Zen Leaf - St. Charles

I liked that service is super fast when I went. Dislike the strain I got not strong enought Bruce banner disappointed

They lost me over a sticker... I switch to this dispensary because of the location. The people are so nice, especially Nick, who is laid back, chill, and knows how to take care of the patient. In regards to the other staff, I would say not so much. I have listed the pros and cons of this dispensary below: Pros: -Great pricing on edibles. Their pricing is very affordable and they have a large selectin of edibles to choose from. -The staff is knowledgeable on cannabis and provide good options for you. - They offer a loyalty program, once you spend $500 you get a $50 credit on anything you want. -If you buy Cresco wax you are given a sticker that you put on a card. After 10 waxes you buy, the next one is free. -The do offer weekly sales. Cons: -You will always wait. There is never anyone at the front door. You walk in and have to wait until someone eventually shows up. There has not been a single time where I was greeted by someone right when I walk in. -Their hours have changed and are terrible. The hours are not conducive to the working 8-5 and 9-6 people at all. They claim that their hours need to be uniform, all days within the week must open and close at the same time, but check out a couple other dispensaries who have fluctuating hours. Also, you would think if that was the case, they would make the hours longer, for their patients, and not cut them down on every day, including Saturday! - Because of the hour change, I would only be able to get there on Saturday. As mentioned in the pros above, they do offer weekly sale, however, by the time I get in on Saturday, almost all their sale options are sold out and not replaced with a similar product. -You are not allowed to call them and ask the team to get your order ready. This is the first dispensary I have ever visited that does not allow this. -If you email them, they will not reply to you, at all. -There is no option online to view an updated menu, no where, not even Leafly or Weedmaps. - I went into the let them know that the gram of wax I got the week prior weighed less than expected. I gave her the packaged and the sticker. She told me that I needed to take a photo of this to prove I am being legit. She then handed back the sticker and package. I wasn't looking for a free gram or anything, I was providing this info to her so that she could possibly let the cultivator know. No care. -And the icing on the cake...In regards to this gram of Cresco wax I bought, last week I forgot to ask for a sticker. I kept all packaging of course and let the girl know that I forgot to get a sticker for this gram of wax. The woman stated to me that she cannot give me one because she would need to pull the cameras to make sure I was not given one. I look at her and I said...wouldn't you just look at my card, see how many stickers I have on there right now and compare it to the amount of Cresco waxes I have purchased? You would then see I am missing one. She looks at me like a deer in headlights and said, "I guess I could." Yet she didn't, and she did not even give me a sticker. There focus is not at all on customer satisfaction. She made me feel like she thought I was lying. Picture posted below. - All 8ths are $60, however, they do offer sale 8ths. Just make sure you can get there during working hours, because by the end of the week they will be out, leaving you stuck to buy the more expensive flower.

All of the bud tenders are super helpful. They are knowledgeable.

Everyone at Zenleaf is super friendly and knowledgeable. They even gave me a folder with a bunch of info on how to pick the right product and how much I could order within a 2 week time period on my first visit. My Budtender, Anthony, was a pleasure to work with. It was my first med visit and he gave me great recommendations. I will absolutely be returning to this spot in the near future.

Lo and Anthoney really took their time with me today. Thank you for being patient and really listening to my needs that really helps. JB

Dan M. was one of the workers that assisted me today at my visit. He made this visit one of the best. He truly knew the products that were listed and gave great suggestions on what to purchase. He deserves to be a manager or get paid like one, because of him I'm gonna be shopping at Zen Leaf - St. Charles.

I love Zen Leaf! Great staff that really know the product and are educated on the properties. My favorite staff member is Lo! Her vibe is hella chill, upbeat and bubbly. Lo always recommends me the BEST bud! 🙌😊 - Olivia, the girl in scrubs

Their online ordering has 4 stages: verifying, preparing, ready, and complete. The first 2 steps do not mean anything, because they do not verify or prepare any order until you are at the location; they falsely advertise this service. In addition, their pickup window for rec customers is 6 hours long and you have to be ready at any time within that window to drop what you’re doing and go to pickup an order that might not even have what you wanted available. There is no semblance of logic to this process. I can only imagine what level of contempt they must have for their rec customers to outright lie about the online “ordering” system; very sad competitor to Verilife, who at least is upfront about their process. Do not waste your time “ordering” something from here and waiting all day for a text that will only guarantee you get to stand in line for a chance to buy something.

Second time i've been attend by this patient care advisor Ariel she knows what it she's doing. I was taken care of with a friendly manner, straight to the point without any pushing just fluent transition from going to pick up my online order in the back room coming back quick with no lag then scanning the product with reasonable time while paying attention what she's doing. Had me in and out and that's what I love to see. The rest of the tellers should take notes

My bud tender Margaret was so helpful & knowledgeable ! Friendly staff, nice choice selection.

Awesome!!! Music so loud I cant hear myself think. Also if your looking for thc content, the menu is often different from the product.. check it twice.

This dispensary is amazing! The staff is so friendly and helpful and Deion was especially great! Gave me great recommendations and made my visit memorable:) Will definitely be returning!:)

I went in to find something for my shoulder and back pain. Lo was AMAZING! She was knowledgable and gave great suggestions. I could grab everything today, but I will be back to get her remaining ones.

Zen leaf is a very clean dispensary. The staff is helpful, very friendly and nice. Lo gave me good recommendations when I went in and had a cheerful attitude.

Zenleaf has an overall joyful crew and atmosphere. Ru helped me with my purchase today and she was very cheerful and made my experience fantastic.

This place doesn't care about medical patients

Lo helped me out, made me feel at home. Best place to go to in the tri-city area

Visit was fantastic as always. James helped me out and was very knowledgeable and professional. Will continue to use this store keep up the good work!

service for medical patient going down the drain

Great experience. The whole thing was great. Except the price of your pipes/bongs. Too much

Dan M. Is the man! Awesome BudTender, nows his strains his recommendations are spot on. Zen leaf is Great all the staff are very cool and friendly and they have good Weed!

Nice welcoming staff and very quick and easy

Sandy helped me today and left the card asking to leave a review. She was kind and friendly and a pleasure to deal with. All the employees are a pleasure to deal with.

Best dispensary in the area hands down. Casey was very helpful. Much better than going to north aurora and walking up30 floors of stairs only to be able to buy one $80 8th lol