This is the nightmare of all med shops, and this is the perfect example of what happens when corporations take over industries. The prices go up, the quality goes down, customer service goes away and if you don’t like it, tough luck.
I’m a (would have been) first time customer, despite everyone that I know with a card warning me not to use this particular company, they call it “the Walmart of weed stores” they advertised my favorite strain for sleep, so it seemed worth the dice roll.
Friends warned me that their inventory doesn’t match what the websites say, so I called ahead to make sure, and they verified that the strain I wanted is in stock.
I knew my drive was going to be close to an hour one way (the 10 East is closed all weekend for construction, making it twice the length as normal)
I arrive, fill out paperwork, and stand in a line that was more of a free for all. What is the point of letting so many patients go to the back while others still haven’t checked out? Especially when there’s only 2 budtenders, and the one I had had limited knowledge of product at best.
And like I was told by my friends, drum roll please.....they didn’t have my strain.
The strain they verified having an hour before.
Then of course comes the salt in the wound, they try upselling me on another strain, and at double the quantity (and double the price) of what I came in for.
They weren’t even knowledgeable enough to try veering me to a similar strain that gives similar results, and this wasn’t just one employee who lacked this basic cannabis knowledge.
Also, everything that I saw here was prepackaged, meaning you can’t see or smell what you’re getting before you buy, the shop layout is terrible, very unorganized.
The jars the left contain older medicine because there was very little, if any aroma. At least switch them out once in a while!
The gal at the counter didn’t know which strains did what. I came for a specific sleep med (heavy indica) and their 50-50 hybrids, especially at much lower THC levels aren’t going to give the patient the desired result.
The employees either don’t know cannabis or they don’t care, and were just trying to get another sale.
Almost 2 hours in the car and 20 minutes in the shop only to arrive back home without medicine.
Zero stars is too generous.
At least one of their employees apologized to me, which is more that what other reviewers are saying about their nightmare experiences with this place.
My friends were right, these new corporate shops are the worst, avoid Curaleaf too, and this one felt like the Disneyland of green pharmacies, and this is not a compliment in any way.