j........z

Bait and switch bs. I called ahead and asked if there are any restrictions on their 30% first time customer discount. They said no, no restrictions. I placed an order online with a note saying I was planning to use the discount, and when they texted me to say it was ready they still didn't mention any issues with that. It was only after I wasted my time driving there and waiting way too long in their lobby, that they told me I couldn't apply the discount to the particular items I ordered. Ridiculous! Also, their "express pickup window" is closed every time I go there, and it's always a long wait even with a pre-order. I've had to leave after checking in because the wait was so long.

Absolutely horrible company. They sold me a defective product and then refused to replace it after promising they would. I fully explained what the problem was and how much of the product had been used before I wasted my time going back there, but they reversed their stance after I arrived. This is the only time I've ever asked a dispensary to replace a bad product, but I know most dispensaries wouldnt have given me such a hard time about it. Sticky saguaro is just plain horrible.

The website says their new patient BOGO special is good for all mid tier 8ths, but when I went to pick up my order I was told that I couldn't use the BOGO deal for the "mid tier: redwood" 1/8th I had ordered. I tried to place a recreational order for pickup through leafly, but leafly is out of date and it wouldn't let me place the order without including a medical card #, so I put in all 0s for my medical card to get the order to go through. I was just trying to make things easier for everyone by ordering ahead! But when I arrived and asked to pick up my order, they acted like I was some scumbag trying to pull one over on them, somehow. Idk what they thought I was trying to do, recreational Marijuana sales are LEGAL! It's not like I thought that was going to pass as a real medical card lol. It's not my fault that leafly is stupid and it won't let me place an online recreational order without putting something in the field for a medical card#! Now I know that I can't do that and I have to walk in if I want to order from H4L, but they could've explained that in a less accusatory tone. I'll just go somewhere else that will let me order ahead instead, next time.

This is the second time I ended up disappointed after coming here. You see one thing online, but then you get there and try to take advantage of the deals that are supposed to be available and suddenly they say they're all out. I even called ahead this time because I didn't want the same thing to happen like last time, and I was told on the phone that every strain is on sale today because it's their Tuesday special. I'm still confused on why they have 5 different prices listed for that deal when they only have 4 tiers available.... but they specifically said all of the highest tier strains are available $125 per half ounce and that was what I was hoping to buy when I went there. I get there to buy the premium half ounce that I was looking forward to but they tell me that it's $175! I asked about the Tuesday special and they said there are only two strains for sale and those happen to be the lowest tiers, probably the crappiest stuff that they couldn't sell... why can't you get you guys get your management and your sales people on the same page?

Picked up an eighth of the LA OG and an eighth of Evil Berry. $122 after taxes for the quarter. The Evil Berry is really great, and the display sample of LA OG looked and smelled just as good but was a huge disappointment. ALL of their strains (like all AZ dispensaries, it seems) show the effects of a late flower herm, some worse than others, but both of these samples looked good. When I opened my eighth of LA OG I realized the buds I got were nothing like the sample at all. To start with these buds were completely ravished by the herm - every single calyx is impregnated with a tiny immature "seedling" (for lack of a better term). The buds in this crappy "premium" eighth are obviously the same strain as the sample but from a different plant or lower down on the plant where the buds turned out much much worse. I immediately brought it back within minutes of walking out the door and asked to exchange it for more of the Evil Berry instead. At first the hot girl at the counter checked with someone else and then told me to go ahead and go back to the window where they'd exchange it no problem. But then on my way back there someone else stopped me and gave me some BS about how he couldn't let me return it opened because then they could get shut down by the state for violating health regulations! If you read the reviews, all the dispensaries INCLUDING HARVEST encourage people to come back with whatever product they were unhappy with, some dispensaries even say they'll take it back but others say they'll "make it right" (whatever that means). Obviously harvest is full of crap when they say that because they told me tough luck and let me walk out the door with garbage meds that I was not happy with, and didn't offer ANYTHING to try and "make it right."

Read the contract people! They make you give them grow rights! Exactly what they say they DON'T do in the description. It's like the 2nd or 3rd thing they ask you to initial on the contract, that's why I walked out without signing shit!