Trulieve - Tempe (Med/Rec)

bait and switch... home page says BOGO Drip, you click it has all their rosin showing for sale! Place the order, drive 30 mins for them to tell me it exclides Rosin.. your home pages says nothing about exclusions... after Flippin through 6 different pages he brings up a daily special that says excluding rosin... manager comes i explain and show how their whole online system doesn't say exclusions... he just sits there with a retarded look on his face like he can't see his website still shows it on sale.... sorry nothing i can do! horrible customer service

I've been in several Harvest dispensaries, and in every case I had done an online preorder. I would say that 4 out of 5 times on average the order was not ready when I arrived 2 to 4 hours later. In many cases this meant that I didn't get the deals on the products I wanted, and when they're out of something there often isn't anything of like quality and cost available. On my last visit the was a BOGO sale on several brands of flower. I ordered two Modern Flower half ozs, and two RollOne half ozs. When I arrived 3 hours after I placed my order it still hadn't been pulled yet. The guy in the pickup window was having to pull everyone's orders apparently, because the guy before me took forever trying to figure out what he wanted since they didn't have what he ordered. This defeats the purpose of having a fast pickup window. When I got home I found out that they gave me the 4 strains that I ordered, but they gave me a lower quality RollOne half oz of one of the strains. Not only was this product only a 15% THC, instead of the 22.5% of the Modern Flower I ordered, but it screwed up the BOGO deal. When I return today they traded out the wrong product, but the new batch today is only 19% instead of the 22.5%. I did get a free preroll out of the deal, but it's still aggravating to have to waste time and gas like this. I'm now done with Harvest because of these problems, and because they sponsore an LGBTQ grooming group called OneNTen. This is something I can not overlook. Keep your hands and your mental illness away from our children!

Their house brand products are disgusting. Borderline radioactive. The wax I received from them was the most horrid poop soup I’ve ever seen or smelled. I was actually embarrassed for them. I’ve come here many times over the years only to finally realize that it’s the worst dispensary experience. There are tons of better places around, but if they have good deals do what you gotta do. Pretty sure they hold up a ton of licensees just to push the same mid products. Dead vibe, stale products.

I ordered some items online and picked them up express. When I got home I realized that they didn't give me what I ordered and made changes to my order without me asking. I wasted time and gas going to their Tempe location when I could've visited another dispensary that had what I was looking for. I haven't been going to Harvest recently because they've been having problems with customer service when it comes to online orders. Do not order online from Harvest of Tempe because they will replace your items and staple your bag up without telling the customer. Also, why is the Leafly menu not accurate? That was my last time messing with this dispensary. There's to much competition to have bad online service.