Speedy checkout, express lane option, humble and warm staff, and terrific products. Prices for top shelf are on the higher end of the spectrum for the valley, but tax is included and the quality is there. Flower comes in jars. I haven’t had their concentrates. I get a lot of sale notification texts from here too, which I think is a positive. Now that I've gotten that out of the way, I'd like to note that just over one year ago, I had an incredibly bad experience here. In Sept. last year, just after having had surgery, the staff here treated me so poorly that I was shocked. I reached out to the management through FB and vowed to never return to this location. I mean, they behaved really shitty towards me. A couple months ago, I found myself in Vegas in need of meds. I visited Reef because I was familiar with their Berner line and really wanted some PGS. The experience was so good that I eventually decided to give Reef here at home another chance. It’s only 15 minutes from my house, and since last year, I’d been driving an hour to get decent meds in Phx. WoW is all that I can say! The entire customer experience has been tuned into a more positive endeavor. The staff is night and day different. From the reception, to the BT, even security, everything was totally pleasant. Checkout was painlessly quick, and the KK I bought did not disappoint. Guys, if you read this, I’m really impressed with the changes that Reef has implemented at the QC front. I always liked the products, but I refuse to be treated like a turd by anyone when I don’t deserve it. Your staff – in Vegas and the guys that were in QC yesterday (9/28) have earned my dollars back. I’ll be shopping here much more frequently, and if this is the new standard, I’ll come here exclusively.