(### STEALING PRODUCT###) I have been a regular customer at Zen Leaf West Loop at 222 South Halsted for about a year and typically visit three to four times per week. Before that I frequently went to the Southwestern location and never experienced issues beyond slow service. A couple months ago I purchased a 3.5g container that had a broken outer seal and the inner plastic seal was missing. When I weighed it at home it was short. I reported it and received a replacement eighth, which I appreciated, but it did not seem like the issue was seriously investigated. Unfortunately the exact same thing happened again today. I purchased a 3.5g container of Find Everyday Cannabis flower, Singapore Sling strain. When I got home the seal was already broken and the product weighed short again. I called the store and spoke with a lead about the issue. Instead of listening to the concern, the conversation felt dismissive and unhelpful. The responses focused on questioning what I observed rather than trying to understand or resolve the situation. For a long time customer raising a legitimate product concern, the interaction was surprisingly cold and unproductive. Once customers leave the store they are not allowed to return with the product, which makes situations like this extremely difficult to resolve. After spending thousands of dollars with this company over time, having this happen twice along with the way it was handled is very disappointing. I hope management reviews both their product handling procedures and how serious customer concerns are addressed at this location.
Ratings and reviews of Zen Leaf - West Loop
I got a few things here but as a out state visitor it was decent and serviceable
I’ve been a customer of ZenLeaf, since it opened when it was initially called the herbal care center. I made great relationships there and know many of the employees. I found them to be helpful, professional and knowledgeable when selecting the right product to fit my needs. Especially appreciate Anthony, the manager as he has been there from the beginning the atmosphere is modern well designed with always a good selection to suit my needs. Therefore, I highly recommend ZenLeaf to anyone looking for a dispensary. It is far better than others. I bet visited in the city five stars …….👍
I got 1/8 of flower. There was a secret sale on it (30% off) & I didn’t realize why until I read the jar and it was dated 12/2022. It’s the oldest flower I’ve had but I usually shop at the highland park location. I won’t shop this location anymore. But I’m glad I get to try a new flower for less money.
Verano is a ripoff with their half full, short fused cartridges and prerolls that don't work - stay away!
The last 2 times I went in this location were wack! It’s upsetting because my first visit I left a 5 start review on how good the customer service was. Highly doubt I’ll be coming back. These are the reasons MSO have a bad rep every customer encounter should leave the customer with good spirits not wishing they would’ve took their hard earn money elsewhere. 2 thumbs down!! 👎🏾 👎🏾
By far best customer service of any dispensary in Illinois. Tai provided professional customer service and was one of the nicest people I’ve ever met! The selection is great and they tend to have great discounts and specials. So happy that I have such a quality neighborhood dispensary that I can go to.
By far the best dispensary in Chicago for it’s laid-back vibe and clean store layout. I also love how friendly the staff is! Quinn always gives the best recommendations, and is super knowledgeable about concentrates. Keeps me coming back!
I loved getting to the location at a quiet time. I was helped right away by Jameel. (I also left a review on your location in Evanston because I didn't even see that there was more than one!) Thank you so much for getting me in and out of the store in a quick and efficient manner. I told you what I wanted, you went straight to it and found a strain that is super amazing!. I will be back!
My friend and I, two old people who bought our first weed years before any of the people in the store were born, had a wonderful experience with the help of Ian D. Ian knew everything, we knew little, besides what was obvious to us 50 years ago. Ian was so gracious and helpful that I decided to spare him endless nostalgic stories about what I was smoking, who had rolled it, and where I had been at the time. Who needs to hear all that stuff? If you had told me that in my dotage I would be getting a senior discount for legal buds I don't know what I would have thought. Of course, if I had just smoked something, I probably wouldn't have been thinking much. Ian told us we were eligible for a "Wisdom Discount." I didn't disabuse him of the idea that anyone gets wiser as they age. Who needs to know that stuff? In any case, Ian is a rare find for disseminating relevant information with charm and sensitivity. You have a nice joint in which to get a joint. Thanks.
Jameel was extremely helpful! I just got a new pen and didn't know much about the possible options for cartridges and he provided the information I needed to make the right choice. I also like the set up of this location in general. It's fast, there isn't usually too much of a line and the overall aesthetic is inviting.
ve this dispensary. I love the location, the front desk employees, the budtenders, and the products. You don’t feel like a fish out of water when you come in. I consider myself a novice at best when it comes to marijuana, so when I go in I just say what I’m curious about or what feelings/effects I’m looking for and the bud tender shares their recommendations. Speaking of budtenders, mega shoutout to Mikey, Angelica, George (manager) and Nanda. They have helped me, my condo neighbor, and even my parents for their first trip to a dispensary. So helpful, kind and patient! What is also super neat about this place is the weekly specials they offer. If you sign up for emails - they get sent to you so you can plan what you want to purchase for the week. I cannot recommend this location to enough. Whether you are a expert or a first timer - the staff here will help you find exactly what you need want.
When I come to the west loop store I look for Jameel. He helps me the best to get everything perfect I wish the whole staff was that way .I really only want to go to Jameel.
I throughly enjoyed my time there from start to finish! The security was polite and helpful and the tender Jameel was such a joy to help me with my purchase he even cared to know what’s i liked and even gave me some great suggestions I’ll be back definitely
Great First time at a dispensary and James H was dope as hell. Amazing service
Tai G. Was AMAZING. she was so patient with me and helped me pick the perfect item to complete my evening. Would definitely go back again and when I go I hope she’s working!
Dylan S. was great for my first time here! Answered all of my questions and gave me great recommendations will definitely be coming back again! Thanks for the amazing service:)
I’ve never been in a dispensary before so this was my first time and the tender was patient with all my questions and indecisiveness. He was able to help me pick out the best things for my needs and stay within my budget. I’ll be back the next time I’m in Chicago.
This review is for a gentleman named Rolan at the call center for Zen leaf I was trying to find the strain name for the high Supply popcorn and this guy called every dispensary and tried to contact them individually to find the name of the strains she spent a lot of time trying to help me this man gets a big thumbs up and I hope for more customer service like I had today A plus plus plus
very easy to navigate, speedy service, bud tender seemed a little new yet knew what he was talking about. product offerings- medium to large variety.
We love Zen Leaf. But this location is by far my favorite. The bud tenders were so nice. Great product. We will be back.
Great place,large selection, very nice employees like Adan.
Always a pleasure shopping at any ZenLeaf!