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Honestly, I’m a big fan of this place but there needs to be some type of expedited process for their Vapen cart warranty exchanges. I dont feel that it’s fair to have to wait 2x for a faulty product exchange. With better customer service in mind there should be a manager that should be able to remedy this situation quickly

Listen, I love this place and think they've got the best buds in town. Having said that, the customer service over the phone NEEDS to improve greatly! We all understand that you are busy and are wanting to get people in and out quickly, which we ALL appreciate, but this should not come at the expense of being a nice person on the phone. It seems like every time I call to inquire about something whoever I'm dealing with on the phone is always has a shitty attitude and demeanor. I'm gonna pump my brakes on coming in today and will roll the dice with specials this weekend because I don't appreciate being treated like I'm an asshole for having a very simple question.

First off let me say that I am a VERY loyal Swell customer, usually visiting 1-2x/week. Having said that, I feel that it lends me credibility to what I am about to say. SOMETHING NEEDS TO CHANGE! Ever since Phoenix opened I feel that the Youngtown location has been going down hill. The new staff is very short with most of us and not very friendly as most (if not ALL) of the original staff was. That's half of what made coming to Swell so great...in addition to the AWESOME "SF" strains. Now that we're on to the meds, the quality there has gone downhill as well. This last batch of Locktite-SF I am STILL picking out seeds from and was given no warning of that. Please figure out what's wrong up north, and keep growing and providing strains like Tahoe and all will be good! I'm still going to be a Swell customer, but I've been holding this in for a minute or two. It's all out of love guys!

This place is truly great! Always have great specials to help us patients out and are always very knowledgeable about their meds. Sometimes strains are hit or miss, but for the most part this place rocks! ANS is now in my regular rotation of stops. Thanks guys!