom line. If this is the way this company conducts it’s business going forward; I’ll choose to conduct my business elsewhere. A company’s values are reflected in the care, concern and appreciation for it’s customers. There was none of that on display yesterday for customers at Zen Leaf in St. Charles.

The dispensary is so loud that you can't hear what anyone is saying and the line of questioning about my disability felt way more invasive than it needed to be, I was pressured into disclosing information about my disability that I did not want to share just to pick up my online order. definitely the worst out of the 4 dispensaries I have visited.

I have been a loyalty member for months now and have easily spent thousands at this location. Today I went in to purchase a cartridge and a pre roll my total was 101. I had 94. on my card and 10 in cash. with a 3.00 service charge to my card that would make it 94...yet the budtender told me she had to round it up to 95...which wasnt possible considering I only had 94 present. This has never happened before an due to this error I was unable to make my purchase. Complete BS. This Sh** needs to be fixed asap. you are all ready making mad tax off us, a damn extra dollar service charge are you kidding me??? on top of a 3$ charge all ready? As an everyday customer I am very unhappy with this situation at hand. I was also not able to go to another dispensary because once your in one you cant purchase at another..stupid illinois rules. Not Happy at all with this experience.

I just received a recommendation from Zen Leaf (see below comment) for me to contact them at their support email. If Zen Leaf personnel actually read the email thread instead of answering with a standard ‘pat’ reply in this forum; they’d see that I’ve sent multiple emails to two different addresses, one of them the ‘support’ email. In my most recent correspondence with them I asked for reconsideration of their decision not to reimburse me for shortages and an incorrect order. That was a week ago. So now the ball is in Zen Leaf’s court—I’ve made multiple attempts to resolve this. The silence in response to very valid concerns I outlined in recent unanswered emails—-that speaks volumes.

great products

St Charles IL location- If you like waiting 2 hours to get your drugs then go here! Plus all the employees are sick with the VIrus and the company doesn't seem to care. Pretty sad. Sad to see sick employees working because they can't stay home. Find a better dispensary that's properly staffed and cares about their employees. I will never support a company who doesn't take care of their employees health.

St Charles IL location- If you like waiting 2 hours to get your drugs then go here! Plus all the employees are sick with the VIrus and the company doesn't seem to care. Pretty sad. Sad to see sick employees working because they can't stay home. Find a better dispensary that's properly staffed and cares about their employees. I will never support a company who doesn't take care of their employees health.

Medical patient

Tori was the "budtunder" for me during a recent trip to Zen Leaf, I go there a bit. She was great. Friendly, smiling and knowledgeable. It's always nice to come in to be greeted with smile and a relaxed atmosphere, Tori does a great job of enhancing and keeping the chill vibe at Zen Leaf, as do all of her other co-workers. If you can spare a couple of bucks good service please do so. Three stars for atmosphere as the lines are too long sometimes and the facility is too small for the demand. Separate counters/lines/rooms/entrances for medical patients and rec patients would be great to alleviate some of the standing and burden from both parties of enthusiasts and or patients. It would seem logical for the medical side in particular as some people may be dealing with ailments that preclude them from standing for prolonged periods. Additionally there is no social distancing occurring when people are 40+ deep in line. I have used the pickup line which is great, but sometimes it may difficult to get a spot and at times the menu online does not reflect what is actually on hand causing people to change their order at the last minute. (Oh you have weddging cake too! or I want that instead of) so I like to go in when I can but due to the crowds at times I am largely going to be limited to pickup. However I will not get to see any of the awesome budtenders.

This place has thrown all compassion out of cannabis for of course the all mighty dollar. Ever since they went recreational it has become the worst experience time and time again. The place has really blurred the lines of medicine. First off the music is so loud it’s like a night club and apparently management is unable to locate the volume knob. The loud dance club atmosphere makes for a very difficult ordering situation. Now throw in a completely incompetent budtender, and you will most likely not receive what you order, even if the budtender points to exactly what you ask for on the menu and then gives you something else. You as the consumer are supposed to see through sealed packaging to make sure that the budtender didn’t grab you something completely different. Now when the “qualified” person grabbed you the wrong medicine, you now own it the second you touch it, no exchange, no refund, just sorry your fault. THIS IS MEDICINE. You wouldn’t give any one else the wrong MEDICINE and tell them oops, sorry, looks like your taking that one instead because our, “qualified budtender” just grabbed you something you don’t want and physically can’t consume. If you just spent your last dime on your medicine and this place knowingly gives you the wrong medicine and you are stuck with it and even if they do decide to maybe refund you after a long and drawn out process, it could be thirty days. This is absolutely abhorrent behavior. After frequenting this dispensary countless times I will never go back and I will make my personal mission to inform everyone of their illegal and completely incompetent handling of medicine.

This place... So I drove, 40 minutes here. It was like one of those "phone first" commercials. Except if I did call, would they have actually answered???? They do have recreational/adult use BUT... it's only at certain times on certain days. I think she said it was after 5pm that day. I got there around 1pm and she said I could wait in my car. I laughed, I'm not waiting 4 hours to get bud when I can drive another 20 minutes to Aurora and pick stuff up there. Their website hasn't been updated and still said that recreational use was not permitted in Illinois. IT'S AUGUST! You have had 8 months to update your website... with actual info that customers can use so that we aren't driving 40 minutes to be told you don't serve adult use ppl until 5 pm and only on certain days! Totally stupid!!! I don't care if you're giving out weed for free, you guys can suck it. I will never give you my business. EVER!~

Moldy weed got me sick 1st and only time shopping there. Managers solution was to give me 50% off next time... zen leaf is a joke. Shop Earthmed. I can assure you they have better quality product and customer service.

My visit today was one of the best. Unfortunately I did have to wait outside as medical for a little bit do to lack of bud tenders on hand. I am a understanding individual and I am patient so I understood. Once I got inside I was happy to be served by the same bud tender I had from a recent time. She wears a yoda pin on her lanyard. Sorry I dont have her name. She has been the best and Zenleaf is very lucky to have her serving thier customers. Well today they had a wheel to spin depending on how much money you spend. I received one spin and she landed it on 20% off one item. I couldn't believe it, she had to actually let the manager know and put in the discount. I had two items in my cart and the manager and bud tender gave the 20% off on my larger item. Superb customer service and energy brought alive at Zenleaf. Now if they can offer more volume options for flower and get rid of Dry Verano and bring in Ariez, Columbia Care and Revolution that be even better options. Thank you Zenleaf and your team for serving us proudly.